Equality Advisory Support Service Bewertungen 213

Two weeks to attempt to get someone, a sent a complaints form and it won't even send, total gaslighting of the disabled community

In comment to the reply, tired very hard to complain several times, the online form doesn't submit when the office is shut. So after spending a long time creating a complaint form it was deleted. Theres even an offer to given feed back on the calls, which cut you off so feedback is impossible.

I have sent email just yesterday, asking to complain by email which is reasonable adjustment for my disability.

Simply disgusted

Debbie the advisor explained things very well. Making sure I understood while being friendly and considerate. Many thanks.

Advisory support

Spoke to a very helpful advisor called Debbie, she went through everything thoroughly and made sure any questions I had were answered to the best of her knowledge. Would use this service again if needed and would definitely recommend to anyone that needs advice or pointing in the right direction.

I spoke to Debbie this morning, she was very helpful and kind. It was nice to feel listened to. I would recommend this service for information and for guiding you in the right direction. Thank you Debbie.

A private Company with no legal training, giving out false and misleading information on Human Rights. To what end? (Perhaps to protect their fellow private companies that are also taking tax payers money for services to nowhere?) What is the purpose of this private company beyond taking tax payers money to not fulfil any useful role in society. They didnt provide legal advice and acted as a gatekeeper that admits they very rarely forward on information to the commissioner and actual public servants. Even when strategic aims are met theyll make up some other reasoning for why they haven't forwarded it on that is a load of nonesense. PLUS, they dont understand the Human Rights policy and will say they wont quote it because its not their policy. So, SERIOUSLY... what is their actual function if not to address human rights and human rights policy? Terrible private organisation. Online AI will state this is not a private company. Don't be fooled. It is, and they've admitted it.
After the response of the EASS I would like to add that my case not only filled the requirements to be taken further, but is actually the exact example given by the Human Rights Committee of what should be done in this matter, yet the EASS stated that I had no case. They clearly don't understand the Equality Act, or the law it is part of. Shockingly bad company.

I am absolutely amazed how helpful Debbie was on the phone, she was unbelievably knowledgeable and helpful she told me exactly what options I had available and spoke me through it all, not rushed or judgmental she understood my needs and was all around amazing I was struggling all day to get help from my union but Debbie was more helpful in the end highly recommend using EASS

Rang about a disability discrimination issue. Debbie the advisor was brilliant really helpful, and extremely knowledgeable. Helped me all she could it’s a complex system to navigate but after my long discussion and all the information I feel equipped to take the next steps. Thank you Debbie

I had a really great experience when I asked for some help in knowing what to do next in a situation at work. They break it down really easily but also add a human touch to it which is appreciated when navigating something sensitive. Thank you so much

I spoke with Rory who was caring, considerate, informative, honest and a great listener. He was able to shine a light on areas I had not considered myself. I am most grateful for his time ( I was not rushed or felt he needed to accept another call, he made me his priority)and his expertise. Thank you so much ☺️

Spoke with Rory this morning. Really insightful and feel a lot more confident going into my meeting with HR.

I got intouch them about an issue with the council denying a ramp for my motorbility scooter, I found the Equality Advisory service extremely helpful and now can approach the council with more information on my rights as a disabled person access to my home.

I found chatting to Janye very helpful and got some very useful tips.

Great, swift service. Very informed staff. Extremely helpful and reassuring.

I spent an hour on a call with Rory and honestly... it was the highlight of my day. I felt heard, validated, respected and understood. He gave appropriate and considered advice and a couple of much needed laughs as well.

Jayne spent over an hour talking to me on the live chat and helping. She was kind and provided lots of information and talked me through it

I spoke to rachel today
Who
.was so paitent and help ful qnd understanding didnt rush me
Yet again
Wonderful reasuring
Service
Thank u
Invaluable service

I spoke with Jayne, she was very helpful. Typing wasn't fun, but I couldn't get through on the phone and the chat function was instant.

Firstly, the chat handler (J) was helpful, so I'll give some stars there, but not for the service on this occasion.

I requested a copy of a chat made a couple of months ago (under a DSAR) and was told that I have to send them a copy of my passport and a utility bill, even though they hold none of the info on these, so these documents are worthless and don't ID me at all. They know my email, as that's what I have used on two separate occasions, and that is how the chat copy would be sent.

This form of ID request is excessive and could be a breach of the Data Protection Act 2018/UK GDPR.

The ICO states:

'We wouldn’t expect the organisation to ask you for ID when they are confident about your identity when you make your request. For example, if you make a request to your employer from your work email, or you have a **live chat where you have to confirm your email** and order number.'

Sort out your blanket policy, EASS, as you are potentially leaving yourself open to ICO complaints or even legal action, as you are, now technically refusing to process my DSAR!

Edit:

EASS replied, basically ignoring all that was written, including the guidance from the ICO.

I've been having some issues at work for a while. As soon as I started quoting equality act sections HR sat up and started to take notice. There was an intersecting educational issue too.
Debbie knew her stuff. Spoke a bit quickly, and I'm not sure I got it all down, but I'm reassured notes are on file if I need to get back in touch.