Not Quite as Advertised and Promoted online and on Facebook
As a current travel agent with Gateway Travel in Indiana. I see a lot of posts on the Gateway Travel Facebook page and their website listing they provide in house, comprehensive travel agent training especially for new agents to the industry. Supposedly we have more than 40, current in-house, high quality training videos to help us learn to be comprehensive, quality travel agents and they offer all kinds of assistance to help is build long term relationships with our clients. Specifically, exclusive training that will help us be the best, well versed, professional booking agents for our clients.
But in 2-1/2 months with Gateway Travel. I cannot find any of these in house 40+ training videos, training materials or any of the advertised, promoted, exclusive training listed on Gateway Travels website or social media pages to help set us apart as Gateway Travel Agents. This is not what I signed up for and pay a monthly fee for.
I still have no idea what I am doing, how to find what clients ask me for or how to meet and exceed their expectations or save them money as their travel advisor compared to what they can book for themselves online.
I had no idea this would be so difficult, confusing and frustrating with Gateway Travel : (