Envy Rose 

I'd give no stars if I could. Bought a dress for my niece as she is my flower girl on offer from £28 to £20. Its now February and still no dress! Was told on the 7th Jan that the designer was closed over Xmas and we'd receive it in two weeks! Absolutely disgusting.

Well my story seems like the rest im reading. Ordered 3 dresses 6 weeks went by no contact. so i contact them and they said 8 weeks waited the extra 2 weeks. 2 dresses turned up to them but different colours "is this ok?" absolutely not its my wedding. they then offered another style of dress with reluctantly i said yes 7 days dispatch still no dress one is now missing and waiting on a refund. They knew my wedding date and also if the SLA cant be met one should not be given. Customer expectation is way down and full on bridezilla mode is starting to come out. this is the only thing ive stressed about. i now have 5 days to sort 3 bridesmaids!
order if you have 6 months to go. i have been told they will refund my money but wait n see.

Zero stars if that where an option. Trying to get a refund back as they havent communicated at all with me. Ordered one dress 9.11.2019 it's currently 17.01.2020. No dress, no communication other than their automatic messages. Absolutely shocking. Never ever order from here.

If I could give no stars I would. Communication is so bad, constantly ignored and customer service is the worst I have ever experienced.

The dresses are so poorly made they aren’t worth the postage. Go by all the other reviews I’m not even going to bother sending them back for a refund as I don’t trust I will get it so might as well keep the shoddy dresses and donate for dress up in a nursery.

Avoid at all cost

I ordered my 3 Juliet dresses at the end of October expecting arrival to be December at some point. December came and still no dresses so I contacted the page via Facebook messenger asking for an update. I included within my message that I had read the information on the website and understood the 2-6 week timescale however this was now over the estimate.

Received a response asking for my order no, so I screen shot my order no along with the confirmation of order. No response, I then messaged 2 days later again asking for an update. No response, so I left a review on their Facebook page in regards to the shocking customer services. (17th of December) partner received an e-mail) same day review was left stating the order had been dispatched. Lots of customers on page querying about their orders. My mum left a comment on their Facebook page tonight (2nd of January 20) and due to my mum saying I may need to look into a refund the company contacted me saying a refunded had been done and the order had been cancelled. They then blocked me from contacting them and had the cheek to say I had blocked them 😂😡

My partner has e-mailed the company asking why a refund has been processed when it it wasn’t required. The company said within their e-mail they had sent a further e-mail stating the dresses were delayed ( but they had allegedly been dispatched previously on 17:12:19).

Will have to wait and see if my money is returned however I’m not holding my breath going by the other reviews left. My advice stay clear of this company, everything is fine until you start to query your order and why it’s taking so long too fulfil. And dare you have the brass neck to complain about the company they stop you from commenting on their Facebook page absolutely disgusting!

Would give no starts if could. Waiting 3 months for dresses, been ignored and now blocked.
Please avoid , tonight alone 5 people are asking where their orders are. SCAMMERS!!
WILL REPORT TO TRADING STANDARDS WITH OTHER POOR PEOPLE WHO HAVE NOW HAD TO FIND THEIR BRIDESMAIDS DRESSES AGAIN !!

Where to start. Ordered 4 or 5 dresses. After about 3-4 weeks I was emailed that one dress I had ordered wasn't in stock and wouldn't be in stock again. Was given a choice of a refund or something else. Chose a refund.

After that I've been fighting for 4 months for where my other dresses where, when I was going to get the refund for the dress that wasn't in stock.

I was blocked from communication on FB after I commented on a post or 2. That was enough for them to issue the refund for the dress though.

All in all I was so furious I demanded a full refund for everything once it was returned to them. They received it 4 weeks ago and shock horror I'm having to chase them again for my money back.

Never would I ever order from them again.

I can’t give it no stars sadly even one seems too much. Ordered a dress even after 10 weeks no communication as to where our order was. They did refund but with no explanation as to why they couldn’t fulfill the order. Avoid

Great website and service, would recommend!

