My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... Mehr ansehen
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Das sagen Bewerter
The premium price was acceptable and although not all the things I’d have liked to be covered aren’t, it’s still a good policy. It would have been nice to be refunded for the initial cost of the pet... Mehr ansehen
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Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... Mehr ansehen
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Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Kontaktinformationen
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, Vereinigtes Königreich
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4,5
Hervorragend
3646 Bewertungen
Bittet Kunden um Bewertungen
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easy to understand
Everything was easy to understand and very clear and concise I was able to put the date I wanted my policies to start from and was giving payment information etc.
29. Juli 2026
Antwort von Healthy Pets Insurance
Thanks so much for sharing your feedback with us. We're glad to hear everything was clear, concise, and easy to understand. It's great to know that choosing your start date went smoothly!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
So far so good for my first every claim…
So far so good for my first every claim on pet insurance
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for your review! We're pleased to hear that your first pet insurance claim has been a positive experience so far. We understand that making a claim can be a worrying time, and we're committed to making the process as smooth and straightforward as possible. Thank you for choosing us, and we hope your positive experience continues.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Healthy Pets Insurance.
Delayed claim, chaotic admin, poor
Took out a policy on 17 May for cover to commence on 14 June (did renewal way in advance). At the beginning of July my cat was injured and made a claim. Since then I've had repeated emails from Healthy Pets saying my claim could not be progressed due to a missing form from my vets and that they were waiting for the first direct debit to be taken on 25th July. The vets confirmed the form had all been sent.
On 25 July no payment was taken, I rung and was told to wait til 26 July. 26 July no payment taken, rung again was told vets form was missing, I told them I had already confirmed with the vets the form had been sent so they checked and it emerged the paperwork from the vets had been received and they werent waiting for anything from them, just the direct sebit payment. I was told again it was fine and to wait a couple of days. I expressed my frustration that as it was approaching 30 days since my claim was opened I didn't want to have to resubmit it again because they were still waiting for the direct debit payment. On 29 July still no direct debit payment was taken so I rung again to finally get confirmation that they made an error and hadn't taken the direct debit payment. Frustrated that I had raised this multiple times and were told it was fine I just paid the premium in full. I asked if I then needed to speak to the claims department as this was the only thing holding up my claim and was told that the advisor would personally go and speak to someone in claims to make sure they were aware. Today (30 July) I then get an email saying my direct debit payment has failed and my policy is at risk of cancellation! This is despite paying in full on 29 July.
I don't know if this is tactic to get out of paying claims or if they are just disorganised. Either way as a new customer I can wholeheartedly say I have spent hours on the phone with Healthy Pets just trying to resolve their admin issues and still have no further progress on my claim. The whole thing is a mess. Do yourself a favour and go with someone else.
4 August
Still receiving emails and now post saying my direct debit failed and my policy is at risk of cancellation despite me paying in full. Just also had a call saying they tried to send my claim payment to my bank and it had failed and asking for my payment details again despite me providing full info of my details for the claim to be paid. Absolute incompetence.
12 August. To update. After this review was posted on 30 July I received an email on the same date after this review was posted to say my claim had been approved and a payment of £617.53 would be sent to my bank within 5 to 7 days. I then received the phone call mentioned above on 5 August saying they tried to pay my claim amount but payment had failed and they took my bank details again in full. An email followed on 5 August to say that payment would be made of £617.53 within 5 to 7 days. This payment has yet to be received.
On 6 August I received a detailed email regarding the investigation into my complaint regarding the direct debit. The investigation concluded my complaint was upheld and a small payment was offered for 'inconvenience' which would be paid within 7 days. As of today, 12 August neither the inconvenience payment or the claim amount of £617.53 which was initially approved on 30 July has been paid.
This is despite two emails confirming the payment would be made, a telephone call to then check my bank details and an investigation into the complaint which was upheld and inconvenience payment awarded. I am now drafting all details of this to the Financial Ombudsman Service. It is wholly unacceptable to be waiting for a claim to be paid due to their incompetence of taking a direct debit payment and actually processing a claim.
Update: 13 August
I now receive an email in relation to my complaint to Healthy Pets to say the compensation payment hasn't been paid as the financial details they hold for me are incorrect. This is despite me giving my bank details in full to Healthy Pets on 5 August when they told me they had not got the correct details. I have replied to the email with my bank details, the same details that were submitted on all the claim forms, the same details I gave over the phone and the same details my failed direct debit should have been taken from.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for reaching out regarding your policy and claim. I’m sorry to hear about the difficulties you’ve experienced with your claim and the issue with your direct debit payment.
We would like to look into the issue you have raised within this review.
I have sent you a request for more information, please could you respond with your details and we will look into this.
