IncTablet Bewertungen 

100
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Superb Service. Excellent service from start to finish. My refurbished iPad arrived quickly and was in much better condition than I expected. It works perfectly, and the battery life is great. I'd def... Mehr ansehen

Bewertet mit 5 von 5 Sternen

5 star well Deserved !! Second purchase bought iwatch now 12 iPhone looks like new ! £168 bargain , so efficient even on Wowcher ! Polite , answer email same day , so Refreshing after very bad bad e... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Wonderful customer service. We bought an iPad on a wowcher deal but it had a dead pixel in central screen. We contacted incTablet and they could not have done more for us if they tried. Collected t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Contacted IncTablet at 10am on Thursday about some iPads for a garage workshop for running a newly installed garage management software. Initially wanted a older model and was kindly advised that f... Mehr ansehen

Unternehmensdetails

  1. Elektronik & Technologie

Vom Unternehmen geschrieben

Apple Distributor. Repairs stores around the UK


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

100 Bewertungen

5 Sterne
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3 Sterne
2 Sterne
1 Stern

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4,5

Alle Bewertungen

(100)

12 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

fraudulent company- selling on Wowcher - please avoid

As a regular Wowcher customer, I thought nothing of buying via them again.
My experience with IncTablet has been nothing short of appalling. I purchased an iPad Pro 2nd Gen from them through Wowcher, only to discover that the device is incompatible with the latest iOS updates (limited to iOS 17). This critical information was not clearly stated in the listing, leading me to believe the device would meet current software standards. Apple support ran through the checks and unfortunately it doesn’t go past iOS 17.
In today’s digital age, selling devices that are obsolete and not fit for purpose is highly misleading.

Upon requesting a return and refund, IncTablet refused to provide a prepaid return postage label. Instead, they pressured me to drop the dispute I raised with my payment provider before offering any further assistance. This behaviour amounts to blackmail and is wholly unacceptable. They insisted on framing the return as a “change of mind,” despite the issue clearly being a compatibility problem that was not disclosed at the time of purchase.

Throughout this ordeal, their customer service has been unhelpful, dismissive, and defensive. They repeatedly blamed me, the customer, for not doing “due diligence,” even though the information provided in their listing was inadequate. I have now provided photographs of the device’s condition before return to both Wowcher and my payment provider as evidence, and I am claiming back all postage costs.

This company does not take responsibility for their products or prioritise resolving customer complaints fairly. Their lack of transparency and unethical practices make them a business to avoid at all costs. Save yourself the frustration and take your money elsewhere.

EDIT to Address Merchant Response:

IncTablet has now flagged my review claiming it was defamatory and suggested I might have mistaken them for another company. Yet, they have directly replied to my feedback here, which clearly shows they recognise the validity of the complaint. If this review were about another company, why engage with it at all?

Rather than addressing the legitimate concerns I raised, they continue to shift the blame onto Wowcher for the product description and dismiss the core issue: selling an outdated device incompatible with the latest iOS updates, making it unfit for purpose in 2024. Their repeated attempts to categorise this as a “change of mind” are simply inaccurate and dismissive of the real problem.

Furthermore, flagging my honest experience as defamatory is an underhanded tactic to silence criticism rather than take accountability. Consumers deserve transparency and professionalism, neither of which I experienced here. I will be sharing my evidence with Trustpilot and my payment provider to ensure a fair resolution.
EDIT 2:
Inctablet persistently are asking trust pilot for my review to be taken down.
WOWCHER CODE: 74F8CV-T8SMQ9
Order Number: 48438662
Item Number: 59084546
I must stress that the advert was not clear. They keep on sending a screenshot with iOS 17. But if you go on the Wowcher app, there’s lots of iPad deals. My actual voucher and redemption document did not have any reference to iOS 17. More coercion

14. November 2024
IncTablet-Logo

Antwort von IncTablet

Hi customer

We are deeply dishearten to hear about your experience with the platform wowcher and your order with wowcher.

We are extremely sorry to hear you ordered the wrong item. iPad Pro 10.5 from wowcher platform.

I have immediately checked your issues above and will revert below to my findings

I can confirm that the content and images are solely and entirely constructed by wowcher and the content team. Wowcher is in line with refurbished reselling programmes and is fully entitled to sell all avail refurbished items. There site displays a vast selection of old and newer apple product from iPad Air 2012 to iPad Air 5 2022. Each deal is displayed with the iOS compatibility and information. This information is displayed appropriately to help consumers make an informed decision when ordering an item.

As a supplier we will constantly work closer with them to address your feedback to make improvements to better understand issues such as these

I have access your correspondence with wowcher and can confirm labels issued by them are only approved based on their discretion. On this occasion they have confirmed that the listing does clearly state iOS on the title and also in the description content. I believe this is why they was unable to provide you with a free label as your return is classed as a change of mind.

Our deepest apologies for the issues you have face with wowcher and the transaction. We always do our best to make sure each customer has had a great experience with wowcher and the sale, sadly on this occasion I understand you have been left frustrated and disappointed.

I have gone ahead and checked the deal and can see wowchers content team put iOS 17 in the title and description.

