Arrived fast, mint condition, really low price (presumably because the pole of the pole saw is not much good at latching in the extended position, but I manage). Used it to cut down the dead pine tree... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Equip2 clean were very good at addressing an issue I had with an order, going above and beyond to make amends. Mistakes can happen, but it is how it is put right that matters most and they excelled in... Mehr ansehen
Unternehmen hat geantwortet
Had a faulty telescopic jet washer extension pole. Called customer services and after quick video review of fault replacement sent out with returns label for faulty item. This is why I prefer to deal... Mehr ansehen
Unternehmen hat geantwortet
Got everything we ordered, but clearly outsourced some of the Cleaning solution to another company with the Njord products as they came a day before. Didn't receive any tracking information. Njord pro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reinigungsmittelanbieter
- Ausrüstungslieferant
- Industrieanlagenanbieter
- Anbieter von Industriestaubsaugern
- Hersteller von Maschinenteilen
Über Equip2clean
Vom Unternehmen geschrieben
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Vom Unternehmen geschrieben
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Kontaktinformationen
Kiam House, L33 7TD, Liverpool, Vereinigtes Königreich
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Hervorragend
2013 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had a slight problem with my order so…
Had a slight problem with my order so contacted Equip2 clean and they rectified the problem straight away . Cannot fault their customer service .
3. August 2026
Antwort von Equip2clean
Hi Danny,
Thank you so much for the great review — really pleased we could get that sorted for you straight away. Glad the customer service hit the mark!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Water filter did not do its job it left…
Water filter did not do its job it left lots of water marks on the windows. Un happy customer and I had to go back costing me time and money. 😩
12. August 2026
Antwort von Equip2clean
Hi Chris,
Thank you for the feedback, and I'm sorry to hear the water filter didn't give you the spot-free finish you needed, especially with the cost of having to go back and redo the job.
Water marks after filtration are often linked to the specific filter type not being matched to the water hardness in your area — if you're in a hard water area, a different filter setup would usually be recommended to get the best results. Had we known this beforehand, we could have pointed you towards the right option from the start.
If you'd like to get in touch, please email me directly at jon.raven@equipmartuk.co.uk with your order details and I'll be happy to advise on the right filter for your water hardness and get this sorted for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Customer service a let down
Wrong product was sent. They agreed to exchange but there was a delay at their end which meant a delay in starting work. It was a business starter package and yet all that was provided was a short video and booklet for starting the engine but nothing on how to assemble anything else in the kit. We rung up for help but they weren’t particularly helpful and it was assumed you should have known how to do it.
3. August 2026
Antwort von Equip2clean
Hi Lynne,
Thank you for the feedback, and I'm sorry to hear about the delay with the exchange, and that you didn't feel properly supported with assembling the rest of the kit, or that the call for help wasn't as helpful as it should have been. That's not the experience we want for anyone, particularly with a business starter package where getting set up smoothly really matters.
I'd like to look into this properly for you. Please could you email me directly at jon.raven@equipmartuk.co.uk with your order details, and I'll get this sorted and make sure you have everything you need going forward.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Excellent rapid response with the…
Excellent rapid response with the delivery & great customer care service.
On hand to help out with any issues.
11. August 2026
Antwort von Equip2clean
Hi Darren,
Thank you so much for the great review — really pleased to hear the delivery speed and customer care hit the mark for you, and that you know we're always on hand if anything comes up.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Antwort von Equip2clean
Hi Martin,
Thank you for the great review — really pleased to hear it's working perfectly for you!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
I placed an order on 14/08/26 and paid…
I placed an order on 14/08/26 and paid for it. It took this shambles of a company nearly one week to notify me they never had stock in the first place despite sending me an "order #95107ECW is on the way" email on 17/08/26.
I completely understand companies having stock issues, however, it's not acceptable to lie to customers about the order being shipped, only to email them 4 days after that advising you never actually had the item in the first place. I would have expected to have been notified of this with 2 days maximum.
