Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Mehr ansehen
Very good quality build. Solid cast iron makes the fire very stable. Easy to fill but not too easy to see the fluid level when you're pouring in the biofuel. Gives a lovely background heat rather than... Mehr ansehen
Initially had a problem, but company sorted it out very quickly, class product , does exactly what it says on the tin 👌
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktinformationen
20-22 Wenlock Rd, N1 7GU, London, Vereinigtes Königreich
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Hervorragend
3132 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Imaginfires
Thank you for the 5 star.
Purchased the Christmas scent biofuel
Purchased the Christmas scent biofuel. Gives the room a lovely scent that lasts for a long time after burning finishes.
25. November 2025
Antwort von Imaginfires
Happy to hear you are enjoying the Christmas fuel.
Really great product and excellent…
Really great product and excellent customer service.
18. November 2025
Antwort von Imaginfires
We are thrilled to hear that you are enjoying your Arlington fire and that you received excellent customer service.
Had a small problem with the fire,but…
Had a small problem with the fire,but it was resolved quickly would recommend them excellent customer service
14. November 2025
Antwort von Imaginfires
Happy we were able to sort out the problem with your fire quickly. Thank you for the 5 star.
Part of my order did not arrive
Part of my order did not arrive. When I contacted ImaginFires I was told it was out of stock, despite showing as in stock when I ordered.
The item was not due back in until 3 months time, but if I hadn't contacted customer support I would not have been told this at all.
Edit: Full refund received for the logs before posting this review. I should have included that
24. November 2025
Antwort von Imaginfires
Apologies for the confusion and the mix up. We have processed a full refund for the ceramic logs and are working to improve our systems to prevent this from happening again.
Really pleased with my Hampton Black…
Really pleased with my Hampton Black bio fire , looks amazing! Also the
Bio Christmas scent 12 pack smells great , was all delivered on the right date and time ,
10/10 thank you very much , will highly recommend your company to friends and family.
23. November 2025
Antwort von Imaginfires
We're thrilled you love your Hampton Black bio fire and the Christmas scents. We appreciate you mentioning the smooth delivery time, too!
Thanks for choosing us, and thank you for highly recommending our company
Quick delivery from imaginfires
Quick delivery from imaginfires
poor delivery from DX parcel was left outside in the rain with the this side up arrows horizontal so bottles were on there side fortunatly the did not leak
24. November 2025
Antwort von Imaginfires
Apologies for the couriers leaving your order out in the rain. I will pass your comments onto them as it is not the service we expect for our customers.
Excellent after sales communication
Excellent after sales as well as the fires being exactly as advertised (I have 2 fires from Imaginefires)
Would recommend.
24. November 2025
Antwort von Imaginfires
Glad our customer were able to help and you are loving your fire.
Excellent product
Excellent product. All the joy of having a real fire without any of the mess, maintenance or permanency. We can move the log burner when we move our furniture around it's brilliant
24. November 2025
Antwort von Imaginfires
Thank you for this wonderful feedback! We’re so pleased that you are enjoying our log burner and the convenience it brings to your home. We really appreciate your business!"
Antwort von Imaginfires
Thank you for the 5 star.
Antwort von Imaginfires
"Thanks so much for the 5 stars and the positive feedback on our delivery speed!
Quick delivery and high quality…
Quick delivery and high quality product. Definitely recommend.
11. November 2025
Antwort von Imaginfires
Thank you.
Antwort von Imaginfires
Love hearing the delivery was quick and on time.
Delivery was very fast
Delivery was very fast. Instant heat once filled with the Bio Fuel and a lovely glow to the room.
16. November 2025
Antwort von Imaginfires
We are pleased we could provide fast delivery and that you are happy with the immediate warmth and glow from the fire.
Antwort von Imaginfires
Thank you for your review.
Very quick delivery and really nice…
Very quick delivery and really nice fire. Great customer service when I had a query.
20. November 2025
Antwort von Imaginfires
Happy to hear our customer service team were able to help with your query and you are enjoying your fire.
What an amazing product👍…
What an amazing product such great quality and wow it has made such a difference- so cosy now! Highly recommend.
22. November 2025
Antwort von Imaginfires
What a great review—thank you so much! We’re thrilled that you are enjoying the Hampton fire and that your space is so cozy now. We really appreciate your high recommendation and your business!"
Antwort von Imaginfires
Apologies for the couriers leaving your fire outside.
Very impressed
I live in Orkney which is a veeeeery long way from Imaginfires in London, but my Breedon stove arrived in 4 days. Fantastically well packed in plywood, 10 minutes to set up and quite hypnotically beautiful to watch. I was a bit worried about the slightly unpleasant smell, but that seems to be just the stove paint hardening and disappeared after a few days. We've always had multifuel stoves, but I'm genuinely impressed by my new fire. So much less work than a woodburner but still with that lovely cosy feeling.
13. November 2025
Antwort von Imaginfires
Thank you so much for this detailed and glowing review! We are delighted to hear that despite the distance to Orkney, your Bredon stove arrived safely and quickly.
We appreciate you sharing your experience with the initial smell from the fire, it is just the fuel box bedding in.
We completely agree—getting that 'lovely cosy feeling' with so much less work than a multi-fuel stove is exactly the experience we aim to provide. Enjoy the beautiful flame effect, and thank you for choosing Imaginfires!"
Quick deliveryband decent product…
Quick deliveryband decent product quality of our recent purchase of Bioethanol fire
But the smell is not disappearing and how difficult it could be to include technology a remote control to lower the flame size
20. November 2025
Antwort von Imaginfires
Thank you for your feedback. We are happy with the quick delivery and product quality, but we apologize that the smell hasn't disappeared. This usually resolves after the first few uses. If you are still having problems with the smell please contact our customer service team support@imaginfires.com
We also appreciate your suggestion for a remote control feature and will take that into account for future product development.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.