This is the worst hotel I have ever…
This is the worst hotel I have ever stayed in, we stayed for 10 nights unfortunately, at a cost of close to AUD$3k, the bathroom tap had scum from years ago looked like it had never been cleaned, the rooms were serviced badly, left without toilet paper constantly, never vacuumed, dirty cups left in room. 4 days in we then had no hot water for 2 days which meant we could not shower, they did not give two hoots about it, then 2 days later we had no flushing toilet for over 48 hours, the shower never ran the water out of the bath whilst showering so the water was up past your ankles. A major safety breach. My daughter slipped and could have hurt herself seriously, they still didn’t care. The front staff including management were so rude. I asked for a refund for the nights we had no hot water and no toilet and they blatantly refused. I booked through booking.com and they also have done nothing to obtain a refund. Overall the hotel was a disgrace. We were not the only guests who encountered this issue. Do not stay at this hotel, the rating should be a 1 star and booking.com should not be selling properties like this.