**EDIT**
Hi Jon, Thank you for taking the very short amount of time to write a fully-AI generated reply to my review. I respectfully disagree with your assertion that the email I received on 17/08/26 was not a "shipped" email.
The email very clearly stated "Your order is on the way" and even included a FexEd tracking number! I am sure by anyone's standard this is misleading and would constitute lying to a customer when 4 days later you confess you didn't even have the item in the first place.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Equip2clean
Hi Benjamin,
Thank you for your feedback and I'm sorry you feel let down — I do however want to make sure the full picture is on record.
Your order was placed at 11pm on Friday 14th August and wasn't picked up by our team until Monday 17th. The notification you received was an automatically generated fulfilment label — a standard part of our order processing system, not a manual confirmation that your order had been despatched.
When our warehouse team went to fulfil the order they were unable to locate the stock. A second thorough search was carried out to make absolutely sure before drawing any conclusions — and as soon as we had a definitive answer I contacted you personally to explain the situation. At no point was any attempt made to mislead you.
From Monday to Thursday is four working days, not a week. I accept it should have been resolved more quickly and I'm sorry for that — but I won't accept that we lied to you, because we didn't.
I'm sorry we couldn't fulfil your order on this occasion and I hope we get the opportunity to make a better impression in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
I’ve bought a good few bits of…
I’ve bought a good few bits of equipment recently and I’ve had a few issues with certain things but I’ve got to be honest,I happily except that as the lads and engineers who work there are so helpful,any issues I’ve are instantly resolved by the Tom or simon and no problem is too big or small ,when you’re a one man band like myself,it’s a great help to know this ,if just for the services alone I’d highly recommend this company
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Equip2clean
Hi James,
Thank you so much for this, it really means a lot. I'll be sure to pass this on to Tom and Simon, they'll be made up to hear it.
Being a one-man band ourselves in terms of always having your back, it's great to know that support makes a real difference to you and your work. Thanks again for taking the time to leave such a thoughtful review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
There products are not really up to the…
There products are not really up to the quality of commercial use be careful iam not sure but they may be second quality there importing what I got from them was a blown high pressure hose after 4 hours of use be careful because it was purchased in 2024 they couldn't care less
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Equip2clean
Hi Geoff,
Thank you for your feedback, and I'm sorry to hear about the issue with the hose.
I appreciate the frustration when something fails unexpectedly, but I want to explain why warranty timeframes and assessments matter — they're there to protect both our customers and us, ensuring any genuine fault is properly identified rather than assumed. As the hose was purchased back in 2024, we'd need to actually inspect it to establish the cause of the failure, including how it's been used and stored over that period, before we could comment on whether this points to a quality issue or something else. Wear from usage, storage conditions, and handling all affect a hose's lifespan just as much as manufacturing quality does.
Regarding the suggestion around product quality — our products go through quality checks before dispatch, and issues like this are not typical of what we see across our customer base.
If you'd like us to properly look into this, please send the hose back to us along with your order details, and we'll assess it and come back to you with our findings.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Easy to use website better prices than…
Easy to use website better prices than some places i looked and fast delivery all the things i needed so great job done by the team obviously doing price comparisons and feels like they pick your order and it goes straight on the next available van witch is awsome as im running a new business need my stuff soon as so super happy 👍
7. August 2026
Antwort von Equip2clean
Hi Jason,
Thank you so much for the great review — really pleased the website, pricing and delivery speed all hit the mark for you, especially with everything moving quickly to get your new business up and running.
Wishing you all the best with it, and we look forward to helping you again soon!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Got everything we ordered though....
Got everything we ordered, but clearly outsourced some of the Cleaning solution to another company with the Njord products as they came a day before. Didn't receive any tracking information. Njord products just left on doorstep, do delivery confirmation, and no phone call as we were told that when the main products were delivered we would get a call an hour before, he asked for name and that was it, no photo, no signature. And that's with £1500s worth of equipment. Given sense of insecurity with the delivery, even Amazon are more secure with an item that's a couple of quid.
