Frasers Plus Bewertungen 

Antwort von Frasers Plus

30. Sept. 2026

Hi Ash, thank you for taking the time to leave a review. We're sorry to hear that you've been so dissatisfied with your experience, particularly regarding the handling of your complaint and the communication you've received from us.

We understand how frustrating it can be when you feel your questions are not being answered directly or when the actions taken on your account do not appear to align with the information you have been provided. We appreciate that this can lead to a loss of confidence in both the complaints process and the service being provided.

We're concerned to hear these comments and would like the opportunity to investigate your experience further. If you haven't already done so, please contact our Customer Services team with your account details and complaint reference number so that we can review the correspondence and ensure any agreed actions have been applied correctly.

Antwort von Frasers Plus

30. Sept. 2026

Hi Adeil, thank you for taking the time to share your feedback. We're sorry to hear that you've been left dissatisfied with your experience.

We'd like to clarify that customers can choose from a range of available repayment plans after making a purchase, including interest-free options where eligible. The repayment plan selected for a purchase, along with any applicable interest and repayment information, is displayed within the app and account documentation.

If a customer chooses to repay their purchase early, interest is not charged on future periods that have not yet elapsed. We're therefore concerned to hear about your experience and would welcome the opportunity to review the details of your account and explain what occurred.

We're sorry that you feel our service was misleading and that you decided to close your account. If you would like us to investigate your concerns further, please contact our Customer Services team and we'll be happy to review the matter with you.

Antwort von Frasers Plus

30. Sept. 2026

Hi Hannibal, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience and that aspects of both the app and your account management have caused frustration.

We appreciate your feedback regarding the app and understand how important it is for customers to be able to clearly view their balance, payments and account activity. We're also sorry to hear of your concerns regarding your credit limit and the difficulty you experienced when trying to obtain a settlement figure.

Credit limits are subject to ongoing review and may increase or decrease based on a range of factors. While we're unable to discuss the specific reasons for changes to an individual account via Trustpilot, our Customer Services team would be happy to review this with you in more detail.

We're also disappointed to hear that you had to request a settlement figure multiple times and felt unable to get the information you needed to close your account. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.

If you haven't already done so, please contact our Customer Services team with your account details so we can review your concerns fully and investigate what happened.

Antwort von Frasers Plus

30. Sept. 2026

Hi Joy, thank you for taking the time to leave a review. We're sorry to hear that your experience with our customer service has been so disappointing.

We understand how frustrating it can be when you feel you're unable to get the support or answers you need. Providing timely and helpful assistance is something we strive for, so it's concerning to hear that you've felt unsupported and that your interactions with us have not met your expectations.

We appreciate your feedback and would welcome the opportunity to understand more about what has gone wrong. If you're willing to contact our Customer Services team with details of your experience, we'll be happy to review your concerns and investigate further.

Antwort von Frasers Plus

30. Sept. 2026

Hi Stephen, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.

We'd like to clarify that when a payment is missed and an account falls into arrears, a late payment fee may be applied in line with the terms of the agreement. In these circumstances, purchases may also be automatically moved to a repayment plan that includes interest. This process is designed to help customers bring their account up to date and applies only when a payment has been missed.

We understand that receiving a fee and seeing changes made to your repayment plan can be frustrating, particularly if the payment was only made shortly after the due date. If you believe your account has not been handled correctly, please contact our Customer Services team so we can review the account and explain what has happened in more detail.

Antwort von Frasers Plus

30. Sept. 2026

Hi Tina, thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience and appreciate the impact that financial concerns can have.

We'd like to reassure customers that the interest rate, repayment terms, and key account information were provided during the transition process from Studio Pay and within the credit agreement before an account is opened. Customers are also able to settle their balance early at any time should they wish to do so.

We're sorry to hear that you feel the account was not suitable for your circumstances and that it has caused you stress. If you have concerns about how the account was explained when it was opened, or believe the product may not have been suitable for you, please contact our Customer Services team so that we can investigate your concerns fully.

Antwort von Frasers Plus

30. Sept. 2026

Hi Lincoln, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience and that our service has left you feeling this way.

Providing a high standard of customer service is important to us, so it's concerning to hear that we have not met your expectations. We take comments such as these seriously and use customer feedback to help identify areas where improvements are needed.

We would welcome the opportunity to understand more about what has led to your experience. Please contact our Customer Services team with your account details so we can review your concerns and investigate the matter further.

Antwort von Frasers Plus

30. Sept. 2026

Hi Matt, thank you for taking the time to share your feedback. We're pleased to hear that you were able to take advantage of the 10% discount on your e-bike purchase, but we're sorry to learn that your experience with our customer service has left you disappointed.

We understand how frustrating it can be when you're waiting for rewards points to be added to your account, particularly when you've allowed extra time beyond the expected period. We also appreciate your comments regarding our messaging service and chatbot. Waiting longer than expected for a response is not the experience we aim to provide, and we're sorry for the inconvenience this has caused.

If your reward points are still missing, please contact our Customer Services team and we'll be happy to investigate this for you. Your feedback regarding both our response times and chatbot experience is valuable and helps us identify areas where we can improve our service.