Excellent delivery, fast and helpful driver and as it was pouring with rain it was great to have the boards well wrapped in polythene.
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Das sagen Bewerter
Great product, can in a reasonable time frame from order. Driver was exceptionally friendly and couldn't be more helpful. Only feedback would be delivery window was all day, would be good to have a sh... Mehr ansehen
Unternehmen hat geantwortet
Honest review here. There's a few things that went wrong in the process - delivery date missed by a day (not the worst thing) - initial delivery was missing items - some battens were damaged... Mehr ansehen
Unternehmen hat geantwortet
Very good materials, no much damage when delivered. But the contact number online isn't working, email through the online "email button" isn't working. Basically can't get updates after purcha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
After gaining over two decades of experience in property development and refurbishment both in the UK and abroad, we have frequently encountered challenges in sourcing and ensuring timely delivery of necessary products. In light of this, we have taken it upon ourselves to address this issue. By leveraging our ability to purchase in larger quantities and utilizing the broad selling reach of the internet, we now offer a straightforward solution for consumers seeking to purchase top-quality Timber products at competitive prices.
Kontaktinformationen
2, Warrenwood Industrial Estate, SG14 3NU, Hertford, Vereinigtes Königreich
- 01438 594600
- sales@halcyontimber.co.uk
- www.halcyontimber.co.uk
4,6
Hervorragend
365 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Knowledgeable helpful staff
Good price, good quality, helpful staff, quick delivery and the delivery driver couldn't have been more helpful. Excellent.
26. Mai 2026
Antwort von Halcyon Timber
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear you were pleased with the quality of the timber, our competitive prices, and the service you received from both our team and our delivery driver. We always aim to provide knowledgeable advice and a smooth delivery experience, so it's great to know we delivered on all fronts.
We really appreciate your support and look forward to supplying you again in the future.
The Halcyon Timber Team
Great customer service.
24. Mai 2026
Antwort von Halcyon Timber
Thank you for your wonderful review.
We’re really pleased to hear you were happy with our customer service, and we truly appreciate you taking the time to leave feedback. Your support means a great deal to us.
We look forward to supplying you again in the future.
Best wishes,
The Halcyon Timber Team
I did order two MOT stone tons bag then…
I did order two MOT stone tons bag then full refund to me & not know why & no explain did bad business??
Thanku
Jason lewin
24. Mai 2026
Antwort von Halcyon Timber
Hi Jason,
Thank you for taking time to leave us a review.
We’re very sorry for the confusion and any frustration caused. Unfortunately, we were unable to fulfil your order for the MOT Type 1 bulk bags due to stock availability issues at the time, which is why the order was cancelled and a full refund was issued.
There was no intention to inconvenience you, and we apologise that this was not communicated more clearly at the time.
Kind regards,
The Halcyon Timber Team
Antwort von Halcyon Timber
Thank you for your great review.
We’re really pleased to hear you were happy with the service and that your order was delivered on time. Your 5* rating is greatly appreciated and means a lot to us.
We look forward to supplying you again in the future.
Best wishes,
The Halcyon Timber Team
Antwort von Halcyon Timber
Thank you for your wonderful review.
We’re so pleased to hear you found ordering easy and were happy with our great prices and delivery service. Your feedback means a great deal to us, and we truly appreciate your support.
We look forward to supplying you again in the future.
Best wishes,
The Halcyon Timber Team
Fantastic communications
Fantastic communications. Really fast delivery and excellent price. I would not hesitate to recommend this company and will definitely be using them again.
18. Mai 2026
Antwort von Halcyon Timber
Thank you for your wonderful review.
We’re so pleased to hear you were happy with our communication, pricing, and fast delivery service. Your recommendation means a great deal to us, and we truly appreciate your support.
We look forward to supplying you again in the future.
Best wishes,
The Halcyon Timber Team
easy ordering
easy ordering, helpful when needed to amend order, quick delivery, and friendly helpful delivery driver
14. Mai 2026
Antwort von Halcyon Timber
Thank you for your fantastic review.
We’re delighted to hear you found the ordering process easy and that our team was able to help quickly with your amendment. It’s also great to know the delivery arrived promptly and that our driver left a positive impression.
We really appreciate your support and look forward to serving you again in the future.
Best wishes,
The Halcyon Timber Team
Good quality & delivery on time
14. Mai 2026
Antwort von Halcyon Timber
Thank you for your review.
We’re pleased to hear you were happy with the quality of the products and that your delivery arrived on time. We really appreciate your support and hope to assist you again in the future.
Best wishes,
The Halcyon Timber Team
The guys at Halcyon couldn't have been…
The guys at Halcyon couldn't have been more helpful and reliable. Highly recommended.
8. Mai 2026
Antwort von Halcyon Timber
Thanks for the great feedback. We’re really pleased to hear the team were helpful and reliable throughout your experience.
We truly appreciate your recommendation and your support of Halcyon Timber.
– The Halcyon Timber Team
Sorted out very easily a small issue…
Sorted out very easily a small issue with one product!
What's up messages very easy to communicate!
11. Mai 2026
Antwort von Halcyon Timber
Thanks for your feedback. We’re glad to hear the issue with your order was sorted quickly and that communication via WhatsApp made everything easy and convenient for you.
