Frasers Plus Bewertungen 

2 034
•
TrustScore 3.5 von 5

3,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent way of spreading the cost of a purchase without incurring interest charges if you clear your balance over 3 months, you can also extend your credit over a longer period and pay a little inte... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was unsure of what to expect when i was introduced to use Frasers plus but i decided to try it and i discovered that it is easy to use and everything the service provider promised is what it is and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Easy to navigate website and excellent payment options to suit my needs Most of all I like how I can change my payment method and schedule to suit me

Bewertet mit 1 von 5 Sternen

Scammers - wouldn’t use the app or frasers- had been fine for my first purchase- was happy and then went to use the app again. This time has been difficult customer service also really slow and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Zahlungsservice

Vom Unternehmen geschrieben

Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

2034 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 72 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,6

Alle Bewertungen

(2 034)

1 697 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

This app is the most confusing thing…

This app is the most confusing thing ever! Trying to figure out what's what and how much you're going to end up paying is a nightmare. I pity anyone who's older trying to figure out how not to pay the extortionate amount of interest charged. I shall be deleting my account and never ordering from Studio again when I've paid my bill off. It's the worst thing Studio did letting Fraser group take on their payments.

3. August 2026
Bewertung ohne vorherige Einladung
Frasers Plus-Logo

Antwort von Frasers Plus

Hi Susan, we're sorry to hear that you've found the app confusing and that your experience since the move from Studio has left you feeling disappointed.

We understand that being able to clearly view your balance, payment options, and any interest that may apply is important, and we're sorry if this hasn't been as straightforward as expected. We appreciate that changes to how an account is managed can take some getting used to, and we're sorry to hear that this has caused frustration.

If there's anything you're unsure about regarding your balance, payment plan, or how interest is calculated, please send us a message through the Frasers Plus app and we'll be happy to explain this and answer any questions you may have.

Thank you for taking the time to share your feedback. We're disappointed to hear you're considering closing your account and will ensure your comments are passed on to the relevant teams for review.

Bewertet mit 5 von 5 Sternen

Frasers Plus No1

If anyone wanted reliable, fair and easy to use credit, I would definitely recommend Frasers Plus as the No1 choice. Better than any other credit company by far. Thank you Frasers

22. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great

Great . Easy to use the website . Lots of variety for shopping. So far have purchased a lovely rug and 3 pairs of sandals . Great choice of payment plans to . Highly recommend .

24. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Easy to deal with

Easy to deal with. No Mess or Fuss and quality products too. Can't get better than that hu? Thank you Fraser Plus

16. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Reduce credit limit for no reason

They just reduce your credit limit eve though u have been paying your bills on time and had no miss payment. And no explanation was given as to why it was reduced. so I think being cautious no to miss any payment reduces your credit amount u can use to shop.

23. August 2026
Bewertung ohne vorherige Einladung
Frasers Plus-Logo

Antwort von Frasers Plus

Hi Nelson, we're sorry to hear you're unhappy with the reduction to your credit limit and understand why this would be frustrating, especially when you've maintained your payments and haven't missed any.

Credit limits are reviewed regularly and can increase, decrease, or remain the same based on a range of factors. These reviews take into account more than just payment history, so a reduction doesn't necessarily mean you've done anything wrong.

If you'd like us to take a closer look at your account and discuss your credit limit in more detail, please send us a message through the Frasers Plus app and our team will be happy to review this with you.

We appreciate your feedback and are sorry for any disappointment caused.

Bewertet mit 1 von 5 Sternen

Refund issues

I returned a laptop purchased through Frasers Plus and the return itself was processed, with the money credited back to my Frasers Plus account.

The problem is that this has left my account in credit and I simply want that money refunded back to my bank account.

I have now contacted Frasers Plus through live chat on multiple occasions. Despite this, more than two weeks later I have received no refund, no meaningful update and seemingly no response to my request at all.

I shouldn't have to repeatedly chase a company to have my own money returned to me following a completed return. The fact the money is showing as a credit on my Frasers Plus account makes it even more frustrating. The refund is clearly there, it just hasn't been returned to me.

Very disappointing customer service and an unnecessarily difficult process for what should be a straightforward refund.

23. August 2026
Bewertung ohne vorherige Einladung
Frasers Plus-Logo

Antwort von Frasers Plus

Hi Kerry, we're sorry to hear about your experience and understand how frustrating it must be to see a credit on your account while waiting for those funds to be returned to your bank account.

Once a refund from a retailer is received, it is first applied to the Frasers Plus account balance. Where this results in a credit balance, a refund can be requested; however, we're sorry to hear that you've had to contact us multiple times and have been waiting more than two weeks for an update. We appreciate that this is not the level of service you expected and that you shouldn't have to repeatedly chase for a resolution.

Please send us a message through the Frasers Plus app so we can review the status of your refund request and ensure it has been progressed appropriately. We'll be happy to investigate this further and provide an update.

We apologise for the delay and the frustration this has caused, and thank you for taking the time to share your feedback.

Bewertet mit 4 von 5 Sternen

A great company overall

A great company overall, good products, prices etc but sometimes I do find the order boxes can be overfilled it would be better if multiple items ordered to spread them into more boxes as the big ones can and have split on delivery a few times, luckily nothing missing but something to be mindful of I guess. Other than that I can't fault them :)

22. August 2026
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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