A company of this size needs to do btter, alot better! I placed an order on a saturday morning, went through to payment. Took the payment from my account. Then I get a message saying 'sorry there has... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been using JJ Foodservice for quite a few years now. Quality of food is very good. I have, in the past, had issues with delivery. Our lane is narrow and show restrictions which some drivers take... Mehr ansehen
Unternehmen hat geantwortet
Good products, good service, good delivery. I have been a customer for nearly six years, but I have never understood the pricing difference between collection and delivery when there is a threshold fo... Mehr ansehen
Unternehmen hat geantwortet
Good products, good service, and good delivery. This is my first time ordering from this service, and I’m so happy with the products and the prices. I recommend it to anyone who wants to place a large... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
JJ Foodservice is a UK-based food and drink wholesaler, supplying chef-quality ingredients including fresh produce, and catering essentials to households and businesses through 12 branches nationwide. For more than 35 years, we’ve been committed to making great food accessible to everyone. Whether you’re running a busy kitchen, a local café, or simply stocking up at home, we’re here to help with everything from everyday staples to big brand favourites. Ordering with JJ is simple and flexible. Customers can shop online, through the JJ app, by phone, or in-branch with support from our friendly team and self-service kiosks. With the choice of collection or delivery, we make it easy to get what you need, when you need it. Orders over £79 placed by 6pm qualify for next-day delivery, so you can rely on us for speed and convenience. But we’re more than just a wholesaler. We’re proud to play an active role in the communities we serve, including supporting local charities and food banks. Our mission is to deliver not just delicious food, but also a positive impact 💙 Find out more at www.jjfoodservice.com
Kontaktinformationen
7 Solar Way, Innova Park, EN3 7XY, Enfield, Vereinigtes Königreich
- +441992701701
- Comms@jjfoodservice.com
- www.jjfoodservice.com
4,2
Gut
578 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Non existent customer service.
Hi , I went to the Leeds branch to raise a complaint about a defective frozen product I received and the staff at the office were not at all helpful.
The customer service is non existent no answer when I tried to call.
Situation - I have taken a chicken shawarma 5kg from the Leeds branch , and when I went to my store and opened it the shape of the shawarma was deformed.
Informed the same to the front of office staff about this and their answer was to call the customer care ( which never picks up the call ) or email them.
I clearly informed them that it’s not the refund I am after but what’s the remedy if I get this situation going forward and I was told to request the delivery staff to open up every frozen product and check and then collect it.
Is this really a remedy a company of this size recommend.
No one is even ready to listen to the problem.
Very disappointing.
Update —
I got the product to the site but the employee refused to have a look at it. I requested of I can speak to a line manager or manger but no one was at the site is what I got as a reply.
I called the customer care and was online for at least an hour but no one literally no one attended the call.
Ok I will be opening each and every frozen product going forward and check if before collection as suggested.
Many thanks.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Rohit,
Thank you for taking the time to share your feedback. We’ve reviewed this in detail with our Leeds branch team.
Our records show that the concern was raised on 14th regarding the quality of a frozen chicken shawarma product. At the time, the product was not brought back to the branch and no photos or evidence were provided, which meant the team were unable to assess the issue on the spot.
You were therefore advised to contact Customer Care and provide images, so the matter could be reviewed properly and appropriate next steps agreed. This is our standard process for product quality concerns.
For future collections, the team also suggested checking frozen products at the collection point, so any issues can be addressed immediately.
We’re always keen to resolve concerns fairly. If you’d like us to look into this further, please contact Customer Care with the relevant details and images, and we’ll be happy to assist.
Kind regards,
The JJ Foodservice Team
Rubbish new system
Rubbish new system. People move forward in time you guys have taken a massive step back. And get people who have people skills to manage situations rather than bark at customers telling them don’t come before your scheduled time!
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Raj,
Thank you for taking the time to leave a review. We take all feedback seriously, as we always aim to deliver a quality service and a positive experience for our customers.
Our slot allocation system is designed to help ensure that all customers can collect their orders quickly and smoothly. When customers arrive earlier than their allocated time, it can impact those who arrive on schedule. While we always endeavour to serve everyone as efficiently as possible, arriving within your allocated slot helps us manage collections fairly for all customers.
If you’re able to share a few more details – including the branch you visited and your account number – we’d be happy to look into this further and follow up with you once reviewed.
Kind regards,
The JJ Foodservice Team
I've been a customer of JJ's for 15…
I've been a customer of JJ's for 15 years. For the most part I collect my orders from Basingstoke. The service is first class and I tend to be loaded and on my way with 10 minutes of my normal 6am arrival. Both the office staff and warehouse staff are very helpful. On the rare occasion I have a problem it has been satisfactorily resolved by the customer service team. Prices and product range are pretty good - hence why I have a customer for so long.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Duncan
Thank you for your continued support and for taking the time to share such thoughtful feedback.
We’re delighted to hear that your experience at our Basingstoke branch has been consistently positive, and that the team helps get you loaded and on your way so quickly each morning.
It’s great to know both our office and warehouse teams are making a difference, and that any rare issues have been resolved promptly by our customer service team.
We truly value your loyalty over the past 15 years and appreciate your comments on our pricing and product range. Feedback like this means a great deal to the whole team.
We look forward to continuing to support your business for many years to come.
The loading staff and service is very…
The loading staff and service is very poor. They missed my items second time and have done the same in the past
Extremely poor customer service.
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Hello Adam,
Thank you for sharing your feedback. Our team has reviewed the situation and we can see that an item was missing – we sincerely apologise for the inconvenience this caused.
