After calling the store to check stock, Evan very kindly offered to put a tent and the extras by for us. Decided to head over before closing this evening to collect asap. Served by Evan and Kia t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... Mehr ansehen
Unternehmen hat geantwortet
I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... Mehr ansehen
Unternehmen hat geantwortet
Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Gloucester
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
98 - 108 Barton Street, GL1 4DZ, Gloucester, Vereinigtes Königreich
- 01452 229827
4,8
Hervorragend
2371 Bewertungen
Bittet Kunden um Bewertungen
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What a delight Kia on the checkout is.
What a delight Kia is. So chatty and even recognised I am Welsh and wrote 'Diolch yn Fawr' on the feedback request! Staff very helpful when I queried an optional adaptation. Cheaper that the same spec product on Amazon and I could fully inspect and confirm it would do the job.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Both Kia in the till and the chap who…
Both Kia in the till and the chap who helped with my enquiry for a gas regulator were super helpful
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Order wasn’t received for click and…
Order wasn’t received for click and collect. When ask for a refund after it arrive in the store was said I need to come to the store. This is not right as it didn’t arrive on time. Staff very unhelpful when I called. Still not received a refund
6. Juli 2026
Antwort von GO Outdoors - Gloucester
Thank you for taking the time to leave a review.
We are sorry to hear that your Click & Collect order did not arrive as expected and that you were then advised to visit the store to arrange a refund.
We understand how frustrating this must have been, particularly as the order was already delayed and you did not feel supported when you contacted the store for assistance. This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.
We have sent a email to the email address used on the order to provide further information.
Kind regards
Go Outdoors Customer Care Team
5 stars for Kia!
What a spectacular person Kia is! Her knowledge on the stock and its location in the shop were super helpful and then to be served by her at the till. She is a bubbly approachable person and I really enjoyed our interaction. The shop itself is clean and well stocked I found everything I needed
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Exceptional customer service
Exceptional customer service when we purchased 2 e-bikes in store, staff very knowledgable and helpful. Would highly recommend Go Outdoors Gloucester.
23. Juni 2026
Antwort von GO Outdoors - Gloucester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I recently visited the store to…
I recently visited the store to purchase some specific items for a walking and camping trip. George was very patient and helpful. He spent the time with me advising on each item so I was able to purchase the items I wanted. Thank you.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A great selection of gear and helpful…
A great selection of gear and helpful staff. Particularly Chad at Gloucester Go Outdoors.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
very helpful if you just asking…
very helpful if you just asking question also helpful choosing a bike or accesories for yoir bike
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Feedback on Chloe....
Chloe was incredibly helpful and friendly helping us source walking boots and she was very knowledgeable on alterbative options.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Freddie today who was very knowledgeable and patient helping us to choose a backpack.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Fishing department empty
The fishing department is very bare, maybe awaiting a delivery but the last 3-4 times we have been in it's the same. The stuff they did have on the pegs had no prices at all so no idea how much anything was. It doesn't seem to be manned by anyone with any knowledge of fishing now so it's not even an easy experience getting a price check or any advice on the products available.
The Swindon Go Outdoors is 100 times better than the Gloucester which is a shame as it's a bit of a trek to get there from where we live but at least they have stock.
On the plus side the lady who served us (Kia) was lovely and really tried to engage our son into a conversation about Spiderman.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent experience
Great customer service. Kia in Gloucester branch was extremely helpful. Now fully informed on how to get our DofE discount card & the benefits of applying for it. Thank you Kia :) Also lovely staff support in shoe department for walking shoes/boots.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Chad was so helpful and attentive ✨
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Chad for helping today
Went in today to get a paddle thanks to Chad I was able to save a few quid by sorting out my membership
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service by Chad today
Great service by Chad today. Patient and understanding, happy to explain everything in great detail.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We have recently bought a tent from…
We have recently bought a tent from this store and the team have been very helpful, the assistant manager helped us understand an inflatable tent as this is our first, and Chad helped us further at the till. Extremely knowledgeable, professional and patient. Thank you
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The process was very easy and…
The process was very easy and membership brought me exciting discount.
18. Juni 2026
Antwort von GO Outdoors - Gloucester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Walking boots and shoes expertise
Tom was fantastic helping with advice around walking boots and shoes and socks. Shared his personal experience and advice. So patient went out of his way to help on the hottest day of the year. Alex also lovely at the till. Couldn’t ask for better service. Gives these chaps a bonus!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Gloucester. Great service by Alex.
As always, GoOutdoors had everything that I needed. I was served by Alex, who was really helpful in finding all the right things within the shop, in a kind and professional manner.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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