Staff were helpful when I had a problem registering my new loyalty card. I was also happy with the speed of click and collect when the item I wanted wasn't in my local store.
Unternehmen hat geantwortet
Standort
Standort wechselnNewborough 84-85, YO11 1ET Scarborough, England, GB
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Das sagen Bewerter
Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been... Mehr ansehen
Unternehmen hat geantwortet
Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly, Great selection of camping equipment stock... Mehr ansehen
Unternehmen hat geantwortet
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Campingausrüster
- auch in
- Aktivbekleidungsgeschäft
- Fahrradgeschäft
- Kletterverein
- Laufsportgeschäft
- Reiterhof
Über GO Outdoors - Scarborough (Express)
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Newborough 84-85, YO11 1ET, Scarborough, England, Vereinigtes Königreich
4,6
Hervorragend
118 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von GO Outdoors - Scarborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Sam and Syrona were both very helpful…
Sam and Syrona were both very helpful and full of knowledge. Even though my experience of trying to log in to the website with usernames and passwords befuddled me, Sam scanned my membership card and it immediately came up with the details I’d already been entering on the website, and accepted me.
It ended very well with me making several purchases directed to by Syrona.
Thank you very much ladies. You made my trip to Scarborough worthwhile.
I’ll be back!
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Sam was very helpful and extremely…
Sam was very helpful and extremely patient in helping us purchase the most suitable items for us
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service, hard to beat!
I had the distinct pleasure of being looked after by a young gentleman named David earlier today. He was extremely helpful and attentive without my feeling as though I was being smothered. He is a credit to your organisation in my opinion.
4. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent staff Sam & Luke
Excellent staff everytime I go in, Sam & Luke were very helpful they made me feel so comfortable & at ease.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served today by Sam
Served today by Sam, who was very helpful and friendly, and made finding the right item easy.
Very happy with coat, which is lightweight but warm and waterproof.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great Scarborough staff and love my new coat!
The Scarborough staff were amazing the other day when I visited. Really bubbly, outgoing and extremely helpful! So chuffed to have been treated like a real person by staff that were knowledgeable and they helped me find exactly what I needed. Very pleased with my new coat.
10. Oktober 2025
Antwort von GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
knife
I went in to buy a knife and was told I could not buy one . I asked why are they I the shop then. And she called the next customer
Which i thought was rude
She had curly hair
By the way I am 61 years old.
The shop was at Scarborough
I will not go to shop again unless I get apologised to.
5. Oktober 2025
Antwort von GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I needed to replace a pair of Meindl…
I needed to replace a pair of Meindl walking shoes that had failed stitching and went to the Scarborough branch. Luke and the other staff were all very helpful and knowledgeable and I ended up with some Merrell Moab 3 GORE-TEX. Very happy with them so far.
Thanks.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful, knowledgeable staff
Sound advice helped me choose two very good products.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Old age strikes ,Go Outdoors to the rescue
So, I'm not much of an outdoors type person which means I don't visit shops like this often. Also, I'm not from Scarborough (I guess a lot of people aren't given that it's a holiday destination) and although I am a northern lass myself, the people of Yorkshire have been a delight during our stay just down the coast, David and Sam who served us excelling on that front. As an exercise on customer service they were brilliant. Helpful, knowledgeable, polite, personable ..... a big help when I was completely out of my comfort zone. I bought exactly what I needed at a good price thanks to enlisting in the Go Outdoors club. It's not the biggest or fanciest shop but that doesn't matter if you have good staff. Thank you both and thank you Go Outdoors.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service by David - v patient as I tried on a load of walking shoes and he gave great advice - thank you David!
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Could not have received better customer…
Could not have received better customer service. Helpful and attentive without the hard sell.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great experience
Lovely little store had what we was looking for so that was brilliant.
19. August 2025
Antwort von GO Outdoors - Scarborough (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Go outdoors experience
My experience at go outdoors was great the staff were polite and attentive and everything was easy to find.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
great customer service
great customer service - friendly and helpful
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Been in today to get a carrier for my…
Been in today to get a carrier for my little girl and just wanted to pop a comment on to say how great the ladies in the shop were. Thank you Syrona and Evie!
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Luke was professional
Luke was professional, knowledgeable and friendly. Thank you
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Scarborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Pleasant and friendly staff member who…
Pleasant and friendly staff member who helped us to apply for the go outdoors card. He was very patient and gave us information on how the card works.
20. August 2025
Antwort von GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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