To Whom It May Concern,
To Whom It May Concern,
I placed two orders, 1672M67612 and 1672M67692, on September 23, 2025, after seeing your advertisement on Instagram. The shipment process for these orders completely stopped after October 20, 2025, and no further updates have been provided since that date.
During this period, I contacted you hundreds of times. Each time, I received nothing but vague responses such as “please be patient, we will resolve it,” yet no actual action was ever taken. After persistent attempts, I requested a refund. Following extensive communication, I was informed that the refund had been processed; however, upon checking, I clearly saw that no refund was issued.
When I contacted you again, I was told that “the system does not allow refunds” — a contradictory explanation that was only provided after I asked about the status. All responses so far have been inconsistent, unhelpful, and solely aimed at delaying the process.
This situation constitutes a clear violation of consumer protection laws, including failure to deliver goods, defective service, and failure to fulfill refund obligations.
I am fully aware that this conduct amounts to fraudulent behavior. Nevertheless, I am sending this message with the hope that there is still an honest and responsible representative within your company who will ensure that my payment is refunded immediately and in full.
If this matter is not resolved promptly, I will proceed with all necessary legal actions without further notice.
Genco Günay