Kind regards,
Michelle @ Healthy Pets
Avoid,rip - off
Avoid,rip off
My cat is already 16 years old, I'm paying insurance since she was a kitten.Recently she got mobility problems, I'm claiming insurance to pay for her monthly injections, healthy pets doubled my monthly payment!! My monthly payment for insurance is over £60!!! I believe next year it's gonna be more than £100.... already spoken to them,just wasted my time, they also deduct 20%from every single claim,so no chance to get the whole refund,thinking about cancelling it
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for sharing your concerns with us. I’m very sorry to hear about your displeasure about the cost of the insurance.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Kind regards,
Chris @ Healthy Pets
Definately NOT 5* We paid For insurance…
Definately NOT 5* We paid For insurance on our dog for 9years increased every year NEVER made a claim but when our dog died suddenly Healthy pet took the rest of the premuims Totally unethical paying for a loved one after its passed
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for sharing your concerns with us. I’m very sorry to hear about the loss of your dog. I understand how upsetting it must be to feel that you were charged premiums after your pet passed away.
We would like to investigate this further and have requested additional information via Trustpilot. Please can you provide this information so we can address your concerns.
Kind regards,
Chelsea @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you so much for taking the time to share your review!
We’re delighted to hear that you’re happy with our pricing.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that we were able to offer you a considerably lower price than your previous insurer.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Straight forward clear options set out…
Straight forward clear options set out side by side made our choice of the level of cover easier to compare
15. Juli 2026
Antwort von Healthy Pets Insurance
Many thanks for taking the time to leave us a review. We're pleased to hear that the clear comparison of the cover options made it easy for you to choose the level of protection that best suited your needs.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you for your 5 star review. We’re pleased to hear that you found our online purchasing process easy and convenient.
We always aim to make arranging insurance as simple and straightforward as possible for our customers. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Easy to navigate the website and obtain…
Easy to navigate the website and obtain a quote for cover.Very competitive and having used them previously very happy to sign Nova up..
20. Juli 2026
Antwort von Healthy Pets Insurance
Thank you so much for taking the time to share your review!
We’re thrilled to hear that you found our website easy to navigate and that we could offer you such a competitive quote. It means the world to us that you had a great experience with us previously and chose to trust us again to cover Nova!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you so much for your review!
We’re delighted to hear that you found the whole process so very easy and straightforward.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
I've complained to the FOS about them…
I've complained to the FOS about them imposing a loyalty penalty on renewing customers.
16. Juli 2026
Antwort von Healthy Pets Insurance
Thank you for reaching out and sharing your concerns regarding your renewal price.
We understand how frustrating this can be and would like to assure you that we are committed to providing fair and competitive pricing to all our customers.
Your feedback has been logged as a complaint and is currently under review.
Kind regards,
Darren @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you for your great 5 star review! We're delighted to hear that you found the process easy and that you were happy with the price. We really appreciate your feedback and are pleased to have been able to provide a simple and convenient experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
The reasonable price
17. Juli 2026
Antwort von Healthy Pets Insurance
Thank you for your 5 star review and feedback! We're delighted to hear that you found our price to be reasonable. We really appreciate your feedback and are pleased we could offer you good value.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Healthy Pets
Lauren
Your member of staff, Lauren, was very helpful and polite and helped me out no end
15. Juli 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that Lauren was so helpful, polite, and went above and beyond to support you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Quick and effective and easy to view…
Quick and effective and easy to view quotation.
Great price.
8. Juli 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our quotation process quick, effective, and easy to view, and that you are pleased with the price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Helpful friendly advisor
15. Juli 2026
Antwort von Healthy Pets Insurance
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that you found our adviser so helpful and friendly.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Opening the policy was straightforward…
Opening the policy was straightforward and details emailed through immediately premium competitive
Other than that I cannot comment Hopefully I will never have to claim but if I did then I trust they would be equally as efficient.
14. Juli 2026
Antwort von Healthy Pets Insurance
Thank you so much for taking the time to share your feedback with us!
We are delighted to hear that you found opening your policy straightforward, received your documents immediately, and secured a competitive premium.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Healthy Pets
Couldn’t have been better
Hadn’t heard of this company before and worried I may regret going for one of the cheaper options rather than a well known brand. Our cat got extremely sick and had to undergo various tests and scans and had lots of treatment and amazingly recovered after being on deaths door. Healthy Pets were amazing. All claims were made quickly and without any push back. Really pleasantly surprised and gave us one less thing to worry about during a very stressful time. Thank you!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Healthy Pets Insurance
Thank you for sharing such a wonderful review.
We're so pleased to hear that Healthy Pets was able to support you and your cat during such a difficult and worrying time.
It’s fantastic to hear that your cat made a recovery and that the claims process was quick and straightforward, helping to take away some of the stress when you needed it most.
We really appreciate your kind words and are grateful that you chose Healthy Pets to help protect your pet.
Thank you again for your feedback, and we wish your cat continued good health.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Healthy Pets
Antwort von Healthy Pets Insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a positive experience and that the support provided, along with the cover available, met your expectations. We always aim to offer a helpful service and options that suit our customers’ individual needs.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Healthy Pets
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