I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Mehr ansehen
Unternehmen hat geantwortet
Hi. Was informed all the way. Up onto delivery. Parcel delivered no problems. HMV staff in Liverpool are all lovely. Tku
Unternehmen hat geantwortet
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Liverpool
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit 1, Williamson Square, L1 1EJ, Liverpool, Vereinigtes Königreich
4,8
Hervorragend
693 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Brilliant service
The website is easy to navigate, and I was kept in the loop regarding arrival of my purchase. It arrived in good condition and in good time. Many thanks for your help.
14. Dezember 2025
Antwort von hmv (UK) - Liverpool
Hi Barbara
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Liverpool
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff in Liverpool
I placed a pre-order online and opted to collect it from the HMV store in Liverpool. Throughout the process, communication via email was clear and positive. The item arrived at the store exactly on the date promised. When I went to collect my parcel, the staff were friendly, helpful, and ensured I had everything I needed.
7. Dezember 2025
Antwort von hmv (UK) - Liverpool
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Liverpool
Cheers for the 5 stars John!
Good communication
Good communication, pleasant staff, parcel picked up easily. All fine.
9. Dezember 2025
Antwort von hmv (UK) - Liverpool
Hi Chaz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice and easy
DVD was made available on time. Email communications were good. Nice collection at the store. Thank you :)
1. Dezember 2025
Antwort von hmv (UK) - Liverpool
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I'm still waiting for my click and…
I'm still waiting for my click and collect order! Stock despatched to store last week but no further communication until your email inviting me to give feedback! Nothing in spam folder - what's gone on with the third email inviting me to collect?
6. Dezember 2025
Antwort von hmv (UK) - Liverpool
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
preordered straykids album
staff were really kind and served me quickly the album was perfect overall no complaints xx
26. November 2025
Antwort von hmv (UK) - Liverpool
Hi mace
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Liverpool
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in store to…
Great customer service in store to locate the item we wanted, when not available no problem ordering in store to collect later in the week
3. Dezember 2025
Antwort von hmv (UK) - Liverpool
Hi Maggs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwort von hmv (UK) - Liverpool
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Michelle
Customer Service Team
hmv.com
Antwort von hmv (UK) - Liverpool
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Liz Liverpool
Order delivered on date I was expecting, great service, would purchase from this site again.
26. November 2025
Antwort von hmv (UK) - Liverpool
Hi Liz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
LP arrived on time into the Liverpool…
LP arrived on time into the Liverpool store as promised. Member of staff very helpful and friendly
25. November 2025
Antwort von hmv (UK) - Liverpool
Hi Customer,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
staff very helpful and pleasnet
21. November 2025
Antwort von hmv (UK) - Liverpool
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwort von hmv (UK) - Liverpool
Hi kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Liverpool
Hello Carol,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Liverpool staff amazing
Experience with HMV in the store was amazing. In the Liverpool store the staff member who helped us was amazing. I would of given a 5 star review but prices in hmv are very overpriced
21. November 2025
Antwort von hmv (UK) - Liverpool
Hi Keith
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time
Have a great day!
Ordered in-store and the DVD was…
Ordered in-store and the DVD was available within a few days.
21. November 2025
Antwort von hmv (UK) - Liverpool
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service instore was excellent.
21. November 2025
Antwort von hmv (UK) - Liverpool
Hi KELM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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