Pay ur employees better, they are unhappy.
The employee was the only one working and seemed very stressed. Our reserved vehicle wasn't available, so we were given the choice of paying for an upgrade or driving to another Hertz location. To stay on schedule, we paid for the upgrade.
The vehicle smelled like dog urine and was covered in dog hair. We ended up vacuuming it ourselves and returned it in better condition than we received it.
When we returned the vehicle, I informed the employee about the odor and dog hair. The response was simply, "Sorry, we'll work on that," with no empathy or acknowledgment of the inconvenience.
Overall, this was a disappointing experience, and we'll likely use Enterprise for our next rental.
30. Juni 2026