We appreciate you taking the time to leave a review and your support of Halcyon Timber.
– The Halcyon Timber Team
Very profesional service
Very profesional service, good price compare to other company and happy for delivery service, on time as supposed to be. I really recommend Halcyon Timber.
8. Mai 2026
Antwort von Halcyon Timber
Thanks for your kind review. We’re really pleased to hear you were happy with the service, pricing, and delivery, and that everything arrived on time as expected.
We really appreciate your recommendation and your support of Halcyon Timber.
– The Halcyon Timber Team
Excellent service
Amazing prices, quality products, timed deliver and moreover excellent customer service
7. Mai 2026
Antwort von Halcyon Timber
Thanks for the great feedback. We’re really pleased to hear you were happy with the pricing, product quality, delivery timing, and customer service.
We really appreciate you taking the time to leave a review and your support means a lot to the team.
– The Halcyon Timber Team
Super Quick Delivery
We needed some 4x2 timbers in a very short space of time. Everywhere I looked had long lead times. Halcyon Timber delivered very quickly without fuss. The process was easy and hassle free.
Thank you very much and definitely recommend their services.
9. Mai 2026
Antwort von Halcyon Timber
Thanks for the great review. We’re really pleased to hear we could help get everything sorted quickly and that the delivery went smoothly, especially on a tight timescale.
It’s great to know the process felt easy and hassle-free, and we really appreciate your recommendation.
– The Halcyon Timber Team
You cancelled my order
7. Mai 2026
Antwort von Halcyon Timber
We’re sorry to hear you were disappointed. Unfortunately, on occasion we may need to cancel orders due to stock availability, delivery limitations, or order issues, but we always aim to communicate this as quickly as possible.
We appreciate your feedback and apologise for any inconvenience caused.
– The Halcyon Timber Team
Helped a lot with all aspects of order
Helped a lot with all aspects of order. Would use again.
7. Mai 2026
Antwort von Halcyon Timber
Thanks for the great feedback. We’re really pleased to hear we could help throughout the ordering process and that you were happy with the service provided.
We appreciate your support and look forward to helping you again in the future.
– The Halcyon Timber Team
Sales guy was helpful and the driver great too.
Sales guy was helpful and called when they couldn't fulfill the whole order. He worked it out! The delivery took a week and I had short notice after having to chase but the driver was the great. He carried the timber from 40m up the road and didn't complain.
5. Mai 2026
Antwort von Halcyon Timber
Thanks for the detailed feedback. We’re really pleased to hear our sales team were able to help resolve the order issue and that the driver provided such great service on delivery as well.
We appreciate your patience regarding the delivery timing and short notice, and we’ll certainly take that feedback on board to improve communication moving forward.
Thanks again for choosing Halcyon Timber and for taking the time to leave a review.
– The Halcyon Timber Team
Good but don’t tell you when delivery arrives
Good, fast delivery and efficient however putting as three stars as I didn’t even get told when the delivery was coming. It came at a really inconvenient time with no pre warning.
30. April 2026
Antwort von Halcyon Timber
Thanks for your feedback, and I’m sorry to hear the delivery arrived at an inconvenient time for you.
We do send a delivery information email out with every order, however occasionally these can end up in junk or spam folders depending on your email provider, so apologies if this was missed on this occasion.
We’re pleased to hear you were otherwise happy with the service and delivery, and we appreciate you taking the time to leave feedback.
– The Halcyon Timber Team
Hi Russo
Hi
Normally happy with your products but a couple of packs of battens are very warped that bad I can't use them what so ever
Plus the delivery driver who ever it was just threw the on the ground I think he maybe tipped them of or something
I don't like to complain I just normally use the company anymore
29. April 2026
Antwort von Halcyon Timber
Thanks for your feedback, and I’m sorry to hear you were disappointed with some of the battens and the delivery on this occasion.
As timber is a natural product, some slight warping and imperfections can sometimes occur. However, if the battens are excessively warped and genuinely unusable, please feel free to send a few photos over to us and we can look into this properly for you.
We’re also sorry to hear about your concerns regarding the delivery handling. We move large volumes of timber every week and while we always do our best to ensure everything arrives in good condition, issues can occasionally happen. That said, your comments will be passed on internally as this is not the standard we aim for.
We appreciate your continued custom and hope we can resolve this for you.
– The Halcyon Timber Team
I ordered 18 fences posts and gravel…
I ordered 18 fences posts and gravel board.
It beats all competitors the quality and the quick delivery was spot one. Glad I chose them.
27. April 2026
Antwort von Halcyon Timber
Really pleased to hear you were happy with the quality and quick delivery, and that we stood out against the competition. Thanks for choosing us and for taking the time to leave such great feedback.
– The Halcyon Timber Team
Such a great company
I am so impressed with the service at Halcyon, I had next day delivery of my order which was quite large. I had a couple of damaged pieces of wood, when I called the company they sorted it straight away, no qualms. Both the products and service are are top quality. I will definitely use again. Thank You
23. April 2026
Antwort von Halcyon Timber
Really pleased to hear you were impressed with the service and that everything was sorted quickly when you got in touch. Thanks for the great feedback, it means a lot to the team and we look forward to helping you again in the future.
– The Halcyon Timber Team
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