Hamleys Bewertungen 

Ordered a Lego Bonsai set via Amazon supplied by Hamleys. A few days into waiting for the order to arrive I noticed that it was missing from my orders. They had cancelled the order, with no explanation, and only refunded me half of the money. Currently waiting for Amazon to rectify the issue. Avoid these thieving scam artists.

AVOID THE ONLINE STORE
I ordered a specific Star Wars product (x 4) from the website, Hamleys sent an order confirmation showing the correct product picture with the wrong description - but they didn't even send the product listed on the order confirmation! Instead, they sent four random products from the same product line (3 of the items were identical). I called customer services - the rep was friendly and promised to send me an email form so I could get a refund & a return label - nothing has been sent. Beyond useless. I will never use them again.

On 1st December I ordered 2 Hamleys Teddies, so in plenty of time for Christmas and had no reason to think they wouldn’t arrive as had purchased from them in the past. Once I got past the first 7 days I started to phone the customer help line. As previous reviews state staff very pleasant, but due to the position they are in and the fact they have no answer to non-delivery they are left having to fob you off with promises of responses within 24 hours and delivery in time for Christmas. Needless to say the order has never arrived and the promised responses never received. Due to this I have had to instigate claim proceedings. Is this all down to the delivery company Evri as suggested or Hamleys. As my contract was with Hamleys they are ultimately responsible. Would not use again or recommend.

We ordered Christmas presents from Hamley's thinking they are a heritage/luxury brand for toys and still have not received the items in the run-up to Christmas. They use Evri, (Hermes) which are a highly unreliable delivery service. I assumed they would use a more respected courier system. Definitely stick to other toy shops for online delivery. I am concerned I will need to do a last-minute toy dash for my 4-year-old so that he does not wake up disappointed by Santa.

You don't pay your staff the proper wage ,my daughter is working there and at 20years old £54 a day is taking the pee
,

What is the point of being a billionair and buying a toy shop if you clearly dont love toys. Hamleys actualy made my kids cry out of dissapointment. Worst christmas experience we have ever had as a family . Just so sad.

Oh how I wish I had checked these reviews before ordering online. Wrongly assumed the Hamleys reputation would mean a great customer experience and reliable service - I was so wrong. Placed order 5 December 2022. Still not received at time of writing. Emailed customer services several days ago - no response so resorted to ringing the helpline where nice people lie through their teeth, tell you to 'give it another 24 hours' and promise to ring you back - they don't. Ever. So, on my third call to the helpline, have now requested a refund. So much for the toy promised to a little girl for Christmas. So much for ordering in good time to receive it. So much for Hamleys reputation. I will never shop with them again either online or in person. Now holding my breath to receive the refund - thank goodness it was not a large amount of money. I feel sorry for people who have ordered a lot of toys and are in the same boat as me. Never again. Avoid this retailer.

Visited the Hamleys store at Westfield White City today to buy one specific item. Had a look around, couldn't find it so asked a member of staff, describing the exact name of the toy and what it was. The response was a shrug of the shoulders followed by "I don't know" and no effort to give any further assistance whatsoever. I asked a second member of staff who said they were new and I'd have to ask someone else! I managed to find what I wanted in the end and took it to the till where I was served by a rather surly individual who came across as though they'd rather not be there. Miserable shop, none of the atmosphere and buzz that we've come to expect from Hamleys. No exciting demos of the latest toys on the shop floor. Not a good place to take kids. What happened, Hamleys??

Are they a genuine firm, or scammers. Bought an item online 2 weeks later nothing. Don’t answer emails.

Bought presents that my boy chose on hamleys.com for his bday. Paid for next day delivery, to arrive on the monday before his bday on friday. Despite repeated calls and email enquiries the items never arrived. emphasised it was his bday with two days notice, didn't care but said they would arrive in time. didn't arrive in time. Called on the day of his bday, today, turns out they haven't even been shipped yet. asked if they could courier the items across london, didn't care, wouldn't help. offered £25 compensation (probably the cost of the courier to just go downstairs, pack the items and courier them). I'll give that money to my son shall I, instead of the toys he was expecting? Absolutely despicable. I will never, ever buy from them again, nor should anyone else.

