Laybrook Bewertungen 

From start to finish the service was excellent.Debbie was brilliant explaining everything to us about the bed and delivery. The delivery was quick and arrived on time as promised . Mark and Raymond were extremely helpful and demonstrated how the bed worked to my disabled sister and partner.

Having bought a hospital bed for my husband, we encountered a problem which required adjustment for his particular requirements, having contacted customer services who responded very quickly and went out of their way to solve the problem to a satisfactory solution. An excellent company to deal with, very pleasant, nothing was too much trouble. Very highly recommended, we thank them very much for all their help, would be happy to give 10 stars were it possible.

I was purchasing a bed for my elderly father who has particular needs. The salesman I spoke to was very helpful and knowledgeable about which bed would be best suited.
The bed arrived on site at the allotted time and was put in place by the delivery team.
My father is over the moon with his new bed and is sleeping better than ever.

I was so delited with the two engineers
they word very hard had to take my old bed apart,then put my new one together cleared all the packing they friendly cheerful,I recommend them to anyone Rayond and his team mate
thank you so much for my beautiful bed Mrs k stewart

Very good service for ordering and delivery; we had an issue with road closure on our end on the day of the delivery but they very kindly agreed to redeliver on another day. Delivery and installation was thorough and very helpful staff.

There were some issues at the outset and, therefore, took a little longer than expected but when the chair bed did arrive the engineers were very pleasant and professional. They explained everything in plain, understandable English. It has made my life much more comfortable. Overall I am extremely happy with my purchase.

I originally bought 2 beds from Laybrook 15 years ago. I was very impressed with the friendly staff I dealt with at that time, I decided to contact them again when I wanted to buy a new mattress. So I did! And they did not let me down. Their staff are extremely professional and I would recommend Laybrook to anyone. Even the guys who delivered & fitted the mattress were top notch. They get 10 out of 10 from me.

Having had three other quotes from other companies who sent agents to my home. Not an experience I enjoyed ! A neighbour had purchased from Laybrook and recommended them so I rang them and was able to order over the phone! Very quick and easy! Ash was excellent and explained everything clearly! Bed was delivered on time and the process was completed easily. I was then told everything I needed to use the bed clearly and quickly. Great service all round and highly recommend!

Overall a great company with good salesmen. I managed the process for my sister and they were extremely helpful with the back & forth queries. She and her husband are really pleased with the two hospital beds they ordered. The delivery, installation and disposal of the old beds was done easily and quickly. One note, before ordering, take extra care in the choosing of the mattresses and also ensure they get your name correctly spelt, as once wrong, the com puter says NO to changes

I rang to have an engineer come to check over our bed the vibration function not working after we moved, Laybrook siad it would need a full check to con tinue the warranty I agreed and paid over £200 I gave them our new address. A couple of weeks later I had a notification of the engr visit I rang to confirm b ut when I confirmed our adress I was told that it still was booked for our address b ut it would still be on the same day. Fast forward a week or so another visit confirmation as requested I called to confirm but when I checked the address IT WAS STILL wrong I was then told the visit would need to be rearranged this despite me having told the company our no less than 3 times of our new address. Appalling customer service I am still waiting for my refund and have still had no further contact from the Company. % star support I think not

The overall experience in terms of selection, ordering, delivery and installation was excellent. The price was very competitive and we are absolutely delighted with the quality. Highly recommended.

I bought,a Dorchester 4 foot bed lovely was delivered and put together very quickly I, would recommend this company

Excellent company to deal with.
From day one,speaking with Dan in the sales department. Not pushy,knowledgeable,gave me time to decide what I wanted and needed.I now have a custom made bed. The delivery men were friendly and helpful. Even made the bed for me.
Would definately recommend Laybrook

Delivery good paperwork wrong

A great experience from start to finish.
Superb bed, polite and courteous staff
whom I spoke to.
Dan was brilliant.
Delivery staff superb and didn’t leave a mess.
I would recommend Laybrook to anyone.

Michael found a reclining chair in stock that suited my Mums needs, delivered within 2 days by the team, more than helpful.

Not Fit for Purpose.
We purchased a Harlech adjustable medical bed from Laybrook in December 2023. We explained that my husband had Parkinson’s Disease and used a grab rail to help him to manoeuvre in and out of bed. Laybrook sold us a grab rail for £175 and fixed this to the wooden bed frame on installation. I noticed earlier this year that a piece of wood had broken from the side of the bed frame where it fastens to the bed head. Laybrook visited and said my husband had used excessive force and we would have to pay for a whole new bed frame (approximately £2500). The grab rail is not fit for purpose for a wooden framed bed. The company’s claim that their medical beds would meet my husband’s needs were not true. If you need to use a grab rail I suggest that you do not buy a Laybrook bed.

Laybrook were very helpful and a good company to deal with. They have a good selection of beds to choose from and we found just what we wanted. Slightly late arriving but it was order in the May bank holiday season. We all like a few days off so not a problem.

We experienced a wonderful job. The fitter worked so hard and even hoovered after. Highly recommended..

Ordered a turning bed for my elderly aunt. The Laybrook team made the process easy from outset. We are in Scotland and I had been hesitant about service from a company who are not local but when Michael visited us he put my Aunt who is often hesitant with new people and things completely at ease, he was polite friendly and professional and showed he not only believes in the products, he really cares about those using them. Ash and the team in the office also knowledgeable, efficient and great to deal with.

As well as the great service the bed is solidly made, quiet in use with a very easy to use remote control even for my aunt who has struggled somtimes with the control for her rise and recline chair.