Hertz - Somerville - Somerville Avenue Bewertungen 

I reserved an SUV in June, 2026 for an October trip from Boston to NYC. One week before the trip, I tried to change the reservation to pick up the car in Boston 1 hour earlier. At that point, I was told the reservation was cancelled because the drop-off location in NYC was no longer accepting returns. I offered to drop off at another site in Manhattan, but agent said that I would have to make another new reservation, but then no vehicles were available from the Boston locations. I made a new reservation, at a higher price, to pick up the vehicle at the Somerville, MA location several miles away from my hotel. When I arrived in Somerville, I was told that no SUVs were available. They had a lower class vehicle, but declined to adjust the price on the contract, saying that NYC agents would have to handle it when I returned the vehicle. When I called the Presidential Circle telephone number, agent said that I could exchange my vehicle for an SUV at another suburban Boston location, but when I arrived at the Woburn location, no vehicles of any kind were available, so I had to make due with a small car rather than the promised SUV.

At dropoff, the NYC personnel were sympathetic, but said they could not rewrite my contract and could only offer me a $50 coupon for future rentals. After about 90 minutes, the Presidential Circle phone agent referred me to the billing department, and ultimately I was offered a $450 partial refund, though I have not yet received it. I spent many hours of my vacation dealing with this issue. As an elite Hertz member, I expected better treatment and an apology.

An additional concern is the outrageous amount that Hertz demands for toll charges that are unavoidable because paying tolls with cash is no longer an option.

I booked a full size SUV (pathfinder or similar) for a 4 day trip and when I arrived to pick up the car I was informed there were no vehicles available, except 1 electric car that did not fit the body/model I booked. Someone else just so happened to drop a Toyota Corolla off as I was there. I accepted the car but when I asked for a reduced rate as this was a totally different and smaller car I was informed that they could not honor a lower rate as I booked the original car on a discounted rate. On the day of drop off there also 3 customers there in the same situation as me. I will be calling corporate to file a formal complaint

No cars, and then when I got a car it was misaligned and didn’t work right

Great service. Picking up car was very easy, and hassle free

No available cars. Communication is poor at best.

Car was clean, smelled nice, and was ready when we arrived. Employees were friendly and efficient

I was denied a car despite a reservation, had to travel back and forth between airport and Somerville, MA. Prior indication of shortage of cars is easy and this is a lack of integrity. I spent 100$ in taxi and paid extra for picking up at the airport and charged extra for not returning at Somerville even though I picked at the airport. I don't think having a President circle status is of any use

1. The pre-rental inspection file recorded information and photos of another car.
2. Never used toll roads or activated E-Z Pass but mistakenly billed All-Inclusive toll fare one week after.

Great people 👍

Great attendant who gave us our vehicle. The drop off process at the airport was completely stress free!

Pick up went well. However, vehicle was dirty and hard to see out of the windshield. There was no wiper fluid which make things difficult

The car I reserved was not available. I was given an EV car, even though I did not want one, and it was incredibly inconvenient given that I was driving to rural New York State where fast charging stations were few and far between. I was told they were not allowed to upgrade me to a better gas-powered car, despite my preference. I was unhappy and inconvenienced and hope to not be forced into an EV again in the future. If you do not have the car I reserved, you should be required to give me a better car (a better gas-powered car if that is my preference) at no additional cost.