Foxtons Bewertungen 14 011

We keep receiving unsolicited post despite the request for it to be stopped.

Avoid, Avoid, Avoid. Based on my experience, I would advise new landlords to be extremely cautious with Foxtons. The agent’s explanations of commission and contract terms were unclear, and I ended up in a lengthy dispute over unexpected fees. Which is escalated to ombudsman and will probaly go to the court. Never trust a word of Foxton's agents. Always insist on written communication and carefully review all documents before signing. I would not recommend Foxtons to others based on my experience.

This is an email I sent to Foxtons in Wimbledon this afternoon. By posting here, I may actually get a sensible response.

Last year, I told ALL of you that I didn't want to continue the management contract with Foxtons. Yet here I am, with a management contract which you are in breach of (remember Harry's failure to fix a leak in a timely fashion or the current mess regarding mice).

Other errors over the previous contract include (but are not limited to):
- Emily's utter failure to provide me with three quotes for re-rendering the exterior loo wall and fixing the damage to the paintwork the un-rendered wall had caused to the inside of the loo.
- Faye and Emily repeatedly insisting two quotes had been provided. The second quote was for over £10,000 and didn't mention re-rendering the wall in question once (so neither Faye or Emily had read the quote before repeatedly sending it to me).
- Whoever inspected the property last year (in May??) not reporting the damage to the paintwork in the loo (caused by the un-rendered wall).
- Rupert re-advertising my flat last year without my permission and Adrianne not telling why this had happened.
- Somehow despite me telling Faye, Rupert and Harry that I didn't want the flat to be managed by you - I apparently appear to be being managed by you. You either incompetently sent me the wrong contract last year for the new tenants, sent it it to me fraudulently, or sent me a let-only contract and are now taking my money (and mis-managing the property regardless). At the time I signed the contract I was probably an inpatient at St Barts sky high on chemo (and stupidly as I'd asked for a let-only contract didn't check what you'd actually sent me properly)
- Faye installed the incorrect windows and as far as I'm aware hasn't sent me the guarantees for the windows she did install.
- Numerous GDPR errors which I intend to report to the ICO.

But even if a contract is in place, Harry's put it in breach anyway.

NOTE - AND I'M REPEATING IT HERE SO THAT SOMEONE MIGHT LISTEN TO ME. THE PEST CONTROL CONTRACTORS SHOULD ONLY VISIT MY PROPERTY ON FRIDAY TO PROVIDE A QUOTE TO PROOF THE PROPERTY AS THE RODENT PROBLEM MY TENANTS INITIALLY REPORTED APPEARS TO HAVE STOPPED GIVEN THEIR TRAPS. BEFORE ANYONE INSTRUCTED BY FOXTONS STEPS FOOT IN MY FLAT ON FRIDAY I WANT TO KNOW THE COST OF VISITING TO QUOTE FOR PROOFING (AND I WILL APPROVE) AS I'VE ALREADY GOT QUOTES FROM OTHER CONTRACTORS TO VISIT TO QUOTE FOR PROOFING-ONLY.

Note: The only reason I've sat on complaining about your mistake regarding the contract is because I'm recovering from MDS, an incurable blood cancer - which was only cured by me receiving five high in-patient doses of chemotherapy and a stem cell transplant. Stress (which you are causing me!) is bad for the success of stem cell transplants and the probability of them being successful.

I look forward to receiving your response and please do explain why you ignored me regarding my wish to terminate the management contract with Foxtons. However, this email is going on Trustpilot this afternoon because the way you treat me and my flat has to stop.

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.
I finished my contract 23 days ago. And I can’t get back my deposit.

And the company that holds the deposit is a bad joke, is only a robot with automated replies

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

I contacted Foxton’s in Kingston to find out what floor a flat they were advertising was on. In order to answer this simple question, they wanted me to open an online account which would then be bombarded with adverts for flats I wasn’t interested in and refused to answer my original question until I had done this. Dreadful as always

Extremely irresponsible property agent. They only care about pushing you to pay the rent at all costs. There is absolutely no after-sales support. Be careful, especially if you are an overseas student!

From my experience, borderline incompetent.

Was trying to rent a flat in London, using Rightmove/Zoopla to find listings.

- ended up being called by 6 different Foxtons agents, all of whom asked me for the same information I'd already given and most gave me the same spiel about how I'd left it so late and would struggle to find anything

- refused to give me any detailed info of the flats prior to viewing, I had to force them for basic info to avoid them wasting my time, which they would have, as everything was unsuitable

- between them they managed to show me 1 property - which didn't meet our requirements and was only available due to nearby building works forcing the tenant to leave

- the one property they had that we were interested in their agent spent a week unsuccessfully trying to gain access to, maybe he's still trying now...

- in the same time I saw around 20 decent properties from other agents and had an offer accepted

I attended a property viewing arranged by Foxtons Wapping with a friend. At the end of the viewing, the agent pressured us to make an offer on the spot. When we declined — which is entirely our right as prospective buyers — the agent left the building and abandoned us inside a gated development with no way out. The gate was locked. We had no means of exiting. I have WhatsApp messages timestamped in real time confirming this.
This is not a minor complaint about poor service. Being trapped on a property as apparent punishment for not making an immediate offer is a serious safety concern and a breach of basic professional standards.
I have now submitted a formal complaint to Foxtons and will be escalating to The Property Ombudsman if not satisfactorily resolved. I have retained all evidence.
I would urge anyone considering using Foxtons Wapping to be aware of this experience.

