Joanne Roque seems to be the only person at Hoe Ground who has taken many years of problems by the scruff of the neck and begun to deal with one by one in a logical manner. Her work and effort have b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... Mehr ansehen
Unternehmen hat geantwortet
Struggling to download the documents I needed myself, I called the enquiry telephone number three minutes before their closing time of 4 pm. Not only did the customer service representative pick up ve... Mehr ansehen
Unternehmen hat geantwortet
Incredible service and responsiveness from Jack Adams and the wider team, i have had to reach out to homeground a few times to get urgent information and documentation for my property sale and every t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
Hervorragend
1886 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Assistance
Samantha has been tremendously helpful in trying to process my case. Her knowledge and support made the process smooth and easy.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Sam,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic service
Anna was very professional and really fast in sorting my request. Thanks for all.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Anna,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent service
Alex was so helpful and responded quickly to my enquiry which helped so much saved me a lot of stress waiting to hear back! Many thanks Jean
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Wright,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very quick and useful response to my…
Very quick and useful response to my query.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Williamson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Exceptional service
Rachel was incredibly helpful and resolved my issue instantly. Great service
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Technical glitch solved very quickly
I logged into the portal for the first time and noticed that the name on my online account was incorrect (a hangover from a previous account). I contacted Homeground via the 'report a problem' link and within 20 mins received an acknowledgement email from Jack Adams to inform me that he was owning the problem and would speak to the relevant internal colleague. The following morning I received a second email from Jack telling me that he believed the issue was fixed and asking me to test. It was indeed fixed.
I always judge organisations on their ability to sort out a problem when things go wrong, and by this measure, Homeground certainly did a great job on this occasion. Thanks Jack!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Jackson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Impeccable Customer Service
Contacted HomeGround regarding an issue with payments and their customer representative Jack Adams was the most helpful and informative person I think I’ve ever spoken to regarding an issue. He instantly investigated my issue and helped resolve it swiftly, politely and with a gesture of good will. I couldn’t be more thankful or impressed.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Jarve,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Email change
Email change
Anna V was very helpful and able to update my account with a new email address without any fuss.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Vincent,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The team at Homeground are excellent
The team at Homeground are excellent - I have recently chased them for documentation and Jade was really quick in terms of response time and highly professional and friendly.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Madden,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I spoke with Jack Adams regarding my…
I spoke with Jack Adams regarding my account on two occasions this week and he was so helpful and reassuring in his response to my enquiries. He is an absolute asset to the company and I feel he is professional, sincere and extremely good in his position of customer service advisor. Customer service is the most important part of a company and he is a shining example of how an advisor should approach his daily duties. Please pass this on to your managers
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Meltzer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Prompt, timely response
Having sent an email early in the day, I was not expecting a response so quickly, so was very pleased to receive the information II had asked for, as it meant I could proceed with the task in hand
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Efficient and excellent correspondence.
Efficient and excellent correspondence.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Traviss,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack Adams Honeground Experience
I spoke to Jack Adams today and he provided excellent service going above and beyond to answer my questions and assist me above what I expected. The experience and level of support provided is truly exemplary
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service, solved my enquiry within minutes even the request has been made via email.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Problem resolved efficiently by Alex
Alex efficiently resolved what could have been a thorny issue
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Alan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very efficient in dealing with…
Jack was very efficient in dealing with my query with Homeground.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Elizabeth,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Updating landlord certificate
Homeground provided a landlord certificate. However, some key information was missing from this initial certificate. Within a few working days Jade worked to address this and re-issued the certificate which covered all of the parts needed. Thank you for the swift resolution!
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Johnstone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Rachael was amazing
Rachael was amazing. Very kind and reassuring. I was really touched by her manner while we are dealing with my brother’s death.
Please can you congratulate her 😀
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. Please accept our deepest condolences for the loss of your brother.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground rent
Zainah was very helpful and understanding the problems that had resulted in our delayed payment of our ground rent and has moved us on to paperless communication to ensure future prompt payment. Thank you. Neil & Madaline Chadwick.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr & Mrs Chadwick,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very patient and helpful
Samantha was very patient and helpful. Appreciate her assistance
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.