Hayes & Jarvis Bewertungen 

2 624
TrustScore 5 von 5

5,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I always feel that booking my holiday with Hayes and Jarvis is a stress free experience, all your staff are happy to help and advise. Which is great. Myself and my husband are vegan so we want to kno... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent range of holiday options for tailored experiences, hotels, travel dates and flights. Fantastic support from our consultant who listened carefully to what we wanted, provided a very clear ra... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Hayes and Jarvis arranged a tour to Japan in 2025, which went smoothly baring a few unforeseen hiccups along the way. We are planning to visit Japan again in 2017, and we are using Chris Cook the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

In these days of being able to book and plan things online oneself, it seems odd to use an agency. But Hayes & Jarvis took all the stress and effort out of it and they can add benefits and travel aids... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reiseveranstalter
  2. Reiseanbieter

Vom Unternehmen geschrieben

With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk

Why Choose Us?

Vom Unternehmen geschrieben

We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
We’re in the know
We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
We’re devotees of travel
Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
We’re award winners
We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
We are responsible
We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
We’re here to help you
You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
We offer fully supported travel
You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.

Kontaktinformationen

5,0

Hervorragend

TrustScore 5 von 5

2624 Bewertungen

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5,0

Alle Bewertungen

(2 624)

182 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Hayes and Jarvis are brilliant.

Hayes and Jarvis are brilliant.At every stage of the trip from planning to the experience was excellent. The guides were so knowledgeable .The hotels were spectacular and everything was so well organised.

13. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Gillian,

Thank you so much for your brilliant review!

We are absolutely thrilled to hear that we were able to deliver an excellent experience at every stage of your trip. We look forward to helping you plan your next superb adventure!

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

Amazing holiday

Amazing holiday

21. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Peter,

Thank you so much for your review! We're thrilled to know that you had an amazing holiday with us. We appreciate you sharing your experience and would be delighted to assist you with any future special holidays you plan!

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

Excellent travel company

Excellent travel company. They listened carefully to what we wanted in our trip to Canada and they didnt disappoint. Whilst we were in Canada, we got caught up in Air Canada’s strike. Our local representative did an amazing job in letting us know there was a problem early in the morning and what our options were in getting a flight home. They managed to find alternative flights and got us home. Disappointed that our holiday was cut short but at least we didnt get stuck for days trying to find flights home. My only issue with the company is that it is impossible to speak directly to managers when issues arise. Everything has to be directed through the local rep. Managers are very shy and seem to be afraid to talk to the customers directly preferring to hide behind their representatives making communication very difficult, particularly when there are big time differences due to the local reps location.

2. Mai 2025
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Antwort von Hayes & Jarvis

Dear John,

Thank you for your 5-star review and the detailed feedback on your holiday to Canada with Hayes & Jarvis. It is truly wonderful to know that you consider us to be an excellent travel company, and that your Trip Coordinator expertly provided alternatives when challenges arose.

I am genuinely sorry to hear about your difficulty in trying to get in touch with a manager. Your input on this matter is extremely valuable, and we will certainly use it to support our ongoing commitment to continuous improvement.

I would appreciate the opportunity to speak with you directly to gain a clearer understanding of your overall experience. Please feel free to reach out to me at matthew.doidge@hayesandjarvis.co.uk to discuss this further.

Best regards,
Matthew Doidge
Travel Consulting Manager

Bewertet mit 5 von 5 Sternen

Great Service…

This is the second time we have booked a long haul six week break with Hayes and Jarvis through Andy Finlay. Andy has always been most helpful and conscientious responding to e-mails quickly and efficiently. He is without a doubt a credit to Hayes and Jarvis. Thanks you Andy for all your help

19. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Gloria,

Thank you so much for your wonderful review. I always love working with you and catching up between trips! Looking forward to hearing about this next adventure.

Warm regards,
Andy F
Travel Consultant

Bewertet mit 5 von 5 Sternen

Exceptional Service

Excellent service. The itinerary created for our upcoming trip to the USA was so comprehensive. Bethany was so friendly, knowledgable and helpful, evey little detail considered. Excited!!

15. November 2025
Bewertet mit 5 von 5 Sternen

Fantastic tour around Australia


I had a fantastic six week tour around Australia, tailored to my specific interests by an experienced expert in the region, and I enjoyed great support during the tour itself to help deal with a couple of minor issues which arose during my trip.

2. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A friendly expert to answer all your questions and offer a tailor made itinerary.

