A.J. attended my property to sort out a couple of plumbing issues. He was prompt, professional and cheery-mannered. I was really pleased that he assessed the situation carefully and double checked th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A.J came to replace a light fitting yesterday. He was great. Very professional and helpful. Came exactly when he said he would, quickly fixed the problem, tidied up after and also advised on some othe... Mehr ansehen
Unternehmen hat geantwortet
Ed Millar turned up on time, carried out the health check and reported back quickly. Everything as expected. Great service. The only comment I have relates to back-office admin. My check-up this year... Mehr ansehen
Unternehmen hat geantwortet
⭐⭐⭐⭐⭐ Would definitely recommend Aaron Casey. He came out to service my water cylinder and was absolutely lovely. Really friendly, helpful and just a genuinely nice guy. He explained everything as... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Kontaktinformationen
Squires Gate Lane, FY4 3RL, Blackpool, Vereinigtes Königreich
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Hervorragend
1436 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
One phone call to the Customer Services…
One phone call to the Customer Services to sag that we had no hot water. The engineer arrived that same afternoon. Excellent service and engineer.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Boiler service
Efficient, on time and polite and respectful.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Don't believe the warranty
Don't believe the warranty. As an installer their warranty is appalling. They claim to cover components for several years. You try getting them out. After approx 20 emails, would not honour warranty or even send someone out to have a look unless your pay £120. They do everything to wriggle out. This is not the way to get installer to use your products and sent income your way. I'm done with your sub standard after care. This isn't just a one off. Every time!!! Gleadhill/- please don't reply with excuses, you have more than a chance to do the the right thing for customer/ installer.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
We have tried to contact you to help resolve this issue.
Kind regards,
Gledhill
Genuine Customer Care
UPDATE
15th May 2026:
Following my initial experience, and the below review, I was contacted by Gledhill. Their concern was genuine, so I allowed them the opportunity to put things right. They did just that, and went beyond and above. I believe the initial failures we're not how Gledhill usually operate, that they have addressed the issue internally, and that their focus is indeed on customer satisfaction. Following such great support, and great customer experience, I'd now happily recommend their services to anyone that asked about them.
(Initial Review)
I recently queried a quotation with Gledhill re. a new storage heater, for someone in her nineties. The quote was as follows:
Product Cost (inc VAT)
Heater HSD150 £1071.20
Removal & Disposal £300.00
Fuse Socket £40.00
Install 2 Hours £290.00
Sundries £40.00
Total £1741.20
This breakdown wasn't on the quote, I had to request it. Upon doing so, she was offered a £100 reduction (as the quote stated discounts had been applied, though not evident) bringing the cost to £1641.20
I advised she wouldn't require the 'Removal & Disposal' as the existing heater was in good order (just wasn't a storage unit), and presumed it brought the price down to £1341.20
Guess what, it doesn't!! It's a fixed price, suggesting the breakdown is a mask for inflated profit.
Check your quotes to see what you are really getting. I'm getting a local electrician and saving the best part of £500 for her (Quoted heater is £900 online inc. VAT)
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
You will receive a call back from the team tomorrow to discuss.
Kind regards,
Gledhill
Brilliant Service
After having multiple issues with an vented cylinder and reaching my third replacement, I was extremely reluctant to have Gledhill Response handle the installation (as previous installs were done by a private plumber).
I really shouldn't have worried. Steve from Gledhill installed the new cylinder and took the time to explain exactly why the system had been making noise.
Excellent service—Steve is a real asset to the company, and I wish there were more competent professionals like him.
21. April 2025
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Gledhill boilermate engineers are…
Gledhill boilermate engineers are really knowledgeable about these appliances as they are quite complicated to understand they fixed our problem and would highly recommend their service much appreciated
regards John W Morris
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Company that cares
The engineer who visited checked my problem taps as they were old just replaced them also he did a small job in the bathroom nothing too much trouble he was excellent a very pleasant man great company 👍
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Feared the worst!
I was anticipating having to write a negative review of Gledhill after my cylinder sprung a leak. At under 3 years old it was well within the warranty period but both my installer and their retailer had gone out of business, so I was left with nowhere to turn other than Gledhill themselves.
I was led to believe by the plumbers merchant that bought the retailer out of administration that Gledhill would not honour the warranty and not even collect the old cylinder for inspection.
However, I bought a replacement cylinder in good faith and also because it was a simple swap. I contacted Gledhill and Vern was very helpful and quick to reply to my query, they organised the collection quickly and said they would respond once the cylinder was inspected.
I did have to chase it up past the timeframe they stated it would be resolved in, but was pleased to hear that they had accepted my warranty claim and although the refund amount was less than I had paid for the cylinder and its replacement, at least I managed to get a reasonable amount back to help with the costs.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent repair by Gledhill's Daniel Lee
I just had a call out from Daniel Lee for my water heater that had been out of action for several days. Daniel provided excellent service and explained fully what he thought the problem was and the potential risks given the age of the heater. He was polite, efficient and helpful. Please convey my thanks.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Great engineer visit
Ed Millar has been on site here at Bygate Court the last 2 days carrying out Health checks in Homeowners Apartments. Ed has been polite, professional and on time each day. He worked well navigating his way round accommodating the many requests! Thanks Ed, see you next year.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Recent, and lengthy dealings with Gledhill
Attention to customer satisfaction is paramount for Gledhill; can't criticise any component of my interactions with them.
Absolutely excellent.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good knowledgable and pleasant…
Good knowledgable and pleasant engineer who arrived on time at the beginning of the time slot given.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good communication
Good communication. Identified issue quickly and organised part and repair very quickly and efficiently.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I moved into a new apartment and found…
I moved into a new apartment and found the hot water cylinder wasn't working. It's quite a complicated system that a lot of heating engineers wouldn't know about . I was left Gledhill's number by the previous owner and the came and fixed it straight away. I have now joined their annual service and call out contract and it's excellent value.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Fixed the problem
Fixed the problem. Only issue was not knowing when the engineers would appear.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
The engineer was excellent in every way
The engineer was on time, helpful when I had a query about my hot water, and very clean and tidy and polite.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I rang up on a Sunday morning with an…
I rang up on a Sunday morning with an issue with my pulsa coil stainless, and they came out the next day and fixed it.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Turned up on time
Turned up on time, explained in full what they did and always prompt in coming out whenever needed for any reason
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Thank you Gledhill
The Gledhill engineer was courteous and respectful. His work was tidy and efficient. Communication with Gledhill was good and their programming of work included a text message to notify us of the expected arrival time.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Exemplary Service, Above and Beyond- BIG Thank You
Gledhill Response have always maintained, repaired & serviced my parent's Pulsacoil hot water cylinder and the plumbing & electrics under their Complete Care package. They have always been helpful, prompt and reliable, providing value for money. But as I'm now selling my parent's flat, Paul W in customer services has gone above and beyond in sending me a list of all the services & replacements over the past 5 years, even searching out the installation & service certificates. What a 'STAR' and so kind and friendly. Nothing was too much trouble. Exemplary Service for which I'm very grateful. A Big THANK YOU Paul
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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