William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Mehr ansehen
Unternehmen hat geantwortet
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by... Mehr ansehen
Unternehmen hat geantwortet
Delivery was quick, but my order of two items was shipped in two parcels. When I collected it I was given one box that I assumed contained both items, but the second item wasn't there. I was forced to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Fopp Covent Garden
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
1 Earlham Street, Covent Garden, WC2H 9LL, London, Vereinigtes Königreich
4,6
Hervorragend
176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von hmv (UK) - Fopp Covent Garden
Hello Marcofabio
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good experience
Fast delivery, well packaged. My daughter is delighted with her purchase.
16. Juni 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hello London
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwort von hmv (UK) - Fopp Covent Garden
Hi Santiago
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I required a slightly complicated…
I required a slightly complicated exchange of a faulty blu-ray film..all done by staff no fuss, no bother, I went away happy.
10. Juni 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Jon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up a pre ordered dvd and was…
I picked up a pre ordered dvd and was notified it had arrived to called in to collect it
28. Mai 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Vincent
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent communication from the start…
Excellent communication from the start and friendly staff at Fopp.
26. Mai 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Chantal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very professional,quick service
15. Mai 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hello Anonymous
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Rich 1st class very professional stor…
Rich 1st class very professional stor ordering slow needs updating stu had same problems both him and rich apologised for the time it took to process order not there though slow system infact all staff thati n store are very helpful
26. Mai 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Alfred
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unfortunately the staff member who…
Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
16. Mai 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hello JJ
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Antwort von hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful friendly and…
The staff are very helpful friendly and a good service
17. April 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hello Paul,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Antwort von hmv (UK) - Fopp Covent Garden
Hi Amy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Small Prophets Instore Signing
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was annoying. Went to Fopp on the Monday explained the situation. Thankfully it was all in hand and the staff had a list of everyone who had pre ordered the item. It was a great event. Thanks to all the staff.
23. März 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Guy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A go to place for every physical media…
A go to place for every physical media enthusiast
22. November 2025
Antwort von hmv (UK) - Fopp Covent Garden
Hi klant
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Fopp Covent Garden
Hi Mark
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Fopp Covent Garden
Hi Henrietta,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Member of staff bit grumpy
21. Februar 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hello Alan
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Came in to collect a pre-order
Came in to collect a pre-order. Everything was smooth, easy and uncomplicated.
27. Jänner 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Fopp Covent Garden
Hi N.M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A great selection of vinyl with lots of…
A great selection of vinyl with lots of offers and discounts that mean I always find a few albums to buy at every visit. Great, friendly staff too.
20. Jänner 2026
Antwort von hmv (UK) - Fopp Covent Garden
Hi Francois
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.