Fenn Holidays 

We returned from a weekend in the Cotswolds the room at The Blunsdon. Hotel was dirty no hot water we moved to another room same problems, when I contacted Mr Fenn he was not interested in hearing my comment basically we have got your money and he suggested don’t book a holiday with us again

Just tried to book a holiday to Liverpool & Port Sunlight for August this year all going fine plenty of availability until I gave name and postcode. The lady asked me to hold then came back with the lame excuse that she had made a mistake no seats left on that tour. I have concluded that that must be because I posted a negative response on trust pilot and I have been black listed. So if you want to go with Fenn Holidays no negative comments 14th February 2023.

We went with Fenn holiday to Italy, from day one it went wrong . The tour guide had a problem with driver who we thought was great . This created an atmosphere.
First stop in France, food was all wrong, the driver sorted it out the best he could . The trip to aliassio was a disaster, all shops was closed, still bad feeling between tour guide and the driver with culminating with word’s being exchanged, which ended with the driver making a public apology to the representative and passengers.
Went to Monaco which was a nice day , nice weather, atmosphere was still bad
Next day we were due to go to San Marino , when we spoke to the driver he said i had had enough, so I’m going home thus leaving the passengers stranded without a driver, thus missing a full day’s touring
Mr Fenn was called , he had to fly out to Italy to driver us home . After speaking to him , we found him very abrupt and rude, never an apology from Mr Fenn

Everything went wrong from the start ! ran out of tea on the first day, the meal arranged at our first stop was awful, we didn't get as many stops as we should have as they were running late,we arrived at our destination for 5 days the hotel was lovely but no information available for our days out until we were on the coach, we went to Monaco which was lovely made our own way about and found a gratuity bus we could use, pity the company didn't know this they should have done their homework, next day was Alissio, lovely place but we were there when everywhere was closed so spent 2hrs aimlessly walking about trying to fill the time,we were told not to talk to them when they weren't in the coach as it was their time, then if it couldn't worse our driver left after a very bad atmosphere with the company representative hat had been ongoing since we started out, that leaving us stranded in Italy,which was very upsetting for everyone
We missed our trips out and all we were offered was a light lunch in place of our missed day. Mr Fenn himself flew out to drive us home
We did get home Saturday evening with a very moody driver! no real apology for everything that had happened, a lady approached him worried he was too old to do the journey and he was quite rude to her.
I found him a very intimidating character so avoided speaking to him
BE VERY AWARE of this company
I will never travel with them again such an awful experience

Just been on our first Fenn Holiday, a six day tour of the Isle of Man had a fantastic 6 days, with Ray our Driver and Mike,our escort at the Empress Hotel, will definitely be going on more holidays with Fenn Holidays

I gracefully accepted a credit note worth almost £1000 when the pandemic hit, as I was sure I would be able to spend it in the future, and the holiday companies were having a hard time. This March I booked a Christmas holiday to be taken this year and used the credit note as part payment. The balance was due to be paid on 25th October. My partner died very suddenly on 15th October, and I phoned Fenn in a rather distressed state to tell them. I thought I might be able to go alone, but I was obviously not thinking straight, and a few days later asked for a refund. The refund duly arrived, less £50 pounds each for me and my partner as a cancellation fee. They said to claim on my insurance for the rest of the money. The insurance company would not accept a death certificate, but insisted that I provide a signed Doctors certificate to say there were no underlying problems with my partner. That would cost £60-£70, so it was not worth the effort of a claim. His funeral was yesterday, and I truly wish that Fenn Holidays, and I AM talking about Margaret Fenn, were kinder and had just a smidgeon of empathy with humankind, but it was not to be, so don't die on her watch. She'll charge you!!

We have traveled with fenn for years and have no bad comments to say the Ashes of stamford

As someone who lives in the Highlands I wrote a polite letter to this company after its coach brought our whole village to a standstill at 12.45pm by stopping to disembark its passengers on the very narrow main road rather than in the car park provided for this purpose. (which had numerous vacant bus spaces)
This is the reply I received from one of the directors who appears to think their company is doing us a favour and we should just be grateful for them deigning to bring their customers to our small village.
"I too totally understand visitor and holiday traffic and as such allow an error margin when driving to appointments.
Surely Scotland must be glad to see tourists again albeit in extremely large vehicles.
The coach actually stopped at the boat embarkation point as they were booked on a 13.00 sailing, this being the only way for the passengers to enjoy their cruise as traffic problems in Inverness and one passenger being robbed there caused the coach to run late, not an ideal solution but one that worked.
Fenn Holidays have no more comment to make. Margaret Fenn"

No word of apology and their "solution" may have "worked" for their customers but it did not "work" for the 2 service buses, numerous locals, lorry drivers, workmen and other tourists who had to wait whilst the elderly passengers helped each other off the coach. A head on collision was narrowly averted when one of the waiting tourists decided to attempt to pass the coach and came bumper to bumper with a van coming the other way - completely blocking the road.
The Highlands have always welcomed tourists to share our beautiful corner of the world but such arrogance and condescension we can live without. I can only hope that they treat their customers with more consideration and respect.

Just come back from a visit to Scotland, Spent most of the holiday on a coach ride or on train. We would leave the hotel most days at 9 and back at hotel for 5. In this time we would have a comfort break( 30/45mins tops) and a lunch break (90mins tops). They didn't give you enough time to see anything. The only information we got was from the coach driver where we would have liked to have looked for ourselves. Hotel that we stayed in 'Highlander' was in our opinion only fit for backpackers or two star tops.
Maybe we misread this holiday as we were recommend it by family & Friends. We asked other people who was on the trip about the standard and they said this was the worst they had been on. They said they usually stop in more places for longer and the hotels are much better. So maybe we just picked a bad package. Barbara the escort was brilliant.

I am very disappointed that a local firm, that previously I had heard good things about, has turned out to be just the same as other Package Holiday firms in that they do not shoulder their responsibility under the Package and Travel and Linked Travel Arrangements Regulations 2010. They are telling customers, who's holiday they are cancelling, that they are offering only the opportunity to rebook their holiday and will not be offering a refund, which as they are fully aware is not in compliance with the above legislation. If you are a customer with a holiday which Fenn Holidays have cancelled, you do not have to accept an alternative if you do not wish to. You are entitled to a full refund of your monies. If you are someone who is wishing to book a holiday with this firm and have read this then you do so with knowledge of the above.