I was unsure whether to order from this site because of a couple of bad reviews but I was so glad I went with my instinct
I bought 2 of the flowergirl dressees for my nieces and what a lovely surprise.The dresses were exquisite!! The colours ,gorgeous, and I was able to pick the right colour sash.The dresses fitted my neices perfectly!!
The customer service was excellent and the seller helped me with the order and the right colour to choose.
The delivery was prompt and came beautifully packaged!!
Thank you Envy Rose!!!!!!

Awful service, poor communication, no response from email, FB messages etc etc, ordered 2 tutu dresses 10th Nov, still nothing, want full refund!!!! Trading standards have been informed now

My daughter's dress arrived last week on-time. Beautifully made and she looked beautiful in it. Will definitely shop here again.

Lovely dress for my daughter came today, stitching was spot on and the quality was fantastic. Definitely buying again!

So I had a great experience with this company, the dress I ordered ran a little late but the staff were really helping in letting me know what was happening. Dunno why there are a few really bad reviews on here. I haven't experienced anything of the sort and have been buying things here and there from here for a while With no bad experiences.

Just received the Juliet dresses the stitching is terrible.
it has a blue waistband around the middle of it which is sewn on terribly with white cotton and then you can see where they have unpicked it and it's right the front of the dress.
zip don't do up fully and now we can't get hold of anybody !
They are keep deleting it from Facebook.
do not buy from these people because I don't think they're in the UK!!

Enquired on their chat 26th sept could a dress be made and delivered by a set date. Assured it could but would have to place order by next day so paid and ordered there and then. Once paid no reply’s on their f/b page as they said had tech issues with chat, Email and sent messages through their contact us on their website.
No reply so asked on their f/b page about the order. First query was removed.
Asked again and eventually after 12 days they replied. No guarantee dress would be delivered in time, Rude In replied saying comments enquiring were horrid even though I explained I needed to know with less than 3 weeks to go.
All posts removed eventually so no one can see as others were also enquiring about
their orders.
Cannot recommend after my experience with them.

Updated 18th Nov to reply - You advised that you were having technical issues with messages coming through which you placed on your facebook page, Not sure why the message issue would also apply to your online page or emails though as well. Yes a refund was issued.

Absolutely livid with this company. Promised my mother an order would be ready in time for her wedding on Facebook chat. Once the order was placed, zero communication. Ignoring Facebook messages, emails to the company email address and questions on posts on their Facebook page. They posted about technical issues, but there is no way all affected the the same time. I noticed several posts requesting an update or response including my mother and myself and they deleted without answering anything. When I called them out I was basically told this is how they work and given sass and then told my mother I was being horrid. Absolutely appalling ‘customer service’ and attitude from the owner. I would avoid like the plague. I’d give zero stars if I could!

*edit* I just want to clarify that nobody was expecting the dress to be made in 5 days. We merely asked for some sort of response to enquiries raised about the sash and confirmation that it would arrive in time. Not once was the dress expected right away and we have screenshots of everything posted/messaged/emailed. I only stated facts and have proof so if you wish to accuse someone of slander, maybe you should check the definition

Avoid this site absolutely disgusting customer service don't answer your questions about your deliveries after 4weeks still waiting on my dress arriving after they said it had been dispatched over a week ago.. I will be reporting them to trading standards!!!!

Customer service is really bad. They are hard to get hold of if you have a problem. You first get an email thanking you for your order and who to contact if you have a question. If you ask a question you wont receive a reply and if you go to ask a second question your email will bounce back as undelivered. Not sure if this means they blocked me? I only wanted to return my item as the sizing was not as described and it was covered in loose threads.
After finally getting hold of them I managed to return the item but am yet to receive a refund and again cannot get hold of them!

Update: it's now 12th October. I have still not received my refund. I sent the dress back by recorded delivery on 17th September and they signed on receipt of the dress. After trying to contact them multiple times they got back to me on 28th September to say the refund had been processed on 26th so would be with me soon. I have not received the refund and I again cannot get hold of them.

Update: 12 october 2019. They have just deleted all my comments on facebook where I request they contact me about my refund.

Update: 15 October 2019. I have received my refund today nearly a month after returning the dress after threatening to go to trading standards. I would not advise buying from this company.

Envy rose really helped me with my flower girl package! The package is gorgeous and they even added an extra gift for me! Would definitely recommend