Farm Direct Bewertungen 

2 156
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We've been doing most of our weekly food shop through Farm Direct for over six years now. They provide consistently great quality, value, and customer service. Their fruits and veggies are always deli... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I really liked the personalised van deliveries. No delivery shaggy dog stories from our dubious uk delivery companies. Date was informed, and you could track every step of the way, with estimated arr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've been using Farm Direct for a few years, and absolutely love it. The food is great quality, you can choose what you like (not limited to boxes), you know where everything comes from, and the team... Mehr ansehen

Unternehmensdetails

  1. Supermarkt
  2. auch in
  3. Bio-Lebensmittelgeschäft
  4. Geschäft für saisonale Produkte
  5. Lebensmittel-Lieferservice
  6. Obst- und Gemüsehandel
  7. Online-Bestellservice

Vom Unternehmen geschrieben

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

2156 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 90 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(2 156)

143 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Very disappointing experience

This was my first and last experience with this company. The customer service was terrible. On the day my order was delivered, I received another invoice with a different amount and was charged again. I called, emailed, and even submitted a contact form through their website, but I never received any response. Very disappointing experience. I would recommend ordering from a company that is more trustworthy.

17. Juli 2026
Bewertung ohne vorherige Einladung
Farm Direct-Logo

Antwort von Farm Direct

hi FR

i am very sorry to hear this - can you give us some kind of idea of who you are so we can deal with the issue?

Yes your invoice might vary from the original sum as the some items (eg meat / fish) are charged on a price per kg.

I look forward to hearing from you,

Robert

Bewertet mit 5 von 5 Sternen

A decade with Farm Direct

Farm direct are absolutely brilliant! I’ve been with them for almost a 1 decade now. Really good product, i love how everything is seasonal and from the UK. They are great at communicating if there ever is any issue and they are always offering deals or new and exciting offers.

Great team, great product 12/10!

26. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Lea
thanks so much for your longstanding support, it means everything to us,
RObert

Bewertet mit 1 von 5 Sternen

DOES NOT DELIVER OUTSIDE OF LONDON BUT NO INFORMATION ON SITE

NO NOTICE ON MAIN SITE PRIOR TO ADDING ITEMS TO BASKET.
JUST A CANCELLATION A DAY BEFORE DELIVERY

TELLING YOU BECAUSE THEY CLEARLY DONT RESPECT CUSTOMERS TIME by giving a response that doesn’t address the core issue of not informing people before they start putting basket. It's too late at checkout. Letting items be purchased when chosen as not being collected is poor management. Fancy picking if the order is big enough to make it worth going slightly outside of the zone? Inform of min orders. What an entitlement. Poor poor admin and site and bs instead of constructive action.
I will go directly to farms because this service by third party cannot be a*** to improve anything for the sales benefit.

16. Juli 2026
Bewertung ohne vorherige Einladung
Farm Direct-Logo

Antwort von Farm Direct

hi there

sorry you didnt leave a name - i am very sorry for the inconvenience caused - yes we dont deliver outside of London, and on checkout if you are not in our postcode area, then you do get a very big red sign on checkout saying -

"Please note, we only deliver to postcodes within London's North and South Circular.
We haven't recognised your postcode XXXX XXX so we cannot guarantee you home delivery.
Please email store@farm-direct.com for more information".

we accept orders anyway for two reasons

1, as many customers choose to come and collect
2, we try and be human and flexible if people are fractionally outside the delivery zone.

I appreciate that didnt work for you and am sorry for the inconvenience caused,

thanks
Robert

Bewertet mit 5 von 5 Sternen

Ive been ordering from Farm direct for…

Ive been ordering from Farm direct for years now and I remain a customer as the quality of the produce is excellent and cant be found anywhere else.

5. Juli 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Melanie
thanks so much for your enduring support, it is hugely appreciated,
Robert

Bewertet mit 5 von 5 Sternen

Great!

Great fruit and veg. Great ethos. Great service.

4. Juli 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Sally
thanks so much for finding and supporting us, it means everything to us,
Robert

Bewertet mit 5 von 5 Sternen

I use Farm direct regularly

I use Farm direct regularly the company provide delicious, quality farm fresh produce at a reasonable price. The communication is excellent and they really care about their customers.

2. Juli 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Elaina
thanks so much for your longstanding support, we are hugely grateful,
Robert

Bewertet mit 5 von 5 Sternen

Great produce at a reasonable price

Great produce at a reasonable price. Deliveries always on schedule and easy to track. I use it every week.

25. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Adam,
thanks so much for your great support, we really appreciate it!
Robert

Bewertet mit 4 von 5 Sternen

I like the produce

I like the produce - more flavour than what you get from the supermarket. And more variety of things like jams and chutneys.

Though I would appreciate fewer mistakes with my order.

29. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Kate
thanks so much for the positive and fair feedback - yes we do need to improve for sure,
thanks
Robert

Bewertet mit 5 von 5 Sternen

Have used them for several years

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery is efficient and any problems or missing items have been dealt with promptly. We like the poultry, they do very big and tasty free range chickens and the seafood is good. There is a regular email about what is in season. Would definitely recommend.

29. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Nicola,
thanks so much for your positive feedback and longstanding support, it means everything to us!
Robert

Bewertet mit 5 von 5 Sternen

Good variety of produce available

Good variety of produce available, good quality produce, Delivery time advised and courteous friendly delivery drivers.

19. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Sheila
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

Bewertet mit 5 von 5 Sternen

Fantastic selection of UK produce

Fantastic selection of UK produce. The quality of the vegetables is excellent. Very competitive prices.
The delivery drivers are always very courteous and helpful.

25. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Heather
thanks so much for the friendly feedback and longstanding support, it means everything to us!
Robert

Bewertet mit 5 von 5 Sternen

Support our amazing farmers

Support our amazing farmers! Take power from the murderous superstores. Let's change the world so it benefits humanity solely.

26. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Owen
thanks so much for the rallying show of support, hugely appreciated!
Robert

Bewertet mit 1 von 5 Sternen

Terrible experience

Terrible experience, first of, they dont even know how to work their own website and accept orders outside their boundary lines. Secondly, after “posting” my items i wasnt informed about any boundary lines. Waited about 5-6 days thinking maybe its just delayed until i messaged them asking about my order, which is when they informed me of the boundary lines. Thats fine cool, asked for a refund over 10 days ago, still here waiting for it.

12. Juni 2026
Bewertung ohne vorherige Einladung
Farm Direct-Logo

Antwort von Farm Direct

hi John,

i am sorry for my incompetence here - you are not in London postcode and we should have flagged this and dealt with it faster.

You would have got a bold red text on checkout saying "please note we only deliver to London postcodes..... we havent recognised your postcode..... please email us", but we do still allow people to checkout in case they are a fraction outside of the stated deliviery zone.

that said, we didnt handle the order correctly - and that is due to my failure to train staff correctly and i am very sorry for this.

you were fully refunded but we should have dealt with your situation much more swiftly.

I am sorry for the inconvenience caused, it is my fault,

thanks
Robert

Bewertet mit 5 von 5 Sternen

good value, good quality. Good service

Farm direct is always good value. Good quality and good service. We always look forward to the box arriving!

12. Juni 2026
Farm Direct-Logo

Antwort von Farm Direct

hi Laura,
thanks for the friendly feedback and your longstanding support, it means everything.
Robert

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