Please see link below

https://www.wowcher.co.uk/deal/shop/electricals/tablets-ipads/33507880/ipad-pro-10-5-inch-2nd-gen?st_cid=GoogleShopping&ito=GoogleProducts_RevenueMarketing_33507880&gad_source=1&gbraid=0AAAAADhvlRZo1Samqcrt2PBIWjLrxLdWy&gclid=EAIaIQobChMI2IWhvfnmiQMV3ZVQBh2xYQAmEAQYASABEgK76vD_BwE

We will do our best to improve and continue to use feedback to help understand the issues customers face during their journey using the wowcher platform.

Bewertet mit 1 von 5 Sternen

Don't believe their warranty

I had an issue with an iPad Air I purchased from them, they were reluctant to let me send the item back even though it came with a 1 year warranty. The issue was the iPad would crash and not hold charge, despite using multiple types of genuine apple plugs and chargers.
They claimed 'if the device is no longer active this is something that is exempt from warranty process'
So they sell you a faulty item and refuse to cover it under warranty when it stops working.

21. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 stars - Fantastic customer service and item

Fantastic customer service - clear information and prompt replies. Very friendly and helpful. Grade B item - this was my first time purchasing a refurbished item so was not sure what to expect - arrived in great condition. Very pleased with our iPad. Many thanks IncTablet.
We ordered over the bank holiday weekend so there was slight confusion with the expected delivery date provided by Wowcher, however the IncTablet team ensured that the iPad was dispatched as soon as possible and only arrived one day after the date given. I had selected next day delivery so this was not an issue for us and the item arrived in good time for the date we needed it.
Overall 5 stars in every way - thank you IncTablet team.

28. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have used IncTablet on 2 occasions…

I have used IncTablet on 2 occasions now to purchase iPads for my children. The communication and service received has always been excellent.

One of the iPads obtained a fault after 9 months and IncTablet were very efficient in repairing the device under warranty and getting the device back to me in a timely manner.

I would definetly recommend IncTablet and have no hesitation in using them in the future.

31. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service and attention to detail

Excellent company. I ordered an iPad via Groupon and was very impressed with the price the refurbished category. It didn’t arrive so I contacted the team and was emailed back by Natalia. She said the one allocated was not up to standard so they are preparing a different one!!!!!! Wow talk about attention to detail I was so impressed. She kept me informed and the item arrived as discussed. As it was a refurb I was expecting a few scratches or something but no it was in pristine condition. I was even reluctant to give it as a gift lol. I’m so impressed with this company, their customer service and attention to detail. I can’t recommend them highly enough and it even arrived with 70% charge. Thank you so much Natalia and team I look forward to more purchases in the future.

10. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

Recently purchased a reconditioned iPad 6 from IncTablet and could not fault them - iPad is great condition and working perfectly for my (very happy) 12 year old. Customer Service was also brilliant as we ordered at the last minute and needed a quick delivery (quicker than what was stated on the order). When I reached out to them, they found the order, expedited it and we got it the next day - in time for my daughter's birthday. Super impressed and would highly recommend!

23. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer sertvice

purchased ipad5 through Wowcher. It had been delivered very promptly. However, started experiencing wi-fi connectivity issues and contacted customer service, who responded surprisingly fast with initial troubleshooting advice. After cancelling out all possible issues IncTablet asked me to return the ipad via prepaid return and sent me a replacement. Overall, very efficient and helpful service. Will probably buy another one soon.

22. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really good experience

Really good experience. I was quite apprehensive about refurbished but so far so good. Both turned up with a charging lead, safely wrapped in bubble wrap. Only downside was no official iPad box and wrapped in bubble wrap but I suppose they are refurb 🤷‍♂️

Anyway, worth a buy and will be returning for more if they continue to work without issue.

12. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Service

Very very happy with the service and the product. Ordered on Thursday 6pm and product arrived on Saturday 8.30am!
Was kept informed also and they were very responsive on any messages I sent
Thank you so much

23. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shocking company

Shocking company, ordered a violet phone for my daughter and they sent a black one bcoz they wanted to complete the order! No communication, just assumptions!!!
..plus no box, nothing...read the tiny print people ..very sneaky company!!

1. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

IncTablet are one of my best discoveries of 2023!

This is one of my best discoveries of 2023. I am not the first on here to say so, and I can see why!
The customer service surpasses all reasonable expectations.
Initially I dreaded reaching out to them with some last minute requests to my order, however the team including Natalia, and Alana were quick to reply, efficient and so polite and friendly. Everything has been effortless interacting with them. They will now be my first point of call going forward for all my phone and tablet needs, and I will happily recommend them to all my friends and family.

20. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely outstanding

Absolutely outstanding customer service, phones of brilliant quality and prices. Lady from customer service was so polite and we'll mannered and polite extremely helpful if your looking for a new phone without the expensive price tag I highly recommend

13. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What an amazing experience with this…

What an amazing experience with this company IncTablet! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality Apple products and excellent service.”Bought my Child school ipad from them trust me you won’t go wrong with IncTablet,purchase today and get your order tomorrow 🤩🤩

6. September 2023
Bewertung ohne vorherige Einladung

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