Totally professional organisation left me with a lot of confidence in the high standard of work, that was completed surprisingly quickly considering the amount of damage caused by the incident. They... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dropped car off for body work repairs following a very efficient in person quotation. Car is now like new. Difficult colour to match but so well done. Finished early and efficiently communicated this... Mehr ansehen
just had our car delivered after an extensive repair after a lorry went in to our stationary car. it looks like a new car, its immaculate, so pleased. the whole experience with IRG has been very pos... Mehr ansehen
Excellent car repairers . Fantastic paint work .Helpful, polite . Open till 6pm . Best I’ve seen for insurance work having only had this one major accident. Thank-you so much for being there for me w... Mehr ansehen
Unternehmensdetails
- Karosseriewerkstatt
- Auto-Dellenentfernung
- Autorestaurierung
- Kfz-Reparatur und -Wartung
- Lkw-Werkstatt
- Spureinstellungs-Service
Vom Unternehmen geschrieben
iRG Repair Group is an independent network of vehicle accident repair centres and bodyshops serving customers across South Wales and Herefordshire. Our locations are in Cardiff, Pontypridd, Merthyr Tydfil, Bridgend, Newport and Hereford. Reviews on this Trustpilot profile may relate to customer experiences at any of these six iRG repair centres. We repair accident-damaged cars, vans and light commercial vehicles for private motorists, insurance companies, fleet operators and business customers. From minor dents, scratches and paint damage to extensive body and structural repairs, our trained technicians use modern equipment and approved repair methods to restore vehicles safely and professionally. Our Cardiff centre is approved for Stellantis brands—including Abarth, Alfa Romeo, Citroën, DS Automobiles, Fiat, Fiat Professional, Jeep, Leapmotor, Peugeot and Vauxhall—as well as BYD and Volkswagen Group vehicles. Hereford is approved for Ford and BYD repairs, while Merthyr Tydfil is a Nissan-approved accident repair centre. Bridgend is an NFU Mutual Select Repairer, and Pontypridd specialises in accident and body repairs for vans and light commercial vehicles. Services available across our network include vehicle accident and body repairs, insurance repairs, diagnostics, aluminium and fibreglass repairs, four-wheel alignment, tyre replacement, alloy wheel refurbishment, glass replacement and express same-day repairs. Available services and manufacturer approvals vary by location. Our teams aim to make the repair process as straightforward as possible, keeping customers informed from the initial assessment through to completion. If you leave a review, please mention whether you visited iRG Cardiff, Pontypridd, Merthyr Tydfil, Bridgend, Newport or Hereford so we can recognise the correct team and respond appropriately.
Kontaktinformationen
Whittle Road, Cardiff, CF11 8AT, Vereinigtes Königreich
- 03332 005817
- info@i-r-g.co.uk
- www.innovativerepairgroup.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing customer service and an amazing…
Amazing customer service and an amazing job on my repair.
Very quick in providing a courtesy car
Very quick in providing a courtesy car. Repair took a while due to waiting for parts but the final result was excellent 👍🏻
The receptionist was extremely kind and…
The receptionist was extremely kind and helpful.
Car Repair.
Had my car repaired after an accident. People were very professional and kept me informed on a daily basis. Picked up my car without any hesitation. Very efficient when I picked up my car.
Very helpful people
Very helpful people. This is the second time I have used IRG and I would recommend them to anyone. They do a great job !!
Tracy on reception is really helpful.
Thank you.
Very responsive and accommodating
Very responsive and accommodating. Considerate in change of schedules.
Absolutely shocking experience!
My car went here from my insurance company after someone had crashed their car into the back of mine while I was stationary. The back bumper had all snapped off and there was a horrible squeaking noise and cluncking noise.Everything went smooth I had a courtesy car arranged the next day by enterprise and 3 days later irg picked up my car. 3 weeks later I had a phone call to say the car was done. Went to go pick it up and the back bumper was my old back bumper that had noticeably been rammed back onto the car, the bumper was not on properly at all and that was very noticeable! It also still had scratches all over the back so it was quite obvious they hadn’t even painted the scratches! That squeaking and clunking that the car was deemed dangerous to drive over was also still there! So we took the car back. Spoke to the manager who claimed the back bumper had a clip put on to the bumper to hold it in place (it looked absolutely awful) and we exclaimed about the squeaking and cluncking noise as that was really worrying me and I’m pregnant bear in mind! I then have a call a week later to say the whole back bumper had to be replaced due to all the clips being snapped. SO WHY WAS MY CAR HANDED BACK TO ME IN THE FIRST PLACE??? Moving on, I then pick it up the second time after they’d finally fixed the bumper and resprayed the car. Low and behold the squeaking noise is still there and had not been addressed at all! They didn’t even speak to me about any of the repairs. Just let the poor reception lady deal with it who was very friendly and helpful may I add.
The worst experience I’ve ever had with a garage! For an accident and damages that were not my fault! My car is now back in a trusted garage of my choice having to have new shock absorbers as they had snapped and a brand new reverse light as not even that was checked! My car is still out of use and broke after it coming to this company for repairs all paid for my by insurance and they couldn’t even be bothered to fix it or communicate with me! Just a warning to all those who they are likely to take for granted to those who are either younger or don’t know much about cars. The stuff they tried to get away with and would’ve if I didn’t take my step dad with me! Absolutely disgusting

Antwort von IRG Repair Group
Very professional
Very professional. Quick service. Great communication. Great customer service
Great services
Great service, friendly staff. Reception lady most helpful.
Excellent service
Excellent service, kept me informed of the progress throughout and did a fantastic repair
Super fast service
Super fast service! Very impressed. Great customer service and very helpful staff. Will definitely be returning
Very happy even cleaned car on return…
Very happy even cleaned car on return recommended
Excellent car repairers
Excellent car repairers . Fantastic paint work .Helpful, polite . Open till 6pm . Best I’ve seen for insurance work having only had this one major accident.
Thank-you so much for being there for me when my mobility Insurance wasn’t .
Hi thank you for doing repairs on our…
Hi thank you for doing repairs on our car, I'm really happy 😊 and we will recommend you to everyone we know who needs repairs done on their car thank you again, also very friendly staff
IRG did a great job repairing my car
IRG did a great job repairing my car, including paintwork and a tyre replacement. They were quick, communicative, and professional throughout. My car looks as good as new—highly recommended!
Nice freindly company
Helpfully staff and good service kept me informed about my repair thank you
Promot efficient great job on car
Exactly what’s needed in a poor situation!
Friendly, reliable and efficient! Would highly recommend.
Tracy was superb
Explained the procedure correctly
Explained the procedure correctly, very efficient,work carried out to a high standard
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