Misleading Advertising, Poor Product Quality & No Customer Support
Order ID: #ER10108706 - A disappointed user!
I rarely leave negative reviews, but my experience with this company has been extremely disappointing.
The product I received was nowhere near the quality shown in their Instagram advertisements. Their marketing creates the impression of a thoughtfully handcrafted, premium product, but what arrived looked hastily assembled with poor finishing and very little attention to detail. Many elements that appeared to be real materials in their promotional videos were simply printed cut-outs pasted onto the book. The overall workmanship was sloppy, making the product feel cheap and nothing like what was advertised.
What made the experience even worse was the complete lack of customer support.
Every email address listed on their website bounced back with an "Address not found" error.
The mobile number published on their website does not accept calls.
Their WhatsApp Business account has remained completely unresponsive.
It's incredibly frustrating to spend your money on a product that is so different from what was promised, only to discover that there is effectively no way to contact the company.
In my opinion, this business is misrepresenting its products through social media advertising. The difference between the Instagram promotions and the actual product is significant enough that I felt misled as a customer.
I purchased this as a special gift for my husband's birthday and was genuinely excited to receive it. Instead, I was left embarrassed by the quality and disappointed by the entire experience.
Until this company improves both its product quality and its customer support, I would strongly advise potential buyers to think twice before placing an order.