Very Very disappointed ,poor communication and lack of follow up through made the whole process frustrating. Overall, the service felt unprofessional and below expectations. Would not recommend please

The people responsible fo the letting of my property were first class. It is after that the problems start. I have been asking for three weeks when the funds will be released for the new tenant and still have no answer despite numerous requests. Foxtons also said on 25.3.26 that funds will be released. As of 8.4.2026 no sign of the funds. The rental / accounts department are an absolute shambles and cannot communicate. A shame as the guys letting properties are professional. After this lease is finished, I will not be using them again.

Very negative experience with Foxtons. Nearly a year after the tenancy they arranged had ended, they were still pursuing the tenants over what appeared to be a renewal commission dispute with the landlord. We had remained in the property under a separate arrangement directly with the landlord, yet Foxtons still contacted the tenants and tried to involve us in a matter that should not have been ours to deal with.
What was especially concerning was Foxtons claiming they had identified that tenants were still at the property by looking at things like utilities, bills and other address-linked information, and even attending the property months later to ask who was living there. Whether or not they think they have a claim against the landlord, this felt deeply intrusive, intimidating and completely inappropriate from a tenant’s perspective.
The overall tone was aggressive and heavy-handed, with no real sense of fairness or professionalism. Instead of handling the matter sensibly, they caused unnecessary stress to people who were not the party to their commission dispute. Based on this experience, I would urge both tenants and landlords to be extremely cautious when dealing with Foxtons.

The personal attention was excellent and the flat was rented quickly after just 6 days vacant. There are always hiccups in this kind of process but everything was quickly resolved. Maybe they are more expensive than some others but I find the team very professional and they take the worry away. Especially grateful to Martin Debrah in Dulwich who does a superb job

I had a fantastic experience working with our estate agents at Foxtons, Putney Office, especially Niamh and Gurjeevan. From the initial consultation through to completion, they were very proactive, responsive and kept me informed at every stage, making the entire process feel smooth and stress-free.

Please be aware of Sarah McGuinness, a Foxtons St Johns wood agent. I would advise landlords to be careful of Sarah’s lies and manipulation. Please be cautious before signing the terms of business with Foxtons. I was initially quoted a commission of 10.35% on the condition that I remove my property from other platforms. After doing so, this was later increased to 13.2%. I have was verbally informed that the commission would not be renewable, yet the tenants were encouraged to sign a 24-month contract, resulting in nearly £10,000 in commission. Several additional charges were not clearly explained at the beginning. I also felt pressured to sign quickly and was reassured that terms could be changed later if I changed my mind, which did not happen. Most discussions were verbal, leaving me without written proof. I would strongly recommend asking for everything in writing and reading the terms very carefully before signing.View less

Overpricing properties and super unprofessional, everyone seems to be people with zero education that couldn't get any other job so they ended up at Foxtons.

G,day reader
Today I needed to contact Foxtons Lettings re a couple of things that were on my mind
& after sending an email & requesting a callback
I was phoned by a Lady named Tamilore within minutes
She was so professional polite cool & understanding
She mentioned she’d look into things & found solutions within minutes which she did so
Tamilore is such a nice professional person to speak with finding solutions almost instantly
Customer service
above & beyond what one may hope for
If you’ve any issues to discuss
Contact her swiftly before she’s promoted

A real happy customer
Regards Jason

By far the worst Estate Agent in the UK. Crap service at every level.

3% fee for faking viewing and ignoring basic instructions is basically a scam.

Received a bogus call telling me they had several people interested in my property (I had just taken it off the market with another agent).
I dealt with 4 different people to book in 2 viewings. Both of which canceled last minute and never requested to rebook, I suspect because they were fake.
I had explicitly stated on the phone, in email and in text that I didn’t want the property listing on the market seen as they had people interested anyway. They listed the property on Rightmove 3 days after. I messaged them the same day to pull their services. 8 days later… I am still being ignored…

I worked with one of the loveliest agents and her manager, who were both great, but the rest of the Foxtons operation was honestly pretty tragic.

I viewed a number of flats that were nice and placed offers on two of them. The first one had a landlord who, in my opinion, clearly didn’t want people of colour in his property. There were excuse after excuse to make the process difficult for us to move forward. In the end we backed out because it just wasn’t worth the hassle, and frankly I didn’t want to deal with an overbearing landlord like that anyway.

On top of that, some of the Foxtons staff put in charge of the deal were slow and seemed completely unbothered. One person in particular only really reached out when it looked like a deal might close — presumably when there was a bonus involved. Aside from that, there was very little help or communication.

The second place was another good option. I put in an offer and then, on the morning I’m supposed to get the news, I’m told: “Actually, it’s not a 2-bed, it’s just a 1-bed.” So I’ve viewed the property, filled in forms, submitted an offer — only to then be told, essentially, “Oops, our mistake.” Then there were excuses like the kitchen being too small, which didn’t make any sense at all as I was completely fine with the Kitchen size. I was even told by the agent that I had the far higher offer as it was out of me and a another single person, but no, the excuses came pouring in to accommodate him and reject us.

At that point, I was done with Foxtons. I’ll be taking my business elsewhere. It’s frustrating that in 2026, even when you have the money and are ready to move forward, you still feel like race might end up being an issue in the process.

(Ask a white friend to do all the viewings and you just move in at the end to avoid this nonsense... And definitely avoid Foxton's)