Great service overall. The process was straightforward and moved smoothly. Good communication; I received detailed information about the surveys offered and how the report would be completed. The admi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fantastic report, so detailed and thorough, easy to follow and quick turnaround. This is my second time purchasing and this report is way better than a company I used first time round and would defini... Mehr ansehen
Unternehmen hat geantwortet
Dyllis from Gateway was amazing. Great communication, very prompt. We were kept informed throughout the process. We used her three times on different properties we were purchasing. If Dyllis had... Mehr ansehen
Unternehmen hat geantwortet
My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Kontaktinformationen
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, Vereinigtes Königreich
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4,7
Hervorragend
254 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to deal with
Easy to deal with
Booking was confirmed quickly and report received back in a short time , would definitely recommend
13. Februar 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
It wasn't made clear where to sigh…
It wasn't made clear where to sigh terms and conditions and frustrating to have to go through that procedure before I could have paper copy sent to me.
And then despite making it clear you had my address wrongly stated and promise to correct it, still sent to me addressed incorrectly . Luckily my postman had been alerted by myself this would probably happen !
20. Februar 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for your 3 star review Margaret, we do appreciate the feedback.
I understand the terms are a little small on the email body, unfortunately as these are generated via our system, it is the standard font size, however we are making moves to have this increased to a larger size. To add there is nothing to sign on the terms, it's a simple copy and paste of a statement that is required to have on file so we have some acknowledgment in place to provide you cover and also to satisfy the RICS.
On the note about the address being incorrect, I've just looked back at the instructing email we received from you on the 11th February and it appears you may have given the incorrect number to us. When after viewing the report on email and you notified us of this and we did change the door number on the covering letter so it would reach the correct house. I will however look in to this to establish why it wasn't corrected. If you wish for the report to be correct to read the right door number, please do get in touch and we can issue you with an amended report.
Kind Regards,
Gateway Surveyors - Private Clients
Great service and quick turnaround
Great service from the start. Survey was completed really quickly and the report was really good quality. The traffic light system really helped break everything down and make it easy to see what action was needed.
12. Februar 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Issue missed in property survey report
[In response to the vendor's reply #2]: Thank you for your reply. I respect your point of view as I hope you will respect mine: I believe that the issue was missed at the time of the inspection. I detected the issue directly with an accurate visual check and by touching the external surface (tiles) underneath the toilet, which was damp. In order to find out plumbing or electrical issues, even visible ones, my advice to other customers would be to hire a plumber and an electrician rather than a surveyor.
[In response to the vendor's reply]: Please note that the photograph your team attached didn't show the area where the leak was found i.e. underneath the toilet. The two photographs your team attached showed just
1) a generic picture of the bathroom (not the specific area affected by the leak) and
2) the area under the sink in the kitchen (not relevant, as the leak was in the bathroom).
------
Unfortunately, I didn't have a good experience with Gateway Surveyors. I reported an issue that appeared to have been missed in the property survey report, but I didn't receive any refund as they stated that the issue was not present at the time of the survey. Should I need to check a property again, I would rather hire a plumber and an electrician directly, and I would go to the property with them while they carry out their checks. The survey conducted in this instance was useless for the intended purpose.
21. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a review, we really do appreciate your time taken to do this.
We understand that you did make a formal complaint regarding the leak that came to light when you inspected the property.
We fully investigated your complaint and when replying provided you with a copy of the photograph that was taken at the time of the inspection. This photograph clearly shows that there was no evidence of a leak at the time.
We are therefore unable to take any responsibility for defects that are not present at the time and this is the reason we did not offer you a refund.
Thank you for your updated comments.
Following your original complaint and our reinvestigation of the highlighted matter, at the time of inspection the bathroom floor area around the toilet was tiled / covered with a lino type material. You state you noted a bit of damp ‘under’ the toilet. I would refer you to our terms of engagement that we sent out to you on 2nd Jan 2024 which you subsequently accepted. Section Four – Internal Condition – “We will check floor surfaces that we can see, but we cannot pull back or damage floor coverings.”
We are sorry you were unsatisfied with our report but strongly believe that our report accurately describes the situation at the time of our inspection.
Did really good job of highlighting areas of concern
Did really good job of highlighting problems in traffic light system and covered everything. You can contact them with any queries. Very impressed with service
18. Februar 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional and prompt service
Professional and prompt service, with a friendly attitude.
31. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Efficient and friendly
Efficient and friendly. However, I was a bit surprised that after paying out such a large sum, the report was sent to me by email. So had to use my ink and paper and then my printer broke down! I wonder how anyone who does not have a printer gets on, then the report would have to be sent through the post, the good old fashioned way. Otherwise, brilliant!
19. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very professional
17. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent Survey Report
The survey I had done by Dilys Elson was very detailed and comprehensive.
The report was easy to navigate and I would recommend her service through Gateway to anyone.
15. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Thorough report
Thorough report. Done in a good time frame. Helpful staff on the phone.
10. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional service
The appointment booking service was professional, the staff were Informative and friendly. On the day prior to the surveyor's appointment, I was given a time slot which was very helpful.
11. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent support from Gateway Surveyors
We had excellent help, support and service from Gateway Surveyors. Jeremy the local surveyor was excellent, being easy to talk to and provided us with a very thorough and easy to understand report, thanks you.
10. Jänner 2024
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us. I will make sure Jeremy sees sight of this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Detailed survey and super friendly
Detailed survey and super friendly. Would highly recommend.
21. Dezember 2023
Antwort von Gateway Surveyors - Private Clients
Thank you for the 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for using Gateway Surveyors - Private Clients
All round great service
Fast, reliable, professional and reasonably priced. Would recommend.
15. Dezember 2023
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Every thing with ease
14. Dezember 2023
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent
Excellent, efficient service - couldn't fault and would highly reccommend.
10. November 2023
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Antwort von Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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