Excellent way of spreading the cost of a purchase without incurring interest charges if you clear your balance over 3 months, you can also extend your credit over a longer period and pay a little inte... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I bought a bedroom set from here for £200 plus 50 for delivery and it was brilliant. the guys were helpful on delivery and the set was great, took a bit longer than i would of liked to assemble but f... Mehr ansehen
AWFUL!! the app is confusing and they keep defaulting my account from pay in 3 (interest free) to a much longer payment period incurring interest. I did manage to speak to a real person last month ab... Mehr ansehen
I was unsure of what to expect when i was introduced to use Frasers plus but i decided to try it and i discovered that it is easy to use and everything the service provider promised is what it is and... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Kontaktinformationen
Vereinigtes Königreich
- www.frasersplus.com
3,6
Akzeptabel
2038 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank you for your response
Thank you for your response, but I fail to see how this addresses my complaint or resolves the issue.
I have already contacted your customer service team repeatedly through email and live chat, only to receive automated responses telling me that a ticket has been raised and someone will contact me. Nobody has followed up.
My complaint is straightforward: my Direct Debit failed, but I paid by card through the Frasers Plus app on the very same day. Despite this, late-payment fees were still applied to my account.
Your response acknowledges my frustration but offers no explanation for the charges, no confirmation that my account has been investigated, and no commitment to refund the disputed fees.
Saying that you would “welcome the opportunity to review my account” is not a resolution. I have already given your company multiple opportunities to address this matter.
Please confirm that my complaint has been formally escalated, explain why the fees were applied despite my same-day card payment, and confirm whether the charges will be refunded.
I expect a substantive response from someone who has actually reviewed my account, not another generic apology or an assurance that my feedback will be shared internally.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi, thank you for taking the time to provide further feedback. We're sorry to hear that you're unhappy with the handling of your concerns.
Unfortunately, we’re unable to discuss or investigate individual account details through Trustpilot, as we do not have access to your account information on this platform. For your own security and privacy, we would also recommend that you do not share any personal or account details publicly on Trustpilot.
We appreciate that you have already contacted our Customer Services team and understand your frustration regarding the delays you've experienced. As we cannot review account-specific activity here, we are unable to confirm the status of any complaint, explain charges applied to your account, or advise whether any fees will be refunded.
We would encourage you to continue working directly with our Customer Services team, as they are the only team able to access your account, investigate the circumstances surrounding the failed Direct Debit and same-day card payment, and provide you with a formal response following their review.
We apologise for the inconvenience caused and appreciate your patience while your case is being handled.
Exceptional so easy to use
Exceptional so easy to use
14. Oktober 2026
Bewertung ohne vorherige Einladung
great discounts but returns should be…
great discounts but returns should be free and so should delivery!! fast service
1. Juli 2026
Bewertung ohne vorherige Einladung
I purchased 2 pairs of shorts using…
I purchased 2 pairs of shorts using Frasers Plus at Sports Direct for £93 in total. A few days later I returned the one pair which cost £49. I should have owed £44 in total. Instead the app has automatically enrolled me into a 36‑month finance contract without my knowledge or consent. There doesn’t seem to be any way to change it from the finance structure to pay the balance on a one off payment. Subsequently, I have now been charged interest, which makes no sense as if paid off after the first month it’s supposed to be 0% stated in the T&C’s
I have now ended up paying £64.63 for a pair of shorts I purchased 2 weeks ago which should have cost me £44.
Oh and good luck trying to contact some-one, their online chat is the only form of contact and absolutely useless. No-one replies it’s very slow and frustrating.
I strongly advise people not to use Frasers Plus. It’s a total scam, I’ll be reporting to the ombudsman and claiming back the £20 I’m owed. T&C’s clearly outline 0% interest yet I’ve been charged £20 in less than 3 weeks on a £44 pound pair of shorts. Absolute joke!!!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Cardiff, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this situation has been frustrating.
We would like to clarify that customers can select a repayment plan on their Frasers Plus account straight after making a purchase, and we also send two reminders to replan. If a refund is processed by the retailer, this will be applied to your Frasers Plus account once it has been received from them.
We're sorry to hear of your concerns regarding the repayment plan, interest charges, and the support you have received. We appreciate that clear account information and timely customer service are important, and we're disappointed to hear that we have not met your expectations on this occasion.
If you believe interest has been applied incorrectly or would like us to review your account following the return, please contact our customer support team through the app so we can investigate this further.
I purchased an item using Frasers Plus…
I purchased an item using Frasers Plus at Sports Direct, and it automatically enrolled me into a 36‑month finance contract without my clear consent. When I tried to change it to a 1‑month full payment, I was then charged £4.02 in interest, which makes no sense.
Customer service has been extremely poor — only a chat option, slow responses, and no real help. The whole experience feels misleading and frustrating.
I strongly advise people not to use Frasers Plus. The process feels like a scam, and there is absolutely no proper support when something goes wrong.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Kamal, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.
We'd like to reassure you that customers are required to select a repayment plan before completing a purchase, and there are a range of repayment options available, including the ability to repay over a shorter period. Interest charges will depend on the repayment plan selected and the balance remaining on the account.