We’ve been in touch to help resolve the issue and want to assure you that we take this seriously. Your feedback will be used as a learning opportunity to strengthen our processes and training, as we remain committed to delivering a quality service.
Thank you again for bringing this to our attention. We hope to welcome you back soon at the Enfield branch.
Warm regards,
The JJ Foodservice Team
Our restaurant sources all its…
Our restaurant sources all its essentials from this supplier, covering everything from A to Z. Although their rates are above what others offer, the quality justifies the cost.
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Mimi
Thank you so much for taking the time to leave this review!
We’re delighted to hear that your restaurant relies on us for everything from A to Z – it means a lot to know that we’re supporting your operation end‑to‑end.
We appreciate your honest comment about pricing. While we’re not always the cheapest, we work hard to ensure the quality, consistency, and reliability of every product we offer. It’s great to hear that you feel the value justifies the cost.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here to help your business thrive.
Thanks again for your trust and continued support!
Great service and delivery perfect as…
Great service and delivery perfect as usual and kind extra item as a replacement.. Thank you
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Hi Maxine,
Thank you so much for your kind words! We’re delighted to hear that your delivery was perfect as usual and that the replacement item met your expectations. Your continued trust means a lot to us, and we look forward to serving you again soon.
Best regards,
The JJ Foodservice Team
Really bad service
Really bad service, order delivered incomplete and no response from my email and telephone calls.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Hello Vanessa,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened.
After reviewing the situation, we understand that your order was short on wings, and we apologise for the inconvenience this caused.
Our Customer Care team spoke with you directly and, as a home consumer, next-day delivery wasn’t possible. However, we offered a one-off exception for you to collect the missing items from our Barnet branch to ensure you had what you needed for your function.
We also provided an email address for further assistance, but unfortunately, we didn’t receive any follow-up message. We always aim to resolve issues quickly and fairly, and we regret that this wasn’t reflected in your review.
If you feel this clarifies the situation, we’d greatly appreciate it if you could update your review to reflect the support offered.
Thank you,
JJ Foodservice Customer Care Team
JJ Sidcup
Staff and management are focused on service and customer care.
Wish all companies were caring and accountable
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Harry
That's such lovely feedback to read – thank you so much for taking the time to share it. We care very much about our customers and being accountable. Thanks for noticing and we look forward to welcoming you back to the Sidcup branch soon 💙
Amazing service from Dagenham
Amazing service from Dagenham
Always fast and best service
All the stuffs are serving with a smile and very friendly
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear AlAi
Thanks for taking the time to leave us a review – it's great to hear that the staff serve you with a smile and that they are friendly – that's what we aim for every day. We look forward to seeing you again soon!
Dagenham always give me best service
Dagenham always give me best service
I am really happy with their service
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Hello there,
Thanks for leaving us a five star review. It's great to know that our Dagenham team is providing service you are happy with.
We look forward to seeing you again soon! 😊
Dagenham is outstanding
Dagenham is outstanding
All the cashiers are amazing and giving me fantastic service.
I am very happy with their service
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear KR Hasan,
Thanks so much for the kind review – we are delighted to hear that you are happy with the Dagenham team, particularly the cashiers. That's great news. We look forward to seeing you next time 🙌
JJ Dagenham is the best
JJ Dagenham is the best , counter team 5stars
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Saffron
Thank you for taking the time to leave us a review – it's great to hear that our Counter team has delivered a five star service. We look forward to seeing you again ⭐️
Jj Dagenham Corina from counter and…
Jj Dagenham Corina from counter and Marian from the warehouse are the best
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Adriana,
Thanks for taking the time to leave us a review – it's great to hear that Corina and Marian from the warehouse are delivering quality service. That's what we always aim for ✨ we look forward to seeing you again soon!
Best service from Dagenham branch
Best service from Dagenham branch
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Husen,
Fantastic to hear you are happy with our Dagenham team, thank you so much for taking the time to leave a positive review. See you soon!
5 stars for Dagenham branch
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Arshad, thank you for giving our Dagenham team a five star review – it means a lot and we look forward to seeing you again soon.
5stars for Corina Counter Dagenham
5stars for Corina Counter Dagenham
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Muhammad,
Thank you for your wonderful review! 🌟 It truly means a lot to our team. We’re delighted to know you’re happy with our service.
Looking forward to serving you again soon! 🙌
Thanks!
Always 5 stars for Dagenham branch
Always 5 stars for Dagenham branch
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Abdul,
Your wonderful feedback made our day! Thank you for sharing your experience – it means the world to us.
🤗 We’re so glad you’re happy and can’t wait to see you again!
Fast service in Dagenham branch from…
Fast service in Dagenham branch from the counter
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Shakeel,
Thanks for taking the time to leave us a review – it's great to hear that your experience with the counter team at Dagenham was fast. Speedy service is important to us as we know how busy our customers are!
Thanks again and see you soon 💙
Dagenham branch is the best
Dagenham branch is the best
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Muhammad
Thank you for your amazing feedback! 💬 We’re thrilled to hear you’re happy with us. Your support keeps us motivated every day.
See you again soon! 🚚
Thanks!
Great team at Dagenham branch from…
Great team at Dagenham branch from management, security, cashiers, and warehouse staff very helpful and always a warm welcome
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von JJ Foodservice Limited
Dear Chris,
We appreciate your review more than you know! 🙏 It’s great to hear you’re satisfied with our service – especially from management,, security, cashiers and warehouse team.
Looking forward to serving you again soon! 🌟
Thanks!
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