You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
You telephone and get through quickly. You tell them what is wrong with your appliance and ask for an engineer to come and fix it. It gets put through to case manager who passes it to the engineers an... Mehr ansehen
Unternehmen hat geantwortet
Phoned up over fault on my tumble dryer and had a date for engineer within 24 hours. Engineer contacted me and arrived at early end of time slot. Described fault and tumbler was fixed in 30 minutes. G... Mehr ansehen
Unternehmen hat geantwortet
I was very lucky to get Bee to handle my complaint. She dealt with my problem so well with care for the customer. She's an asset to Home Appliances and very professional. I'm very grateful it has all... Mehr ansehen
It's always very easy and quick to get through to someone - no bots! - and always efficient, friendly and helpful. Shannon was particularly professional and helpful today.
Unternehmen hat geantwortet
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
3 Poole Road, BH2 5QL, Bournemouth, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The engineer was very pleasant, respected our home , kept us informed on getting to us. His expertise made all the difference

Antwort von Home Appliance Guard
Bee was very polite and helpful and a pleasure to talk too

Antwort von Home Appliance Guard
When I have had a problem or need a repair as soon as I phone I am not waiting too long for someone to take my call, they answer any questions you may have and if you need a repair you are put through to the right person and make an appointment that suits you time and date.
When the repair person turns up they are polite and helpful and carry out the work needed and if you need a part they need to order in they do it there and then so they can make an appointment for them to come back and repair it, this time I was lucky and my washing machine was repaired straight away and Richard was friendly, polite and professional and took his time to make sure I was happy with the repair, brilliant staff throughout the company.

Antwort von Home Appliance Guard
I spoke to Bee today she’s was very polite, friendly and helpful. 😃

Antwort von Home Appliance Guard
Dave walked inand within 30secs rectified the problem no drama. Have had dave for other problems a great ambassador for the company.

Antwort von Home Appliance Guard
The experience started of well when I rang customer service until the engineer arrived to fix the washing machine.

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They were friendly helpful put me at ease .clear instructions easy to understand. Great value for money.

Antwort von Home Appliance Guard
The engineer, Yanis, came to look at the fridge and also the washing machine. He was efficient, professional and polite. He relaced two parts on the washer but had to declare the fridge a write-off. The company contacted me with choices within 24 hours and my new fridge was delivered 2 days later. Excellent service all round and I would recommend Home Appliance Guard to anyone.

Antwort von Home Appliance Guard
The engineer came on time and got my washer up and running again.
He left no mess and l was very pleased with his work.

Antwort von Home Appliance Guard

Antwort von Home Appliance Guard
Lovely polite man who diagnosed a problem with my washing machine and fixed the leak. While waiting for the water to fill in the washing machine, he also took the time to get a very large splinter which was in my shoe and pull it out.
I would certainly recommend this company with excellent customer service

Antwort von Home Appliance Guard
Engineer fixed my freezer very pleased not getting build up of ice now new thermostat fitted Thank you

Antwort von Home Appliance Guard
The company did very well didn't have to wait long for problem to be solved 😀

Antwort von Home Appliance Guard
When I booked the repair to my dishwasher, Bee was very friendly and helpful and explained what I had to do to check the machine and then booked my repair. Thank you
I would also like to add that the engineer who came to do the repair on 1st July was very professional and friendly

Antwort von Home Appliance Guard
The assistant was very polite and knowledgable. She was able to assist me very rapidly. Top marks to Home Appluance Guard.

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The repair was just a minor job but the engineer was excellent. He phoned me and kept me informed as to when he would arrive and then did the repair without any fuss at all.

Antwort von Home Appliance Guard
The engineer was polite but didnt acknowledge the actual issue.
Thoughtout my 10 year of having my appliance, I have been advised differently. Use this setting, do this do that.
Having explained the issue of the appliance, I still get told I am not use the same setting.
I am not going to run washing machine for minimum 3hr each wash. So ofcourse im going to use 1.57min wash the most.
I also explained the appliance is 10 year old please can be something done about it. But no just a part was changed as usual. Yet today iv put my machine but still having the same issue.
Very disappointed

Antwort von Home Appliance Guard
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