Worse than bad. Ordered two items online, paid for next day delivery and I’m still waiting. I’ve called them twice, first time I gave them the benefit of the doubt to sort it out. The second time the guy just lied to me, blamed postal strikes despite them not using a striking company. They couldn’t trace the order, I suspect because it hasn’t even been dispatched. When I asked to cancel they said they can’t. I asked for the delivery money back, he said I have to wait until it’s been delivered and call them again. Now I’m trying to claim the money back through my bank. I don’t believe the items will arrived and I don’t want to keep calling them and being completely lied to. Avoid at all costs! Absolutely disgusting from a massive company.

We bought a toy from the Hamley's store in Regent St and when we got home found it to be faulty. I contacted customer service via email and received a response straight away. New toy replaced straight away by really helpful customer service. Outstanding service and will most definitely be making purchases from Hamley's again! Thank you.

Deliberately up-prizing LEGO shop floor prizes and then discussing price matches vs. their own online shop.

I noticed that even amongst their own stores they price differently. Let alone the fact that they already way more expensive than any other high street shop and going way beyond RRPs.

In short, a total rip-off master and not sure why every anyone would want to buy from them.

Latest highlight is this LEGO article which magically increased to GBP 8 after being for months GBP 6 and in between as low as GBP 4 (lego-hamleys-exclusive-royal-guard-minifigure-5005233). And LEGO was selling the same figure as a 3 for 6 last year!

I ordered a present online, Hamleys accepted my order and took my payment. A few days later Hamleys emailed to say they had “cancelled” my order. Now I don’t have a present I really need and Hamleys still has my money.

Not much of a review of Hamley's but a message of thanks to Shah who was working the door outside Hamley’s when I was knocked off my bike on Regent Street by a pedestrian. Whilst the pain wasn’t enjoyable I lost a valuable item down the drain outside of the store. Shah and a couple of members of the public helped me back to my feet and ingeniously fashioned a retrieval device out of an umbrella and lot of sellotape. It was an unbelievable show of kindness, creativity and determination and he is a credit to Hamley’s. Thank you Shah and have a lovely festive season. Steve

My online experience was very poor! Ordered a few items, payment taken, then a few days later they sent me an email saying the items were not in stock so we’re cancelled!

I know this happens sometimes but I’ve rarely faced this, usually on very small time websites. Retail companies this large should really get with the times ! The backend systems should be sophisticated enough to maintain accurate inventory.

I will not be ordering online again!
Agree with the other reviews re pricing of a lot of their items, you can usually get stuff cheaper elsewhere!

Went to Hamleys with my wife & 2 grandchildren. Wish I had read the reviews, I spent £61 and feel Pretty stupid for allowing myself to be conned in to buying 2 very cheap toys. One item at £37, Magic Marvin's tricks, the coin devices in the kit did not work as expected, I would have thought £10 max for this item, you will be very disappointed.
The other item a Zorbi flying saucer at £24, a cheap plastic device with 3 rows of leds, 2 rows which don't work, the salesman demonstrated this device as a specially operated sensor driven object, you can attach any small object to it and have it flying independently without batteries, (it really doesn't do this).When I asked is it rechargeable he said it operated on a special cable, which turned out to be a very very thin piece of flimsy cotton. I've since read lots of reviews about the Zorbi and see that many many people have been duped as well. Please please do not buy the Zorbi and please don't pay £37 for magic Marvin's trick box. I think Hamleys are relying on people like me being too embarrassed to return the item as not fit for purpose. If I save one person from hot buying at Hamleys, that will do for me.

Very poor and disappointing.
Ordered a Lego item in a deal. Order never arrived, lost in transit. Was not notified or advised so had to chase up. Order refunded ok, but requested a gift voucher for the difference between current price and ordered price to get it again. They point blank rudely refused. No apologies. Not great treatment of a customer, but typical of Hamleys these days. Buyer beware.

I've never been so shocked and disappointed. I visited the lakeside store today 21st November. No one was doing any demonstration of any games...no entertainment at the front.. no one asked of I needed help. The store was a mess with a load of boxes in the main window. I would go as far as saying the least christmasy store in lakeside. I left and went straight to the entertainer where I will now be shopping. Shame on you!!! I used to be happy to pay a premium to shop with you for the whole experience...could now be shopping at the pound shop...it felt the same...what experience....

Absolutely horrendous. Do not use this company. I repeat do not use sent me broken toys then makes you do all the work.