Furniture Village - Bristol Bewertungen 

Paula was amazing in the cribs store. Helped us find the brand of sofa we had seen online explained the cost etc and gave us a material chart so we could choose our colour. Offered a hot drink, then left us to talk amongst ourselves to make a decision. Once confirmed the one and colour she explained the after care which we were very happy to have. In all a great experience.

Having made a phone call to the Bristol store where I had originally placed the order, Natalie was the person that dealt with my question. She was both friendly and efficient, being quick to investigate the issue in relation to my order and equally as quick to sort out a solution.

If I could rate lower than a 1 star I would.

We spent £4000 on two sofas in September 2025. By May 2026 the seated cushions have failed and are very bumpy and in poor condition.

We filled the store guidance on maintenance and how to look after the cushions.
We emailed the store and were told to speak to customer service.
We emailed customer service and got no reply.
We went to the store and were told they couldn’t help, email customer service.
I emailed the store manager and two customer service emails.

Among the final three we got a response stating it was normal ware and we’d likely not been taking care of the cushions correctly.

We’ve basically been told it’s normal for a sofa cushion to be bumpy and uncomfortable after 8 months of use, keeping in mind it’s a £2000 sofa.

I will take this further but I would strongly recommend that anyone considering buying a sofa from furniture village re thinks and shops elsewhere.

My previous sofa was from DFS and the cushions lasted 6 years with very little ware.

I’ve added the following in response to your standard copy and paste reply you sent out to this review - the poor customer service (aftercare) and slopey shoulder response is what’s led to this negative review!

You were left to browse and have a good look around. Nobody pounced on you, the minute you entered the door.
Charlie was very informative, helpful and answered any questions. She kindly delivered the samples to our home, to help make our mind up.
We were very happy with service.

Good selection of very comfortable beds and very friendly staff

The whole process from initial viewing in store to the day of delivery was very good. The store staff were very helpful and knowledgeable. The delivery team were exceptional

Salesman was great very patient while we were choosing a new Mattress gave all the information we asked for exceptional customer service

We entered the store and were greeted by Charlie. We were free to roam around without being pressured. We left the store to look elsewhere but then returned. Charlie greeted us again, she was very knowledgeable and answered our questions. Our purchase was quick and easy. Fantastic service.

Attentive and knowledgeable, great team. Can’t wait for my sofa now

Excellent customer service and price. Delivery driver also excellent.

Easy buy. All queries answered. Good price

Not pressured into a purchase and not jumped on as soon as you walk into the store.

Sales person (James) gave us great advice.

We were planning on visiting multiple retailers for a new sofa but this was our first stop and we went no further.....made our purchase, very happy, says it all

The service was friendly, professional & efficient. All in all it was a very good shopping experience and in contrast to another big store nearby!

Great service, sales guy ( sorry forgot your name). Showed me what l ask for then ordered.

Their furniture are of lovely quality,staff were very helpful and the delivery and set up were 100 %.The drivers Anton and Dave were very respectable of my home.

Great selection of sofas at the Furniture Village, Cribbs Causeway Bristol.Paula the sales consultant was very friendly, courteous, knowledgeable and helpful with our order placement.
Highly recommended.

Got through very quickly and the agent was very efficient. I spoke to Naj who was very helpful

Good service, straightforward delivery process and two very helpful delivery guys!

Always helpful without pressure,.
Price was excellent without negotiation or haggle.
The choice of furniture, materials and colors have a wide range.
All in all had a experience and therefore thank you