7. August 2026
Antwort von Equip2clean
Hi Richard,
Thank you for the detailed feedback, and I appreciate you flagging this.
You're right that the Njord products come from one of our specialist chemical suppliers, which is why they arrived separately and slightly ahead of the main order — I completely understand that not being clear at the time made this feel disjointed and less secure, especially without tracking or a confirmed drop-off.
On the main delivery — you're right that for an order of that value, having only a name taken with no photo or signature isn't the standard of security we'd want for our customers, and I'll be raising this with our courier to review.
I'd like to look into this further for you. If you could email me directly at jon.raven@equipmartuk.co.uk with your order details, I'll follow this up properly with our delivery partners and make sure this doesn't happen again.
Thanks again for taking the time to let us know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Really pleased I bought my pressure…
Really pleased I bought my pressure washer from you very powerful so much better than my old ones
6. August 2026
Antwort von Equip2clean
Hi Gary,
Thank you so much for the great review — really pleased to hear the pressure washer is proving so much more powerful than your old ones!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Wrong size sent
Product sent did not fit my existing xiam gutter vac system.
Swan head only lasted 30 cleans then shattered at the end.
I have now had a good response from the customer services Manager and this problem has been dealt with very quickly and professionally
I have upgraded my feedback
5. August 2026
Antwort von Equip2clean
Hi Paul,
Thanks for taking the time to speak with me earlier.
As discussed, if you could send over some images of the issue that would be great — please email these to jon.raven@equipmartuk.co.uk and I'll get this looked into and sorted for you as quickly as possible.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Antwort von Equip2clean
Hi Scott,
Thank you for the great review — really pleased to hear it's proving tough, sturdy and lightweight all in one, exactly what you want from a good bit of kit!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Does what it says it does 😉
Quick delivery. Product did the job, shifted a persistent stain (dog piddle) on a light coloured, flat weave carpet (new) that I had tried to remove with standard carpet cleaner with no success.
27. Juli 2026
Antwort von Equip2clean
Hi Jo,
Thank you for the great review — really pleased it did exactly the job you needed, especially getting that stubborn stain out when other cleaners hadn't managed it. Glad the delivery was quick too!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Haf think missing wast basket missing…
Haf think missing wast basket missing all scharges look lick sandhand but aney way thank i bay basket from you after week your service not goodi phone about body schage
4. August 2026
Antwort von Equip2clean
Hello Sohail,
Thank you for your feedback, and I'm sorry to hear you've had issues with your order — this isn't the experience we want for any customer.
It sounds like there may be a missing item and a possible charge query. I'd really like to get this looked into and resolved for you as quickly as possible.
Please could you email me directly at jon.raven@equipmartuk.co.uk with your order number, and I'll get this sorted straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Antwort von Equip2clean
Hi David,
Thank you for the great review — really pleased the delivery was quick and everything arrived as described!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Great service from start to finish.
24. Juli 2026
Antwort von Equip2clean
Hi Peter,
Thank you so much for taking the time to leave us this feedback — really pleased to hear you had a great experience with us from start to finish!
We hope to see you again soon.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Antwort von Equip2clean
Hi Eddie, thank you for the 5 stars — really appreciated! Glad to hear you had a good experience with us and we look forward to helping you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Antwort von Equip2clean
Hi David, thank you for the great review and for the 4 stars — really appreciated! We're glad to hear you're happy with both the machine and the service. We'd love to know if there was anything we could have done to make it a 5 star experience for you — your feedback really helps us improve. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
stuff was ready on time staff were…
stuff was ready on time staff were friendly which is a bit of a novelty nowadays well dne
31. Juli 2026
Antwort von Equip2clean
Hi Paul, thank you for the brilliant review — really made us smile! Really pleased to hear everything was ready on time and that the team made a good impression. We'll take the novelty comment as a compliment and keep up the friendly service! We look forward to welcoming you back again.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
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