The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... Mehr ansehen
Unternehmen hat geantwortet
I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... Mehr ansehen
Unternehmen hat geantwortet
Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Reading
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, Vereinigtes Königreich
4,7
Hervorragend
241 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and friendly staff in the…
Very helpful and friendly staff in the Oracle store in Reading
10. April 2026
Antwort von hmv (UK) - Reading
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My 3 films arrived in good condition
My 3 films arrived in good condition. Love HMV. Keep up the good work. Also love shopping in the stores, always find some gem in there! Prices are very fair with some amazing bargains to be found.
5. April 2026
Antwort von hmv (UK) - Reading
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Reading
Hello Gary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great personable service
The people at the store were very friendly and helpful with my collection, and they also helped me previously when I needed to be refunded for a faulty item by another company.
27. Februar 2026
Antwort von hmv (UK) - Reading
Hi Ntando
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Took week to arrive
Ordered 3 Vinyl which took a week to arrive, split delivery. Said: “usually dispatched with 24 hours.” What didn’t say is that delivery takes a further 3 or 4 days.
14. März 2026
Antwort von hmv (UK) - Reading
Hi Trevor,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Antwort von hmv (UK) - Reading
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful member of staff who…
Very helpful member of staff who handled the order. Kept informed until it was in the store and them able to collect it - another helpful member of staff.
20. Februar 2026
Antwort von hmv (UK) - Reading
Hi Corinne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Damaged poster
My poster came with a long strip of little scratch-like rips through the middle, which I could only see once I opened it.
18. Februar 2026
Antwort von hmv (UK) - Reading
Hi Blake
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Blown away by this store!
Blown away by this store! I went in for the first time to pick up a record I ordered, and I'm just so glad stores like it are still around, nostalgic and a lot of variety, I love it!! The staff was also really helpful and quick with getting my order, so generally very happy with hmv :)
11. Februar 2026
Antwort von hmv (UK) - Reading
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order and collection made easy
6. Februar 2026
Antwort von hmv (UK) - Reading
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They had all of the CDs I wanted in…
They had all of the CDs I wanted in stock online and I chose to collect them at my local store. Great communication and service.
31. Jänner 2026
Antwort von hmv (UK) - Reading
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Trust hmv
I have found hmv brilliant in store, online, delivery and click and collect, all have been superb, a great source for music and film choice with exclusive releases, fantastic.
26. Jänner 2026
Antwort von hmv (UK) - Reading
Hi SM
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always friendly and…
The staff are always friendly and always ready to help us to find what we are looking for.
24. Jänner 2026
Antwort von hmv (UK) - Reading
Hi Sue,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Half my order has come in … still…
Half my order has come in … still waiting for the half .
Apart from that all great
Online order, so not my local stores fault (Reading who are great ) I guess … online stuff.
22. Jänner 2026
Antwort von hmv (UK) - Reading
Hi samuel
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Antwort von hmv (UK) - Reading
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Reading
Hi Nicholas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly and helpful
Bought some vinyl as a xmas present and the server was friendly. But the record turned out to be warped and jumped so took it back to the store, they didn't have any in stock so they ordered a new one and had it delivered with no hassle. Was a lovely young lady who served us.
15. Jänner 2026
Antwort von hmv (UK) - Reading
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
Your staff both in the Reading store and the online chat assistance on your website were excellent. They rectified our issue with no problems whatsoever and were a pleasure to deal with. Positive feedback and thanks to all of them please.
15. Jänner 2026
Antwort von hmv (UK) - Reading
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good,quick and cheap
Very quick service, kind and patient staff who insured I had good experience
26. Dezember 2025
Antwort von hmv (UK) - Reading
Hi Matteo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Reading
Hi Thomas
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.