Very disappointing experience – be extremely careful when ordering
I would strongly recommend being very careful before ordering from Kinetics Brace.
I ordered a shoulder brace, but I cancelled my order on the same day. Despite this, the company still shipped the product and charged my payment method.
Even more concerning, I was apparently enrolled in a monthly subscription, without this being made sufficiently clear to me during the purchase process. I had no intention of signing up for a subscription.
I find this sales practice very misleading. A customer should not have to discover afterwards that they have been enrolled in a recurring $39/month membership.
I have contacted the company to cancel the subscription and request a full refund.
My advice: Read the checkout details very carefully before purchasing from this website and check your bank statement afterwards for recurring charges.
Based on my experience, I would not recommend Kinetics Brace and will be very reluctant to shop with this website again.







