footballkitsdirect.com Bewertungen 

Made an order back in July, it has been 8 weeks now with no response. Going through my bank to request a charge back for unfulfllled orders. Don't fall for their stock tricks, they don't have stock.

0 stars if I could. This company doesn’t even deserve 1 star.
I placed an order and waited 15 days without receiving it. During that time, I repeatedly contacted the company through the various online enquiry forms on their website, asking for a simple update on the order, delivery date or tracking information.

Not one of my enquiries was responded to.

Our season started last weekend and, as a result of this situation, our goalkeeper was left without a kit for the start of the season. The frustrating part is that I could have made alternative arrangements if I had simply been told what was happening.

Eventually, after chasing them yet again, I was told that my order had actually been cancelled and refunded on 1st September because they were unable to secure the stock from Adidas.

The biggest issue? Nobody bothered to tell me.

I had no email, no message, no notification — absolutely nothing to say that my order had been cancelled. I was left waiting and repeatedly contacting them for an update on an order that had already been cancelled.

I completely understand that stock issues can happen. What I cannot understand or accept is the complete lack of communication and customer service. A simple email informing me that the order could not be fulfilled would have allowed me to sort out an alternative kit in plenty of time.

Instead, I was left chasing for answers, received no response to multiple enquiries, and only found out the truth after repeatedly pursuing the matter myself.

The stock issue is disappointing, but the lack of communication is completely unacceptable.

I would give 0 stars if the option was available. Based on my experience, I certainly cannot recommend this company and would think twice before ordering from them again.

Non responsive, took over a month and still waiting for part of my order. Shirt numbers and sizes mixed up too.. when I’ve tried to engage with them to offer a way to sort it out, I’ve been ignored. Do not trust this company!

Our son's team kit took over a month to arrive (approx March/April '24), and now we've ordered a top for another programme he trains with, and have waited a month already for this one. Appalling!

Been waiting for 1 month for my order
No reply to 2 E mails chasing up
Can’t call them as phone number is not working
Stay clear

Scammers, scammers, scammers!!!!
Do not buy from them!!
I ordered t-shirt, shorts and socks.
I should receive my order after 7-10 days after email them a couple of times.
Mike said should be by beginning of the week, so I call them on Wednesday and lady said it should be by Friday.
After 10 minutes they cancelled my order due to no stock!! Really?
Hope they will refund my money ASAP!
AVOID this scam company!

A complete scam of a company. Through fundraising donations, we were fortunate to raise enough funds to provide 6 year old children with a kit they could be proud of. Unfortunately, we placed our trust in Football Kits Direct to supply the kit required. The order valuing just below £600 has never been received, and the communication has been non-existent. It is now December 2024 and nothing, with critical funds now lost. Please do not make the same mistake we have and use a more reputable and trustworthy company.

Ordered socks for my sons grassroots team online. Was advised out of stock until 2nd Dec(nothing to say this was the case in the website). Spoke to Denise and she advised she would send another brand instead, which was all available and in stock - all agreed on phone. Nothing received. Contacted them again and was told all out of stock and we would be refunfed - asked what happened to the ones Denise said were in stock did she lie to me? also queried when the refund would hit my account as I have to get the boys new socks. I am now being ignored by Director Mike Blythe.

Literally the worst company in the world…if I could score zero then I would! Order took 32 working days to arrive AND on day 30 I was told I would need to pay another £8.95 to actually receive the items I had ordered, despite already ordering over £50 worth! Held to ransom unless I paid. Whaaaaat?! Customer Service is a non-existent joke, rude and unhelpful, might as well not exist as they’re a bunch of jokers! Off to tell our Team (it’s a County one so plenty of potential orders) they need to get their kit through a decent supplier. Was looking at some other items with a view to order but I’d never waste my money with them again! Son plays for three different teams so I’ll be sure to share the word through the network…DO NOT USE!!!

I wish I’d checked their reviews before ordering!!
Where is my order????
Placed an order on 31/8/24 and subsequently chased this order on 11/9/24 - no response.
I think I’ve been scammed!!
£42 out of pocket. I’m fuming!!

ABSOLUTE JOKE OF A COMPANY!!
Advertising stuff they haven’t got, I ordered a number of items only to get an email days later cancelling my order!!! No explanation until I asked why and was told every item I ordered was out of stock!!
Pathetic company don’t bother !!

Received part of the kit we ordered in August that we ordered in June. We are still waiting for the rest. We have 13/14 year old lads having to share kits and swap at half time. Over £3k spent. What a con. Dreadful company they never answer emails or phone calls.

A con. Order never received and no response from emails. Site should be forced to close

Bunch of scammers. Do not buy from this company!
Still waiting for my goods and no response to any of my repeated requests for an update.

1 star is way to high for these scammers . I ordered a 6 seater pop up chair 15th October 2021 and still no chair 22 months later. I’ve sent loads of emails and attempted loads of call and they’re never an answer or a reply . £120 out of pocket

If I could give this company -10 stars I would.
Worst customer service ever avoid at all costs.They do not send items that you have paid for.They ignore your emails their company phone never connects and they need to be shut down.Zero communication to their customers.

Sam and Mike were brilliant.
Guided us through what we needed and were really helpful. I am puzzled to see the bad reviews below.

I ordered a football shirt then looked through the site again and ordered a tracksuit about ten minutes later. I assumed they would be merged into one order but that was not the case. Shouldn't have mattered as both were advertised as free shipping.
A few days later I got an email to say that for the tracksuit I now owed £8.95. I paid it (stupidly?). Then another couple of days later I got another email asking for another £8.95 for the football shirt shipping fee! This one I didn't pay but emailed to say they should have put it all in one order and charged me once at worst - even though shipping was advertised as free on both originally.
A few emails later, including asking for cancellation of both orders and full refunds and I'm still not getting any responses.
Terrible marketing or maybe just an outright con!
Zero customer service.
I have today decided to bite the bullet and pay the second shipping fee (stupid?) in order to get my football shirt, so I'll see what happends.

Either way, I say there are better options elsewhere.

Still waiting for my order!! Cannot believe the rest of the feedback on this site, how they are still trading like this is disgusting, the number on their website doesn't even work. Desperately needing my order ASAP!!! STILL WAITING

Dreadful customer service all round, ordered some kit in September, still not arrived and it's now February, will be contacting trading standards now as still no refund!!