FitKit UK Bewertungen 

255
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Purchased a second hand cross trainer with installation. Delivery was around 3-4 weeks as promised and it is working well. Very pleased with everything.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


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4,5

Hervorragend

TrustScore 4.5 von 5

255 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 60 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(255)

36 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Best money spent and great company

I purchased a bit of equipment that I otherwise couldn’t have afforded brand new, so this was great value. It arrived in excellent condition works beautifully and the courier was friendly and helpful too. Delivery times were as described and even when it did take a day or two longer they were great with communication. Whole experience buying from FitKit has been excellent. Would absolutely recommend them for your fitness needs.

12. Dezember 2020
Bewertung ohne vorherige Einladung
FitKit UK-Logo

Antwort von FitKit UK

Hi Claire,

We're so glad you had an excellent experience with us. Thank you say much for taking the time to review us.

Kind regards,
FitKit

Bewertet mit 5 von 5 Sternen

5 star review from Lloyds gym exeter

Very helpful.even send you pics of kit your buying before hand as been burnt before when it’s turned up and been damaged and to much to return due to the weight.will definitely use again.Lloyds gym exeter

10. Dezember 2020
Bewertung ohne vorherige Einladung
FitKit UK-Logo

Antwort von FitKit UK

Hi Nikki,

Thank you very much for your review. We appreciate it!

Kind regards,
FitKit

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent value for money , spinning bike delivered on time by friendly courier.
The website of Fitkit is clear and correct . The item purchased is as described and works well.

3. Dezember 2020
Bewertung ohne vorherige Einladung
FitKit UK-Logo

Antwort von FitKit UK

Hi Claire,

Thank you for leaving us this review, we're glad you had a good experience.

Kind regards,
FitKit

Bewertet mit 5 von 5 Sternen

Tomahawk Spin Bike

I don't normally write reviews however I discovered quite a few negative reviews after ordering a spin bike which gave me doubts. Fitkit were advertising extended delivery times on the item, up to 10 working days, I was very impressed when I received an email less than a week after ordering saying it had been dispatched.
My only grievance was the courier did not contact me to arrange a suitable delivery slot/date as Fitkit stated. The drive rang to say he was outside my house but waited 10 minutes for me to get home from work to accept the delivery and was apologetic on the couriers behalf. He even waited whilst I cleared a space in my garage so the pallet could be wheeled straight in and I could return to work. I would add this is a common issue with pallet couriers.

The matrix spin bike was delivered as advertised, it had clearly been inspected and all moving parts adjusted/lubricated accordingly. The bike did show signs of wear and tear along with an area of rust however this is as described on the website.

18. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

***** Thank you Team FitKit *****

Thank you Ben and the installation team @FitKit (James and Jordan) for your very prompt and professional service. Right from guidance on choosing the right treadmill, to order placement and delivery, the entire process went very smooth. The delivery team had a very proficient approach to the installation. They were quick to assemble and took time to explain the workings of the product. The treadmill, albeit a used one, is in good working condition. Happy to recommend FitKit.

17. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Delivery service and complaint…

Terrible customer service told many different things when I called , then they drop an expensive piece of kit kerbside only after being told I am on my own can't lift it there is stairs to front door and to top it off this was told to the delivery company as well so it's sat outside with no way of getting it in, front door delivery would of been nice but hey won't use this company again am fuming

17. November 2020
Bewertung ohne vorherige Einladung
FitKit UK-Logo

Antwort von FitKit UK

Hi Kerry, I am sorry that you are not happy with the service. On todays call you were advised that you purchased a used bike which as advertised comes fully assembled on a pallet and is delivered kerbside only. To ensure customers are aware we include this in our terms and on the delivery tab of the listing. Lastly this is also highlighted in red/bold of your order confirmation. The wording on your order confirmation is below:

"Please note for large items such as cardio and strength machines, these are delivered fully assembled and kerbside only. The driver is not allowed to take the item inside for you unless you have pre agreed and paid for an installation service".

