Lee Longlands Bewertungen 

Worked very hard to come up with a good deal, very professional.

Carpet and rug department…excellent advice and service. Very helpful staff through out the store

We have recently had two deliveries from Lee Longlands, both times we had the pleasure of having Tom and Mark. They are top guys. Put everything just where we wanted it, all with a big smile. They're both polite and professional whilst being personable. Every company needs a Tom and Mark. A dream team

Tom & Mark delivered my new sofa so pleased with it thank you

This is a replacement review. My original has been deleted.

Lee Longlands overall provide a good service. It's unfortunate that they were let down by Tetrad, thus letting me down.

Will & Lewis delivered our sofa on time. They were careful, removed all packaging & very polite. Tetrad failed to supply the correct legs with the sofa.

The Tetrad sofa was originally ordered on the 29th April 2026. It was delivered on the 11th August 2026, which is 15 weeks instead of the promised 12 weeks. The delay was caused by Tetrad.

The sofa that was delivered had the wrong legs. Lee Longlands ordered the sofa with Tetrad to my requirements. However, it turned out that Tetrad didn't do the type of legs that I required. Despite this, Tetrad accepted the order from Lee Longlands & delivered it to me, with the wrong legs. Tetrad didn't inform anyone that the legs that I required weren't included with the sofa; they should never have taken the order from Lee Longlands.

After discussions with Tetrad & Lee Longlands, the sofa has been taken back by Lee Longlands, as Tetrad accepted that they're in the wrong.

Lee Longlands have been very good about this. It's not their fault that Tetrad proceeded with an order that they should not have accepted.

Amazing sales staff and fantast ic delivery from to y and alex, love our new chairs x

I visited the showroom in Kidderminster and the gentleman that dealt with mevwas very helpful and approachable, I gpt a great deal on the furniture I purchased in the sale. Communication was great , I was phoned a week before delivery to check tge date was OK for me. The delivery staff were fantastic they phoned just after 9am to give me a 2 hour time window for delivery and it was outside my house in the first minute of that. The staff were very polite and helpful, checked before unloading where I wanted it placed, bought it in easily and positioned it for me, taking away the packing with them. First class service all round and fantastic quality furniture. Very pleased, thank ypu.

Lee Longlands have a lot of choice of furniture and carpets. We were able to see the sofas and carpets together in one shop which was good. Their prices were very competitive and they also offered an interest free option.
The delivery guys were excellent, they put it all together and took away all of the packing. Overall we're very pleased.

Richard and James went above and beyond in their job today to get our new corner couch into my property today I can’t thank then enough!
Job well done lads

We were given a delivery slot of between 12 - 2pm, our furniture arrived at 12pm. Nathan and Kane were courteous and efficient and the furniture was assembled within 10 mins. We were very pleased with the service and our new furniture

Great service again from this long-established seller of quality furniture. Everyone, from the central call centre team, James at the Birmingham store and the delivery team led by Charlie were all very responsive, friendly and professional. Reasonable delivery cost and good communication over delivery.

Mark and Lewis delivered my table yesterday. They were efficient, friendly and courteous. They assembled the table and even asked exactly how I wanted it positioned. I am very pleased with both the table and the customer service. Pease pass on my thanks to them both.

Excellent service, delivery and installation no quibbles

I purchased a bed frame from Lee Longlands, which had to be built by the manufacturer prior to dispatch (long lead time). The service I received from multiple teams was exceptional! This included sales, dispatch, accounts, and the delivery team. Every person I interacted with was professional, diligent and went above and beyond. I am really pleased with the new bed frame and will definitely return to Lee Longlands in future. Thanks to Richard and Will who delivered and assembled the frame with great care and professionalism. And dispatch who worked with me on a suitable delivery date. Thanks everyone!

I paid for a dining table and chairs Birmingham Store back in April 26 finally delivered in August. When they came to deliver and assemble they realised it was faulty. The fitters and I reported the fault immediately to Lee Longlands. Despite chasing this issue on a number of occasions their customer service department hasn't had the courtesy of getting back to me. I have contacted the store on a number of occasions and constantly told that PATRICK from customer service will call me and he has failed to call. They have taken my money (several thousands of pounds) and have delivered a faulty product and simply ignored me. The service is extremely poor and I have chased it one last time and will then report them to them the ombudsman as I have been waiting over 3 MONTHS.

Alex and the team were extremely friendly and helpful. There was a good variety of quality furniture.

Our whole experience started with Jamie in the Bristol store, extremely helpful and knowledgable from the beginning!
We purchased a sofa bed and I was nervous about it fitting up the stairs. When the delivery guys Nathan and Kane arrived they were fantastic from the get go! Friendly, smiley and such a positive attitude. I loved their authentic and genuine approach! How they carried the extremely heavy sofa bed up the stairs and into place I will never know. They got it all set up and nothing was too much trouble! They were a true delight to deal with and I can’t praise and thank them enough!

We received our sofa in February and within just a few months the fabric developed severe bobbling across multiple areas. The seat cushions have also sunk noticeably, despite only being used by two adults, with no children or pets. For a sofa at this price point, this is simply unacceptable.

We raised a complaint in July and, after numerous emails, eventually had a third-party technician visit in September. We were told the bobbling was due to the type of fabric and that, essentially, unless we wore satin or silk, we should expect it to happen and would need to shave the sofa regularly. Had we known this before purchasing, we would never have bought it. This is certainly not what we expected from a supposedly reputable furniture retailer.

Things have been just as disappointing when it comes to customer service. We were later emailed to say the technician had found nothing wrong and that the bobbling was normal wear and tear, which completely misrepresented the conversation we had with him, where he agreed he we should have been told about the nature of the fabric and wouldn't have been happy himself.

On 14 October, a manager promised to call me back the following day. I’m still waiting. It is now 2 November. Last Tuesday, another member of staff also promised to call me back, and again, nothing. I’ve made repeated calls and left multiple voicemails with my contact details, but nobody returns them. Calls now go straight to voicemail, and even leaving messages achieves absolutely nothing.

We chose Lee Longlands believing we were buying quality furniture from a reputable retailer. Instead, we’ve been left with a deteriorating sofa and months of chasing a company that seems to have little interest in putting things right.

My advice to anyone considering buying from Lee Longlands is don't. The product quality has been extremely disappointing, but the after-sales service has been even worse! It’s clearly much easier for them to take your money than to help when something goes wrong.

We are still waiting for someone to take responsibility and actually resolve this.

We have shopped at Lee Longlands Birmingham several times over the years. In fact they are our ‘go to’ store when looking for an item for the home. Have always found what we want and the quality we want. Staff always courteous, pleasant and efficient. Delivery very good, on time and tidy. We have never been disappointed.

Lee,Lamar and Charlie were great delivering our new furniture from Lee Longlands. Thanks