Carys joined us in a video call, initially for an hours discussion of our desire to visit Sri Lanka for the first time (at 70).

She sought details of our preferred holiday style then put together a two week tour, with a great variety of sightseeing, with enough time at each stop to avoid “living out of a suitcase”. This was all tailored to our budget and done with just three months leeway, in high season.

She was very knowledgeable and quickly built up a friendly rapport.

10. November 2025
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Antwort von Hayes & Jarvis

Dear N,

Thank you very much for your wonderful review! We are absolutely delighted to hear that Carys was so instrumental in planning your special trip to Sri Lanka.

We are also thrilled she ensured a great variety of sightseeing with enough time at each stop to avoid the feeling of 'living out of a suitcase,' all while expertly tailoring it to your needs.

We look forward to hearing about your fantastic adventure!

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

Hayes and Jarvis are a great firm to support you with personalised planning and support

Hayes and Jarvis were a fantastic company to support us from the consideration and planning stage for a special holiday through to supporting us in the detailed itinerary to ensure we had so many enjoyable moments to support our celebrations. They made sure that support was always available whilst we were away. I would definitely use Hayes and Jarvis again for any special holiday

13. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Vicky,

Thank you very much for your wonderful review! We're thrilled that your experience was great every step of the way. Providing reliable support while you enjoy your special Holiday is a top priority for us, and we are glad that element of the service was always available.

We appreciate you sharing your experience and would be delighted to assist you with any future special holidays you plan!

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

Fantastic experience all around

Having used Hayes and Jarvis’ fantastic services a few times, I am always confident that they will be on hand to give us the best trip booking experience possible. Our most recent trip was booked by Beth C, who was so incredibly friendly and helpful when making our booking. I would highly recommend booking through H&J for any future trips you are planning.

4. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear J,

Thank you for your wonderful review! We're incredibly pleased that you continue to rely on us for the highest quality and best possible holiday booking experience.

It is lovely to hear that your most recent booking, handled by Beth, was such a pleasure and that you found her to be incredibly friendly and helpful.

We truly appreciate you trusting us with your travel plans and for highly recommending H&J for future trips! We look forward to assisting you again soon.

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

Excellent customer service

From the initial enquiry online everyone I dealt with was excellent. Professional, polite and very quick to respond.
Carys was amazing, really lovely to speak to and after a half an hour call to understand what I was looking for she put together a fabulous itinerary. Changes weren't a problem and she sent through revisions in minutes
Highly recommend Hayes and Jarvis

30. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Janna,

Thank you for taking the time to share your excellent feedback! We are absolutely delighted to hear that everyone you dealt with, right from the start, was professional, polite, and quick to respond.

It's wonderful to hear that after just a brief call to understand your needs, Carys was able to put together a fantastic itinerary. We appreciate you sharing your experience and look forward to helping you plan your next trip.

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

A first class service.

This was the first time we had used the services of Hayes and Jarvis and the whole trip proved to be first class. The service provided by Thidara Udomritkul here in the UK and Cuilin Groenendyk in Johannesburg was sublime, they were both brilliant and lovely people to deal with over the phone and also on FaceTime.

30. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Philip

Thank you for your fantastic review!

We are absolutely thrilled to hear that your very first trip using our services proved to be first class from start to finish.

It's wonderful to know that the service provided by both your Travel Consultant and your Trip Coordinator was sublime. We are so proud that you found both of them to be brilliant and lovely people to deal with.

We appreciate you sharing your positive experience! We look forward to planning your next unforgettable journey.

Warm regards,
Francisco U
Guest Relations Specialist

Bewertet mit 5 von 5 Sternen

Listened to what we wanted

We decided to do a bucket list trip to Peru next year. We chose H&J because of the operators we looked at, Bethany was the one who most closely listened to what we wanted and matched her recommendations accordingly. We then had a long Zoom meeting with Bethany to finalise all the details. She was friendly, helpful and professional throughout. We now have a super holiday to look forward to, and I have nothing but positives to say about the booking experience.

24. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Hayes & Jarvis

Dear Mark,

Thank you very much for your wonderful review!

We are absolutely thrilled that you chose us for your bucket list trip to Peru next year. It is wonderful to know that Beth closely listened to your wishes and tailored her recommendations accordingly.

We are delighted that you have such a fantastic holiday to look forward to, and we truly appreciate you having nothing but positives to say about your experience!

Warm regards,
Francisco U
Guest Relations Specialist

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