first direct Bewertungen 38 194

I moved my account to First Direct after receiving bad service from the Royal Bank of Scotland. During my time banking with First Direct I have found the service to be first class. I was recently scammed and First Direct listened with care and provided a way forward.

Best bank for customer service.
It's easy to speak to a real person 24 hours a day 365 days a year!
The app is also very easy to use.

I have been with many different banks ove the years, but not one compares with first direct. UK based staff who are knowledgeable, helpful and friendly and sort the issue out quickly. Its just like phoning a friend, in my experience. This is one bank I will never leave!

It was straightforward.
It felt safe.
I felt " easy"

First Direct is a superb bank. They answer phones without endless requests to enter various numbers. They are polite, knowledgeable and get things done. I have been with FD since they started and I have no intention of accepting any enticement to another bank. They do what they are supposed to do as a bank and do it really well. I highly recommend them!!

The app is very fast, flexible and reliable. The financial limits are good and the checks to avoid fraud are only occasionally a bit intrusive, such as when a transaction is very small value. I'd rather be safe than sorry so I accept this level of care.

Easy - I'm in control - access when I have time - immediate overview

As always first direct were readily available and sorted what I needed efficiently.

I tried having a new complaint raised within the Customer Relations team after the tone of the email by their manager regarding GDPR delays and breaches.

I was told I could not discuss it while the purpose of the call was the manager's tone on the email and continuously ignored my vulnerabilities.

I wanted to check if my vulnerabilities were noted on the system to which I was refused acknowledgement of and I wanted to add more because of my on-going post surgery health issues

There was a continuous refusal when I decided to hang up in anticipation of being disconnected

I phoned again hoping to speak to a more reasonable employee but the previous handler told the new person on call not to engage with me on their Microsoft Teams chat or within the office.

He disconnected on me and the third time I got through to him after a call transfer and he immediately hung up on me

This has been emailed to the CEO as potential gross misconduct and I'll skip the Financial Ombudsman Service and take this matter to the small claims court instead once a final response is given on this matter

Brilliant service, never make you feel stupid or worried about money. I’ve been with them for over 40 yrs and I would honestly and confidently recommend First Direct as the BEST on- line Bank in the business.
Mrs L Devon

Easy to get through to the relevant department and achieved my transaction.

I have always found First Direct to be excellent on customer service. Nothing beats talking to a human who gets it and is professional. I have been with them now for 25 years and never had any problems!

Won’t stop sending marketing. I’ve complained, there is no unsubscribe. They insist the emails are not promotional:

“We wanted to let you know that by bringing your borrowing from other credit or store cards onto your first direct Credit Card, you could save on interest overall. This is because you'll pay ‌0%‌ interest on balance transfers for ‌12 months*‌ ‌(2.9%‌ fee, min ‌£5‌ per transfer).”

The poor customer service rep having to keep a straight face saying that it doesn’t promote First Direct’s products / services.

Just fobbed me off and told me to complain to the Financial Ombudsman. But it’s the ICO who should be investigating, no?

I’ve not heard anything from their Data Protection Officer. Is anyone doing compliance??

Edit: why should I spend more of my time calling you? You’ve already closed the complaint, you’ve made your decision. If you don’t want the bad PR, you’re going to have to actually stop marketing when people have opted out.

I have been a customer of First Direct for over 30 years, but as of this evening that will change. The conversation I have just had to endure with a member of the customer service team was not good.

I had to ring First Direct this morning after I noted an unusual alert on my banking app, my call was answered after two rings, the agent was a lady named Sam in the card fraud department.
She was very reassuring, satisfied me I was safe and clarified the unusual activity.
Thank you Sam and First Direct for first class service.

I am obviously an outlier here but do not trust this bank. After over twenty years as a customer, they blocked my account with no explanation and then lied to and mislead me for a month while I tried to find out what was going on. The account has now been restored without explanation or apology while they offered me a derisory £100 compensation for denying me access to thousands of pounds of my money and cancelling my direct debits causing me to default on my credit card and mortgage payments. Not just me but also my partner as it is a joint account. They are fine if you have a small issue but, when things get serious, you find out they are no more than a smile mask for HSBC who are one of the most horrible banks out there. I'm not saying they are any worse than other banks but, despite the facade, they are exactly the same. Do NOT be fooled

A very good response from their customer services team. The individuals (I spoke to them 3 times) were very helpful and patient and listened to my requests. All queries were successfully resolved.

I had unwittingly ‘signed up’ to a subscription. The company ignored my emails to cancel and started debiting payments from my FD account. Everyone I spoke to at FD services were brilliant. Totally reassuring. They dealt with it immediately and on the same day the errant company contacted me to cancel my subscription. The following day a refund was in my account. Thank You First Direct

Recently had some fraudulent activity on my account. Bank were on it immediately and resolved it all for me.

I had a problem with transferring some money and got a bit muddled with the process. I went on a chat (human) and got the answered I needed. Very efficient