Terrible customer service
Terrible customer service. I booked in the evening one day for a car during the next day (afternoon) then realised I needed liability insurance. Hoppygo told me I can cancel the next day early morning 9am (because they were closed) and rebook. I cancelled, then straight after my friend replied that I can have his car so I no longer needed the booking. Hoppygo charged me 2 thirds of the total cost anyway. A cancelation fee is because it prevents another person from booking and ensures the owner gets something. But I argue that in this case noone had a chance to book it because it was such a short time that the booking was "live" I doubt he would have received another booking in that time anyway. So he profits and so does hoppygo from this cancellation. Hoppygo refuse to listen to reason and refuse to escalate this. They believe they are justified in charging this exhorbitant fee 2 thirds of the fee! Im fine to pay a small cancellation fee but not this much! Hoppygo you have failed to help a customer in this case. Terrible service today. Stay away, if you have trouble Hoppygo will not back you. They will just take your money and not care about you. Better to use another service.