We're sorry if the repayment options or associated costs were not as clear as they should have been, and we understand how frustrating it can be if the outcome was not what you expected. We're also disappointed to hear that the support you received did not meet your expectations and appreciate your feedback regarding our customer service channels.
If you would like us to review your account and provide more information regarding the repayment plan and interest applied, please contact our customer support team through the app or website, and we'll be happy to investigate further.
Awful
Awful, No option to speak to a human being to sort out a simple process. A LAtiva phone number only gives options for payment, not a person to explain to.
The addiotnal threat of penalty payments if I don't pay a monthly amount just adds to the appalling App and Customer , lack of, Service.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Ian, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.
We understand that there are times when customers would prefer to speak directly with a member of our team, and we're sorry to hear that you found it difficult to get the support you needed. We also appreciate that concerns about payments and potential fees can add to the frustration when you're trying to resolve an account query.
Frasers Plus offers support through a range of digital channels, and we're disappointed to hear that these did not meet your expectations on this occasion. Your feedback regarding both the app experience and customer service availability is valuable and will be shared with the relevant teams.
I took the card out and understood when…
I took the card out and understood when the statement came I could pay the £145 something in full only to discover I couldn’t and been charged interest and could only pay £5.85 off a month unti I had payed off the £200 +off
Feel totally conned
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Lucinda, thank you for taking the time to leave a review. We're sorry to hear that your experience has left you feeling this way.
We understand your frustration if you expected to be able to repay your balance in full when your statement was generated. Frasers Plus offers a range of repayment options, including paying the full statement balance or spreading the cost over time, and interest may apply depending on the repayment option selected and the remaining balance on the account.
We're sorry if the repayment options and associated interest charges were not as clear as they should have been. We appreciate that understanding how repayments work is important when managing your account.
If you would like us to review your account and explain the payments and interest applied, please contact our customer support team through the app or website, and we'll be happy to look into this further for you.
Hi been asking now for the last two…
Hi been asking now for the last two days about my balance and the amount I have to pay I feel that has I am paying well before the due date and extra money on top of my statement and I am getting no response what so ever you had said you would get back to me and I haven’t had know reply as yet if I do not get a response I will seek illegal action many thanks Mrs Norris
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Mrs Norris, thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating it must be when you're actively trying to manage your account and aren't receiving the response you expected.
We understand your concerns regarding your balance and repayments, particularly when you have been making payments before the due date and paying more than the amount shown on your statement. We also appreciate that being told you would receive a response and then not hearing back can be disappointing.
Please be assured that making additional payments will reduce your outstanding balance, and we'd like the opportunity to review your account and provide clarification regarding the balance and repayment amount. If you still require assistance, please contact our customer support team through the app or website so we can investigate this further.
They charged me on 6 pairs of different…
They charged me on 6 pairs of different size trainers that they said I ordered but why would a size x2 8.5 order a 3.5& 7.5 and 2 pairs of size 6.5 why oh why oh i. A size 9 why i wish they had NEXT customer services and then i pay for a return and they dont accept them!! So it looks like a 4.99 per item returns ad they dont accelt return by non acceptance just money hungry at least !!next are free
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Finchley, Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating this situation must have been.
From your comments, it sounds like you may not recognise the orders placed on your account. If this is the case, we would encourage you to contact our customer support team as soon as possible so the matter can be investigated. We take reports of potentially unauthorised transactions seriously and will work with you to review the activity on your account.
We'd like to clarify that the ordering, dispatch, returns process, and return postage charges are managed by the retailer rather than Frasers Plus. If items were sent in the wrong sizes or your return has not been processed as expected, the retailer's customer service team would be best placed to investigate this and provide an update on your return.
I purchased A Pink regatta coat Nd…
I purchased A Pink regatta coat Nd boots For A 3/4 year old I received the boots on the 17 th September but no coat they have taken the money for both z£59.99 I have sent numerous emails and get ticket numbers but no follow up I just want them to take the price of the coat from my account is that so hard to do 😡
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience.
We would like to clarify that delivery, missing items, and refunds are managed by the retailer rather than Frasers Plus. If you have received the boots but not the coat, the retailer will need to confirm the status of the missing item and arrange any refund due.
We appreciate how frustrating it must be to have paid for both items and then struggle to receive an update despite contacting the retailer multiple times. Once the retailer processes a refund, this will be reflected on your Frasers Plus account accordingly.
We recommend continuing to contact the retailer's customer service team regarding the missing coat, as they are best placed to investigate your order and provide an update.
Their app will default maximuse their…
Their app will default maximuse their interests if you do not pay attention
It’s not clear you end up paying more
The statements first page are not even clear which one is intrest you just see the balance going up .
They put it on the second page which you might not realise it’s there
Am paying up my balance in 3 months already I have been charged intrest
Your app is not user friendly and clear it’s all about confusing clients and making you make more money
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Menzies, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.
We understand your concerns regarding interest charges, statement clarity, and the way payment options are presented within the app. We aim to provide clear information about repayment plans, including any applicable interest, so we're sorry to hear that you found this confusing.
