We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Angelos was amazing. Made several checks for us on stock level, good product knowledge and reserved the products we wanted for collection and even remebered us 2 days later. Perfect service .. than... Mehr ansehen
Unternehmen hat geantwortet
Serena was incredibly supportive while helping me pack and offering a bag, making the process smooth and stress‑free. The whole Go Outdoors team showed genuine compassion and were consistently helpful... Mehr ansehen
Unternehmen hat geantwortet
Everything was available that I needed for my horses under one roof at great prices. The staff member Angelos at the till was friendly, polite & very helpful providing me with the information I asked... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Thurrock
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, Vereinigtes Königreich
- 01375 800413
4,6
Hervorragend
2193 Bewertungen
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Das haben sich andere Leute angesehen
Cannot fault the service received in…
Cannot fault the service received in store, but online operation was woeful. Wish I had read the poor reviews on trustpilot before placing an order. Item ordered did not arrive until 10 days after planned date, multiple emails to customer service ignored, after an 80 min phonecall I was informed the store had had my item for 5 days but would need another 7 days to prepare the bike. Terrible service, if you are looking to order online, dont bother, you have been warned, all the negative reviews can't be false.
11. August 2026
Terrible Staff
My experience at this store wasnt great. The customer service was appalling. Lots of the staff grouped together and seemingly neglected their duties and when I went to them for assistance they all ran away laughing. I hated it and wont be returning again. How unprofessional!
22. August 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Angelos was amazing
Angelos was amazing. Made several checks for us on stock level, good product knowledge and reserved the products we wanted for collection and even remebered us 2 days later. Perfect service .. thank you.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
New shop location in Thurrock
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual.
New shop is nicely laid out, usually well-stocked. Hoping they sort out some ventilation or air conditioning upstairs, it is stiffling hot, worse so during a heatwave.
All staff is helpful and friendly.
Shame this location is no longer an Evri Parcel Shop.
Special mention to Oscar who has been very knowledgeable in helping us buy all our camping gear during our numerous visits.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wonderful place
Wonderful place, shop is well organised. Great customer service from Lucy. Thank you :)
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
What made experience great
What made experience great : The shop staff to make my decision before buying. Excellent knowledge from Elliot!
7. August 2026
Antwort von GO Outdoors - Thurrock
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Serena was incredibly supportive while…
Serena was incredibly supportive while helping me pack and offering a bag, making the process smooth and stress‑free. The whole Go Outdoors team showed genuine compassion and were consistently helpful throughout my visit. A must visit modern and a bigger store now compared with previous store.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Good product and delivery
Good product and delivery. When in store looking at products staff helpful and friendly. Delivery updates very good.
3. August 2026
Antwort von GO Outdoors - Thurrock
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
We had great service from Poppy
We had great service from Poppy! She was able to advise us on lots of purchases and took time with us to ensure that everything was perfect for us.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Lucy made our trip to go outdoors…
Lucy made our trip to go outdoors today. Service with a smile really does go a long way and she was more than happy to help!
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff!
Staff were very helpful in-store. If something wasn't available on the shelf, they were available to go and get it from the back!
Also very clear and open about any possible deals/offers that they currently had on (thank you Kelly).
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Inexperienced staff and procedures.
Before purchasing on line we visited Go Outdoors new store in Thurrock Essex.
The store it self seemed very nice and well stocked.
However, once we needed some help from the staff, they either told us to find someone downstairs as they did not work in that department… When the staff member arrived upstairs she really did not know much about the products.. ( she was very polite though )
Then as we only had a small car we tried to organise a delivery at the cashiers only to be told they can’t and I must order the product on line.
24. Juli 2026
Antwort von GO Outdoors - Thurrock
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Everything was available that I needed…
Everything was available that I needed for my horses under one roof at great prices. The staff member Angelos at the till was friendly, polite & very helpful providing me with the information I asked for.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service and Angelos was very…
Excellent service and Angelos was very helpful on helping us with great deals and bundles in store!
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Thurrock
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Not enough communication regarding…
Not enough communication regarding collections and nobody answers the phone. Ever!
19. Juli 2026
Antwort von GO Outdoors - Thurrock
I am sorry to hear that you were disappointed with the communication surrounding your collection order and that you were unable to get through to the store when you tried to call. I appreciate how frustrating it can be when you're waiting for an update and cannot easily contact the store for information.
This is not the level of service Go Outdoors aim to provide, and your feedback regarding both our collection notifications and store telephone availability has been noted and will be shared with the relevant team for review.
Thank you for bringing this to our attention.
Kind regards
Go Outdoors Customer Care Team
Great store and super friendly staff
Great store and super friendly staff. A massive thanks to Kelly who helped me out!
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful counter staff at Thurrock…
Very helpful counter staff at Thurrock Lakeside store when collecting my order.
8. Juli 2026
Antwort von GO Outdoors - Thurrock
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I ordered and paid for two pairs of…
I ordered and paid for two pairs of Quadra Classic Shoes for pick up in store.
When I got to the store there was only one pair and I've still not got my refund for the second pair.
This is the second time that I've ordered two pairs of shoes and only had one picked.
If there's some sort of restriction on how many pairs you can buy online at any one time there was no indication as I was able to order two pairs and pay for them
I expect to receive my refund of £29.97 in the very near future given the delay between paying and collecting and now
13. Juli 2026
Antwort von GO Outdoors - Thurrock
We re sorry to hear that you only received one pair of shoes from your recent Click and Collect express order.
From looking into this we can see that the selected collection location only had one pair of the shoes in stock and available for same-day collection. This is why the second pair were cancelled. Please accept my apologies for this.
A refund for the second pair of shoes has been issued and we kindly advise you to allow 3-5 working days for this to show in your account.
Kind regards,
GO Outdoors Customer Care Team
Air tents come with the cheap £8 pump
Air tents come with the cheap £8 pump. Not the one needed to inflate with psi reading.
Staff at Thurrock store need so much training it's unbelievable.
12. Juli 2026
Antwort von GO Outdoors - Thurrock
Your review is important to us and we would like to thank you for leaving this.
We are sorry to understand that the pump received with your tent was not the one you expected with the PSI reading. It is equally upsetting to know that you are unhappy with the service received at our Thurrock store.
To allow us to investigate this further, we have reached out to you via the email address presented on your order. Please respond to our email at your earliest convenience.
Kind regards
Go Outdoors Customer Care Team
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