James Moore Jewellers Bewertungen 

278
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Repaired my gold watch on the spot and put a new battery in. Excellent service, friendly and professional. Would highly recommend.

Bewertet mit 5 von 5 Sternen

I was really happy with the help I received from Liam when buying a watch. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. His excellent customer ser... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From start to finish the whole experience was one of ease. Purchased a Seiko porcelain dial, the website was easy to follow, each timepiece has an in-depth description which I found extremely useful.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very reliable,swift delivery. Product as described and authentic Garmin strap. Price competitive.Really impressed with ordering and delivery process. If only Garmin would make additional strap h... Mehr ansehen

Unternehmensdetails

  1. Juweliergeschäft
  2. Uhrengeschäft

Vom Unternehmen geschrieben

Family-run shop selling designer watch brands, diamond, gold and silver jewellery, plus repairs.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

278 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(278)

17 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent customer service

I was really happy with the help I received from Liam when buying a watch. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. His excellent customer service made the whole experience enjoyable and stress-free. I’m very pleased with my purchase and would highly recommend Liam to anyone looking for great service. Thank you, Liam!

3. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

sent pre-owned watch despite promised brand new

I ordered a watch for a gift for my wife, Before placing order, I called James Moore to confirm that the watch I am ordering would be brand new not pre-owned or used. I was reassured by man on the phone that it would be brand new, as they are authorised dealer for Olivia Burton. However, when I received the watch, it was not new at all, there were scratches on the belt, no plastics for protection on the watch, poor packaging. it was clearly preowned and returned piece.
Further to surprise, watch was sent by another company called First Class Watches ltd. while I placed order with James Moore Jewellers. This information was not advertise on their website. misinforming customer.
I had to return the watch. They ruined the occasion.
I will not buy from James Moore Jewellers and would not recommend anyone.

18. Mai 2026
Bewertung ohne vorherige Einladung
James Moore Jewellers-Logo

Antwort von James Moore Jewellers

Dear Ashok,

First of all, please accept my sincere apologies. I completely understand why you are so disappointed, especially since this watch was meant to be a special gift for your wife. I am very sorry that we let you down and ruined the occasion.

We take customer service incredibly seriously, and I want to be entirely transparent about what happened. When your order was processed, we actually had three of this exact model in stock. Every item is supposed to undergo a strict quality control check by our trained staff before being packed. It is clear that this check failed in your case, and the watch should absolutely not have been sent out to you in anything less than perfect, brand-new condition.

I can see that a free return and full refund have already been processed for your order, though I know this doesn't make up for the frustration caused.

I also want to clear up the confusion regarding First Class Watches. James Moore & Co is our physical high street store and brand name, but all of our online orders are processed by our sister company, First Class Watches Limited, simply for administrative reasons. First Class Watches was actually set up back in 2004 by the owners of James Moore & Co. While we do state this in the footer at the bottom of every page on our website, I completely understand why seeing a different company name on your parcel caused concern. Please be assured that both are part of the exact same group, and all our stock is 100% genuine and sourced directly from authorised distributors.

As a smaller retailer, we rely heavily on positive customer experiences to keep our business going, and it is genuinely upsetting to hear we missed the mark here. If there is anything I can do to help improve your experience or review - such as offering a discount on a future order - please don't hesitate to contact me directly at scott@jamesmoorejewellers.co.uk , or reply to the email we will send you directly.

My sincere apologies once again for the inconvenience.

Kind regards,

Scott

Bewertet mit 5 von 5 Sternen

Great longines authorised dealer

Visited James Moore jewellers and bought a Longines hydroconquest watch. Couldn't have asked for better service. Firstly they price matches to another authorised dealer and the lady who dealt with me in the shop was very patient. Spot on would highly recommend.

31. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Watches

I purchased a watch for my granddaughter s birthday. It was delivered in a few days and I was kept fully informed throughout. A very professional and caring service.

15. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Associated with First Class Watches

This is the In Store jewellers for First Class Watches. I actually bought from First Class Watches but if Online is this good in store must be fantastic as you could toch and feel before making a purchase.

Good price for the watch - a Garmin Epix gen 2 pro 51mm in Titanium. Ordered late on Friday and delivered on the Tuesday. They followed up by email to make sure everything was ok which I am pleased to say it was. Watch is superb - very pleased.

28. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service.

Easy to use website.
Fast, efficient and attentive service.
Lovely item that was just as described and at a competitive price.

15. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great watch specialist 100% satisfaction in 5 watches

Superb olde world Jewellers + excellent watch specialist one of the best Ive ever found. Erin & Kate are superb knowledgable & very helpful in a professional way & will tell you if something isn’t right. Their customer service is honestly the best Ive ever experienced. Liam the Boss is a very experienced watch specialist and helped me considerably. Scott the Technical man has a wealth of watch business and on one occasion resolved a day date issue saving it being sent ti Seiko for weeks. I have brought 5 watches of James Moore and I wouldn’t go anywhere else now after the great service I have had off all the people above who are excellent honest & do care about quality & customer care + satisfaction

13. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Terrific customer service, patient and polite

We had been looking for a T bar for an Albert chain for years in antique shops etc - we saw Kate who ordered several for us to look at which unfortunately just didn’t look right - after a few weeks she and her colleague came up with a pre loved one which was perfect - it was fitted and shiny ready to be given as a special birthday present! Thank you we’ll definitely be back 😊

30. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I found my dream-watch, at discount !

I found my dream-watch (my birthday present to me) on another very reputable website, filled in all details;-- then had my order canceled because they had sold out of that watch.
So I put the watch make and model in Google to see if anyone else had it. James Moore Jewelers had it for £60 LESS, + free postage !!! Website SO easy to use. . . .

15. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What a great experience

What a great experience. The information I received was perfect. From placing order to receiving the watch was faultless. Watch arrived on time by DPD and was in pristine condition. I would definitely buy from First Class again.

29. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly staff

Friendly staff, large selection of watches, patient when making your choice, got a great deal as they were able to price match and they set up the watch for me.

22. Mai 2025
Bewertung ohne vorherige Einladung

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