Kirton Games Bewertungen 

Item still not arrived out of stock but still took my money

great communication.

Delivery was supposed to be by 23rd December. The game I ordered as a Christmas present on 9th December has still not arrived and my e mail querying this has not been answered. Yet they can find time to send me an e mail requesting a review of my purchase - it's a joke!
In response to the reply the restock date advertised on the website when I ordered was in December- before Christmas.

Still waiting for a gift I ordered on 8th of december, emailed twice to ask about when it will be dispatched had no response

Excellent service - recommended

It never arrived, which I later found out, was due to a reprint issue which was not clear. Customer service does take a while to respond and they can become quite unprofessional. I have since asked for a refund and received it straight away. It’s unfortunate that my experience was not the best with this company.

Haven’t received item- contacted company about this and no response

Amazing service through excellent communication from friendly and knowledgeable staff. Would highly recommend!

Great to have experts supporting and helping with my order. I know my husband will be happy with his present!

Great item delivered in time for Christmas - thank you !!

Great prices on some great products. I can’t believe how much I got the tyrannical wars book for. Absolute bargain! Kirton will be my go to site when looking for products. I’ve let my friends know about them.
Thanks guys!

Extremely friendly staff, very welcoming and have a good selection of stock! The online store is straightforward and accessible and my online order was delivered quickly and arrived safely.

Simple to place an order and arrived in good time during a busy period.

Great discounts and great service. 5 ⭐

Great service. Ordering was easy and my order arrived well packaged and exactly when I expected it.

First class experience. Would deal with again soon.

Ordered at the start of November and not heard anything since.

I reached out last week via email and have heard nothing back.

Not had any confirmation of order sent/tracking information but they have taken my money

Avoid! Poor communication and even worse customer service

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Update:

Since this review was posted I have received a refund, and responded to this review. This is the first communication I've had with this company since my initial order.

The wording of their response below clearly shows no remorse for the mistake and an appalling attitude to customer service.

When I placed the order at the start of December the email clearly states that it would be delivered in 2-5 working days. There is literally no information in the email the item was out of stock.

This raises a further question, why take people's money when you don't have the item in stock?

I do take back my comment about you being a scam and upgrade this review from 1* to 2* , however, it will remain at a low level as that's the service you have provided me. The title remains the same as it's accurate.

- took my order early November with no information it was out of stock
- didn't respond to my customer service message politely asking for an update on the 25th
- only refunded me after this review and I started a dispute via the shop app.
- responded to this review by displaying your awful attitude to customer service rather than acknowledging you made a mistake

At any point had you properly communicated to me that there was an issue with GW and apologised this review would still not be so low.

Sort your attitude and customer service/information out.

Really friendly nice shop. Great guys went out of their way to get an item for me. Thanks!

I had an absolutely fantastic experience shopping at Kirton Games! Their wide range of gaming products, combined with their knowledgeable and friendly staff, made finding what I needed a breeze. The lightning-fast delivery and competitive prices were the icing on the cake. Kirton Games truly stands out in terms of both quality and service, and I can't recommend them enough to fellow gamers. Thanks to their brilliance, speed, and great prices, I'll definitely be returning for all my gaming needs!