Customers can choose from a range of payment options, and the amount of interest charged will depend on the repayment plan selected and how the balance is repaid. We appreciate that understanding these options should be as straightforward as possible, and we value your feedback regarding both the app and statement design.
It was very difficult to set up a…
It was very difficult to set up a payment to Frasers.
My bank was not included in the list of banks that I could pay to and I have had to set up a direct debit which I did not want to do.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Stephen, thank you for taking the time to leave a review. We're sorry to hear that you found making a payment difficult.
We appreciate that not seeing your bank listed as part of the payment process may have been frustrating. While we offer a range of payment options, including Direct Debit, we understand that customers may have different preferences when it comes to managing their repayments.
If you wish to cancel your direct debit and make manual payments, please cancel your direct debit via your bank and then make manual bank transfer payments using the details below.
Account name: Frasers Group Financial Services Limited
Account number: 40319113
Sort code: 04-00-72
Payment reference: (located on your payment reminders, statements and 'manual bank transfer' option when selecting 'make a payment')
It's really important that you use the correct reference otherwise we won't be able to instantly connect your payment.
Sat on the app trying to speak to…
Sat on the app trying to speak to someone they say how can I assist then go???? It's been 20 mins now of silence will close the account now.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi George, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to wait for support and not receive a response when trying to get assistance.
We aim to provide timely support to all our customers, and we're disappointed to hear that this was not your experience. We appreciate that being left waiting without an update can be frustrating, particularly when you're looking for help with your account.
Your feedback has been noted and will be shared with the relevant team as we continue to improve our service and response times.
Issue has been seen by management and resolved, thank you
Been contacted via app and the issue has sorted, but still the app need to be improved and let customer know clearly in the first stance what will happen if a plan is changed.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Mr Sun, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this situation would be frustrating.
When a payment plan is changed close to a scheduled payment date, the change may not take effect in time for the upcoming collection, as payments are prepared in advance. We appreciate that this may not have been clear and are sorry for any confusion caused. We also understand your concerns regarding the late payment fee and the timing of the payment collection.
We'd welcome the opportunity to review your account and explain exactly what happened in this case. Please contact our customer support team through the app or website, and we'll be happy to investigate this further for you.
fraud
Had nothing but issues with the company, Over charged several times, but been in no rush to contact me back. payments do not show on the app but leave the bank. would never use this site again.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Chloe, thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We understand how concerning it can be when payments leave your bank account but do not immediately appear in the app, and we're sorry for any confusion this may have caused. In some cases, payments can take a little time to update on the account, but we appreciate that clear visibility of payments is important.
We're also disappointed to hear about your concerns regarding charges and the level of support you received. Providing timely assistance is important to us, and we appreciate you bringing this to our attention.
We would like the opportunity to look into your concerns further. Please contact our customer support team through the app or website so we can review your account and provide any clarification needed.
Terrible no way of contacting customer service…
Terrible card failed with 500 available then I could not log in with resent email no costumer service phone number glad there was no balance because I had no way of paying it
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi James, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to have your card declined and then encounter difficulties accessing your account.
We appreciate your feedback regarding the login process and customer support options. We want our customers to be able to access their accounts and manage their payments with ease, so we're disappointed to hear this was not the case for you.
If you're still experiencing issues accessing your account, please contact our support team via the help options available in the app or on our website, and we'll be happy to investigate this further for you
All good till you get a problem
App is ok and works well. The problem is customer service or at least the lack of. I have had an issue with my account for a few months and have emailed and messaged through app and no reply so unable to use account at all. I have nowhere else to go with regards to getting my account sorted so not great.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Alan, thank you for taking the time to share your feedback. We're pleased to hear that you find the app easy to use, but we're very sorry to learn about your experience with our customer service.
We understand how frustrating it must be to have an ongoing issue with your account and feel unable to get the support you need, especially when it has prevented you from using your account for several months. This is not the level of service we aim to provide.
We'd like the opportunity to investigate this further and ensure your concerns are reviewed. We have reached out via TrustPilot requesting a few details, please respond when you get chance and we'll be happy to take a look at your account and get in touch.
My wife paid item in full yet they are…
My wife paid item in full yet they are saying she still owes money and that she should pay in instalments over 36 months. What a stupid system they have. Created purposefully to trap people unknowingly so they pay them extra
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Kenan, thank you for taking the time to leave a review. We're sorry to hear about your wife's experience and understand why this has caused frustration.
Frasers Plus offers a range of repayment options, including the ability to pay purchases in full to avoid interest. If a balance remains on an account after a payment has been made, this can sometimes be due to pending transactions, interest already applied, or payments being allocated after a statement has been produced. However, we appreciate that this may not always be clear from a customer's perspective.
We'd like the opportunity to review the account and explain exactly why a balance is showing. Please ask your wife to contact our customer service team via the app or website, and we'll be happy to investigate this further.
It’s great the Fraser
It’s great the Fraser. I would like to have more balance limit on my card please. I’m at 200 limit at this moment . Please if is possible raise my limit please.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Credit interest rates are not bad and…
Credit interest rates are not bad and provided great access to expensive goods normally out of budget range
Frasersplus allows me to splash out without upfront cost which is fun
13. Juni 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.