Joanne Roque seems to be the only person at Hoe Ground who has taken many years of problems by the scruff of the neck and begun to deal with one by one in a logical manner. Her work and effort have b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... Mehr ansehen
Unternehmen hat geantwortet
Struggling to download the documents I needed myself, I called the enquiry telephone number three minutes before their closing time of 4 pm. Not only did the customer service representative pick up ve... Mehr ansehen
Unternehmen hat geantwortet
Incredible service and responsiveness from Jack Adams and the wider team, i have had to reach out to homeground a few times to get urgent information and documentation for my property sale and every t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
Hervorragend
1886 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good Customer Service
A prompt and friendly response from Jodie, supplying the information I had requested and offering further assistance should I need it. Thank you.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fabulous customer service !!
Fabulous customer service !! Jodie was extremely helpful and made us feel valued as customers !! Keep up the good work.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
customer service very helpful
customer service very helpful. swift response to enquiry and reply to confirm receipt of documents
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Date,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Quick to response my emails and answer…
Quick to response my emails and answer all of my queries
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Prompt and sensitive response
I raised a sensitive query and it was dealt with swiftly and sympathetically by Rachael from the Customer Service Team
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Lynch,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The customer service is excellent and…
The customer service is excellent and always reply promptly to my emails . They take the time to listen and deal with your questions. Thank you x
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Watkinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Resolving an Account Balance Query
I received my ground rent invoice and if paid before the due date you get £10 off; however my account balance was a different value to the invoice which was not clear as to why and Rachel W investigated this and responded in a timely manner with enough information to allow me to understand that the balance was accurate. My emails sent up to this point were responded to quickly and efficiently. Thanks
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Eccleston,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful with my query
Samantha was very helpful with my query
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Buffery,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very quick response and waived my late…
Very quick response and waived my late payment charge.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Li,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service - highly recommend this company - very professional and efficient.
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Diane,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was great!!
Samantha was great, responded quick and was very clear with what needed to be done. Thank you Samantha!
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha is extremely professional and…
Samantha is extremely professional and responsive. She communicated clearly and handled everything quickly and efficiently. Highly recommend her services!
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Tim,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Antwort von HomeGround Management Ltd
Dear Mr Bolle,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Standing order recommended
Theydo not direct debits so best to set up a scheduled payment with your bank. i was a few weeks late with my payment as i hadn’t set up a standing order but they accepted this.
25. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Lloyd,
Thank you for reaching out to us.
We pride ourselves on providing excellent customer service and I am sorry to hear you are unhappy with the service you have received from us.
Homeground does not offer a direct debit facility due to the onus being on a leaseholder to pay ground rent and or insurance as per the terms of the lease associated to a property.
All invoices are sent 30 - 60 days prior to an invoice due date to allow enough time for payment to be made and we offer several payment options including telephone payment, payment via our customer portal and a BACS payment using our business bank details.
Whilst i understand that late payment fees are concerning, HomeGround does send a payment reminder, allowing a further seven days notice prior to any late fee being applied to an account as a last resort.
I am happy to review this matter for you to see if i can assist you with this matter. Can you please provide with more information by emailing enquiries@homegroundonline.com FAO Matt Paterson, Customer Services Manager.
Kind regards,
HomeGround Customer Services Manager
Support
Support
Very helpful! HomeGround were able to deal with my request immediately. Thank you!
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Morrisroe,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna V (Customer Services Advisor) from…
Anna V (Customer Services Advisor) from HomeGround was amazing!
I needed urgent help and she went above and beyond contacting various teams to progress my requests.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Going above and beyond
My call was answered promptly and after a short explanation of my query, Rachael was able to help answer my question by seeking out the information required.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Coupe.
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful and clear communication
Very helpful and clear communication
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Anthony,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Responsive and prompt service
My query and application was attended to very promptly and Samantha gave constructive guidance and I am pleased with the quick turnaround and quality of service.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Helen,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Speedy and informative response.
Most helpful. Simple banking query but comprehensive response. Nice to speak to a real person these days.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Dickens,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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