Misleading Sales
Misleading Sales, Pressure Tactics, Harmful Treatments, and Unprofessional Conduct
I went to L'amour De Soi in August 2025 for a £99 skin tightening offer — that is why I attended voluntarily. However, during my visit, I was pressured into purchasing a 12-session treatment plan. The owner kept me in his room for over 2 hours, convincing me to proceed and claiming his skincare products were a free gift worth over £5,000. Later, he changed his story and demanded £400 for the same products, and at another point claimed they were worth over £6,000. He promised 12 sessions for the price I paid, but only four sessions were actually provided. The cost per session I effectively paid was £324.25, which is over the advertised or actual cost of £299 per session.
Initially, I refused the treatment plan and products, but under pressure, I paid £897 on 6 August 2025. No written agreement, invoice, or receipt was provided, and I was told to “trust them” as everything was recorded in their system.
On 7 August 2025, I contacted the salon twice (via WhatsApp and phone call) to cancel the plan and return the unused products. They refused. I later paid £400 in October 2025 based on the owner’s promise that no further payments would be required, bringing my total to £1,297.
After my third treatment session on 5 November 2025, I developed white patches, visible dents, and facial fat loss on my face . I contacted the salon immediately and was advised vaguely on general aftercare, but no written diagnosis or treatment plan was provided. The owner briefly examined my skin on 1 December 2025, took photographs, and reassured me the issues would resolve, but nothing changed.
During my fourth session on 23 December 2025, the owner demanded an additional £2,392 for the treatment plan and £200 for the same skincare products I had already paid £400 for, which he had previously claimed were free. He denied previous agreements, repeatedly pressured me, and made inappropriate remarks such as, “this is not a Turkish market.” He also discussed his rent and costs extensively while insisting I pay more.
I repeatedly requested their formal complaints procedure and ADR details. On 25 January 2026, the business confirmed they are not part of any ADR scheme and refused to provide a complaints process.
The salon responded to my previous review by stating that I attended voluntarily, that treatments were completed, and that products were used. While I did attend voluntarily, my review accurately reflects my experience of being pressured and persuaded into a 12-session treatment plan, misled about product costs, and experiencing physical harm. I am sharing my personal account and factual experience, based on documented evidence including payments, messages, and photographs.
I am sharing my experience to warn others that this salon pressures vulnerable clients and misrepresents treatments and costs. Please be cautious and do not fall into the same trap I experienced.
