You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was very lucky to get Bee to handle my complaint. She dealt with my problem so well with care for the customer. She's an asset to Home Appliances and very professional. I'm very grateful it has all... Mehr ansehen
Unternehmen hat geantwortet
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Mehr ansehen
Unternehmen hat geantwortet
It's always very easy and quick to get through to someone - no bots! - and always efficient, friendly and helpful. Shannon was particularly professional and helpful today.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktinformationen
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Hervorragend
2491 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Chi chi was fantastic
Chi chi was fantastic, great help great service I have several products covered with home guard have had to claim 3 times now and each time my experience has been 100% positive
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Amanda,
We are happy to hear we could support you on each ocassion.
Many thanks
Justin
The engineer who fixed our fridge…
The engineer who fixed our fridge freezer was very efficient, polite and helpful. I was in a panic because our dogs had escaped and I had to leave him to do the repair so I could go and look for them. Thank you so much it was a stress free experience, it would have been if the dogs hadn't gotten out.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Julie,
We are pleased that the fix was successful and that there wasn't too much stress.
Many thanks
Justin
Bearings issue
Fast transaction between calling Home Appliance Guard and them arranging for Hotpoint Whirlpool to come out and diagnose machine.
Parts were ordered and back within a week to fix the problem.
14. Juni 2026
Antwort von Home Appliance Guard
Hi Sarah,
This is great news that the fix was a quick turnaround.
Many thanks
Justin
Very good service.
19. Juni 2026
Antwort von Home Appliance Guard
Hi Jane,
We appreciate the kind feedback!
Many thanks
Justin
Bee called me back quickly
Bee called me back quickly. Noted my repair details now awaiting details of anappointment time.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi,
We hope you're able to get the nearest possible appointment date.
Many thanks
Justin
The company are very easy to speak to act on getting appointments quickly would highly recommend to anyone.
Thank you Darren for your help with my problem and very quickly.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Ann & Dave,
We are always happy to help to try resolve any issues you may have.
Many thanks
Justin
Excellent service.kept me informed …
Excellent service.kept me informed about the procedure. Very charming service engineer attended when correct part arrived. Name of Patrick, very nice honest an d reliable gentleman. Knew his business. Customer service extremely helpful. Totally recommend.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Carole,
We love to hear this great feedback on our engineers!
Many thanks
Justin
Sadie Was really helpful and lovely
Sadie Was really helpful and lovely
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Mrs Tushingham,
We are really happy to hear this feedback!
Many thanks
Justin
Chi Chi was very helpful and resolved…
Chi Chi was very helpful and resolved my issue with my appliance definitely recommend home appliance guard to friends & family
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Muneez,
We are delighted you'd recommend us based on the service.
Many thanks
Justin
Engineer attended
Engineer attended, diagnosed fault with washing machine ordered new part = drum. Appointment to fit arranged but subsequently rescheduled - delaying repair by one week. But good job done eventually.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Mr Gardner,
We appreciate the feedback on your experience with your engineer visits.
Many thanks
Justin
Chi Chi
Chi Chi was my third help-desk agent for today. The first two agents (didn't note their names) were also good.
Chi Chi was a good listener, very supportive, and positive-minded. She proceeded with my request right away. Overall I am happy. Thank you for your service.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Natalia,
This is fantastic to hear we could support your request.
Many thanks
Justin
Antwort von Home Appliance Guard
Hi Graham,
This is great feedback to recieve!
Many thanks
Justin
Excellent service!
Thank you Sadie for your help today! You went above and beyond giving me all the information I asked for and more! Highly recommend home appliance guard. I’ve been a customer for many years and repairs are always quick!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Carys,
We are thrilled that you received service you're happy with.
Many thanks
Justin
Spoke with Sadie today,
Spoke with Sadie today,, very helpful and friendly,, sorted out my situation for me.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Bev,
We are always happy to help!
Many thanks
Justin
Yanis is amazing and always does the…
Yanis is amazing and always does the job efficiently and a lovely man
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Joanne,
We are delighted Janis could carry out his services!
Many thanks
Justin
Friendly but well informed staff
Friendly but well informed staff, who were able to reduce my payment cost.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Maureen,
We are pleased we could assist you in your cost of premiums.
Many thanks
Justin
Chi chi was really helpful and friendly…
Chi chi was really helpful and friendly andy was a positive call
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Lee-Jane,
We are happy to hear the call was positive!
Many thanks
Justin
The repair was done in 2 days
The repair was done in 2 days. The engineer Mohammed was brilliant, well dressed extremely polite. He showed us how to keep our dishwasher from clogging up. He arrived on time. Brilliant
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Jacqueline,
We are delighted your engineer experience was positive!
Many thanks
Justin
The customer service lady called Aimee…
The customer service lady called Aimee was fantastic, patient and kind . Thank you Aimee for making a difficult situation 100% better ❤️
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Rachel,
We are delighted we could assist you!
Many thanks
Justin
Bearings issue
Washing machine repaired quickly with minimum inconvenience. Happy with the repair.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Home Appliance Guard
Hi Sarah,
We are pleased we could get your washing machine back up and running!
Many thanks
Justin
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