Hays Travel - Castleford Bewertungen 

1 224
TrustScore 5 von 5

4,9

Unit 20, Carlton Lane Shopping Centre, WF10 1AD Castleford, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Booked a holiday for 2027 from start to finish Ruby Mountain was fantastic really helpful suggested some trips we should try and was very patient with our many questions will definitely be back to boo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

What a lovely young lady claire was extremely helpful found the perfect holiday within price range nothing was too much trouble the rest of the staff in branch were lovely even got a cup of tea thank... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great friendly service as always. Staff in the Castleford store are always lovely. Very efficient and a pleasure to deal with. We wouldn't go anywhere else.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone. David Williams.

Unternehmen hat geantwortet


Unternehmensdetails

  1. Reisebüro
  2. Kreuzfahrtgesellschaft
  3. Kreuzfahrt-Reisebüro
  4. Anbieter von Kulturreisen
  5. Geldwechselservice
  6. Reise-Aggregator

Vom Unternehmen geschrieben

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Kontaktinformationen

  • Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, Vereinigtes Königreich

  • 01977878617

4,9

Hervorragend

TrustScore 5 von 5

1224 Bewertungen

5 Sterne
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4,9

Alle Bewertungen

(1 224)

121 341 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Booked a holiday for 2027 from start to…

Booked a holiday for 2027 from start to finish Ruby Mountain was fantastic really helpful suggested some trips we should try and was very patient with our many questions will definitely be back to book another with Ruby. Thank you 🏖️😊☀️

15. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you so much for your lovely review! We really appreciate it :)

Bewertet mit 5 von 5 Sternen

Holiday booking

Very friendly knowledgeable staff , brilliant service as always

14. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for the positive feedback!! :)

Bewertet mit 5 von 5 Sternen

Great friendly service as always

Great friendly service as always. Staff in the Castleford store are always lovely. Very efficient and a pleasure to deal with. We wouldn't go anywhere else.

15. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you so much for your lovely review!

Bewertet mit 5 von 5 Sternen

The staff were very pleasant and…

The staff were very pleasant and helpful, plus very efficient in information and booking our holiday.

14. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

Very knowledgeable staff

Very knowledgeable staff, able to help with all our questions

10. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for such good feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

What a lovely young lady claire was…

What a lovely young lady claire was extremely helpful found the perfect holiday within price range nothing was too much trouble the rest of the staff in branch were lovely even got a cup of tea thank you Claire be back soon

11. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for such good feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

Unknown Lanzarote

Ruby was our travel assistant and she was very helpful and pleasant. She made us fully aware of all the details we needed to know and as I said was very helpful.

11. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Hi Angela,

Thank you for your positive feedback, we're so glad you had a lovely booking experience with us!

Kind regards,
Ruby

Bewertet mit 5 von 5 Sternen

Simply the best

Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone.
David Williams.

9. August 2026
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Antwort von Hays Travel - Castleford

Thank you for your lovely review!

Bewertet mit 3 von 5 Sternen

Jane was really helpful and…

Jane was really helpful and professional, however the remainder of the staff were very unprofessional and distracting. They were showing something on someone's phone and laughing, shouting across the shop floor, being really loud, ignoring customers that came in, until I assumed the manager spoke to someone to deal with them, don't think I would use again

9. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for taking the time to leave your feedback. Firstly, we're delighted to hear your lovely comments about Jane, and we will be sure to pass these on to her.

Following our conversation, I'm pleased we were able to discuss your concerns and reach a resolution. We are sorry that you felt the atmosphere in branch came across as unprofessional during your visit. The video being viewed was related to content we were creating for our social media channels, which is a regular part of promoting our business.

However, I would like to reassure you that there was no intention to ignore customers, and we do not tolerate shouting across the shop floor. We appreciate that this was your perception of the situation, and we're sorry that it left you feeling disappointed.

Thank you again for bringing your concerns to our attention. We value your feedback and hope we have been able to restore your faith in our branch. We look forward to welcoming and assisting you again in the future.

Kind regards,

Laura Ford
Branch Manager
Hays Travel Castleford

Bewertet mit 5 von 5 Sternen

Laura spent time going through all…

Laura spent time going through all options and we were not rushed and found our perfect holiday

9. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

Always a pleasant experience

Always a pleasant experience. Always go above and beyond making sure everything is sorted for our travels as a wheelchair user.

8. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

As usual every time we use Hays

As usual every time we use Hays, we get what we want and nothing we don't.
We found a holiday in the window, went in and the adviser Claire helped us get the best deal.
Highly recommended.

8. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thank you for such lovely feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

Laura went above and beyond to find us…

Laura went above and beyond to find us the best deal and location , everything we wanted and more a fantastic location and a amazing price

7. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thanks for such lovely feedback,

Many Thanks
Laura

Bewertet mit 5 von 5 Sternen

The service from Curtis was 1st class

The service from Curtis was 1st class. Even when I had to change my booking both Ruby and Curtis dealt with my request with ease.

7. August 2026
Hays Travel - Castleford-Logo

Antwort von Hays Travel - Castleford

Thanks for such lovely feedback,

Many Thanks
Laura

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