It is common for palletised items to be delivered kerbside only and we do highlight this to customers.

We do hope you enjoy your bike which is a fantastic bit of kit.

Regards

FitKit Team



Bewertet mit 5 von 5 Sternen

Excellent service from FitKit UK

Excellent service from FitKit UK. Very helpful team, fast delivery and great customer service. I would definitely buy from them again and would recommend them to anyone.

9. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

FitKitUK couldn't provide a better…

FitKitUK couldn't provide a better service. I made an order at about lunchtime and they delivered to my door before the next morning. All the staff are always really friendly and in my experience if FitBitUK have stock of what I require I would always order from them first.

3. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great

Ex demo spin bike in great condition, quick delivery

28. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We are not “review-writing people” but…

We are not “review-writing people” but on this occasion felt we had to write one. After some great advice from two different people at Fit-Kit, we opted for a reconditioned Precor RBK835 recumbent bike for £649, about 6 years old and remember this was around £4k when new. Courier delivery was easier than we expected, and friendly driver took the pallet away there and then. Once we got it inside we were so impressed, far less wear and tear compared with the web pics, you would expect it the other way around!! The bike itself is perfect for our needs and one we used regularly in a gym, but no need to pay £35 a month now! The whole experience was great - everyone wants value for money when purchasing any product, this represents fantastic value for money and we would recommend to anyone. Don’t go to a high street retailer and buy plastic rubbish when you can get commercial quality for less money!

21. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Received a Life Fitness IC8 from FitKit…

Received a Life Fitness IC8 from FitKit UK yesterday. Very happy with the whole experience. Ben was very helpful and answered all my queries before purchase. I chose the Interest free credit option to pay the balance over one year which was easy to do. From ordering to bike to receiving it took about a week (with free delivery).

7. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing. Would buy from again.

Life Fitness ICG IC7 Indoor Group Cyle Studio Bike: Ordered on Wednesday, delivery confirmation by Friday, delivered on Monday at midday, and was ready to use at 12:30. The installation team were professional, explained the IC7’s features and took all packaging away with them. Highly recommend!

20. Juli 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service and delivery in tough conditions.

Given the difficult times we are currently experiencing mine was a positive purchasing experience. There was lots of clear communication about potential delivery problems (gym stuff was flying off everyone's shelves) but the worst case scenario did not evolve and our Step was soon with us and put to good use. Great communication and service under pressure. Thanks, we'll definitely use FitKit UK in future.

20. Juli 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent communication

Excellent communication. Great cross trainer. Super friendly men who came to install. Was worried about the cross trainer fitting through doors but installers did everything they could to help including removing and putting back a door! Excellent kit installed just where we wanted it. Thank you!

19. Juli 2020
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

The engineer is professional level I…

The engineer is professional level I will give 5 star , but the product is not as described 3-5 years actually Id show the matrix ex5 is more than 7 years and with heart rate grips cracked , no usb charge, without rubber removable pedal parts, but it is in working condition. That is I give 4 stars overall, and recommended

17. Juli 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service, would recommend

Like many others I was keen to purchase a spin bike during lockdown. I knew which make and model I wanted and if possible I wanted to purchase from a company known to me (as it was not an insignificant amount to spend). Unfortunately due to lack of availability that wasn't possible. In the end I took a chance with FitKit UK and I have to say I was really pleased with the service I received. I ordered a Life Fitness IC6 bike and MyRide console on 23 May, with 5% discount and free installation. I was cautioned there may be a delay due to high demand and was surprised and delighted to take delivery on 1 June. I received a phone call advising when it would be delivered and an update on the day when they were en route. Upon delivery it was taken fully assembled to the room of my choice (upstairs - sorry!). A quick check that it was all working and that was it - no fuss, just very helpful and professional. The bike and console have been used regularly ever since. I wouldn't hesitate to recommend FitKit UK or use them in the future.

16. Juli 2020
Bewertung ohne vorherige Einladung

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