Lex Autolease Bewertungen 

I have been leasing a vehicle through Lex Autolease for 20 months. Their handling of a serious safety issue has been negligent, dismissive, and deeply concerning.

Within months of receiving the vehicle, during winter 2024/25, the interior of the car began freezing in cold weather. The inside of the windscreen and panoramic roof ice over, requiring ice to be scraped from inside the vehicle, while condensation drips into the cabin. The car also steams up uncontrollably during normal driving, severely restricting visibility.

This is a clear safety risk.

A Volvo main dealer inspected the car in January 2025 but tested it indoors in warmer conditions, despite video evidence showing internal icing in real-world temperatures.

In January 2026, Lex Autolease arranged an independent inspection by DEKRA. Their written report confirms:
• The windows steam up constantly
• The rear screen is coated in condensation
• The engineer observed abnormal steaming during a test drive
• Video evidence of the interior windscreen and panoramic roof being frozen was reviewed
• The engineer states this behaviour is usually a sign of water ingress
• Further workshop investigation (including partial interior stripping and water testing) is required

Despite this independent confirmation of abnormal, safety-critical symptoms, Lex Autolease closed my complaint on the basis that the “root cause” was not identified.

In other words, Lex accept the symptoms exist — and still chose to walk away.

Over 20 months I have been forced to run the heater constantly just to maintain visibility, increasing charging costs by an estimated 30–40%, costing me thousands. Lex refused to discuss this by phone and showed no interest in safety, cost, or duty of care.

I am now being forced to escalate this to the Ombudsman because Lex Autolease appear unwilling to take responsibility for an obviously unsafe vehicle.

Closing a safety complaint because a defect is difficult to diagnose is unacceptable.
Ignoring independent evidence of a dangerous condition is reckless.

Avoid this company.

Trying to return a lease car. Been trying since Dec 20th. Now had 2 failed pickups. First time they didnt bother turning up, second time apparently there is nick in the tyre and although it passed its MOT they refused to take it and just left. Been on hold for 22 mins so far trying to get through to them. I have had a complaint lodged since Dec 20th and it still has not been assigned to anyone. Meanwhile they continue to take out a monthly lease fee and want to charge me for failed collections...its a joke...AVOID

How do these people actually stay in business. Trying to submit an application, the site crashes saying an unknown error - try again. Tried again - same issue. If customers cant apply, it must be quite difficult to sell finance - Obviously, no Customer Service in sight or contactable by any means. Update - Managed to work out the issue after liasing with Tesla. For anyone having this issue - if your company name is in the address (which it often is as it pulls the address from a database), then it will fail, but you will not be told why it has failed. Something that should take 5 mins ended up taking around 2 hours.

I have just returned my vehicle after a three year lease - during that time Lex Autolease have been good at answering any queries I had. I was dreading returning my vehicle reading all the negative reviews but needn’t have worried. I knew my mileage was over the stated limit of my contract and Lex had warned me of the fact I would incur a charge for this numerous times. I was fine paying this as I had gone over the limit!
I did pay to have three of my alloys sorted out before return as I had damaged them, beyond normal wear and tear.
The man who came to collect the vehicle was friendly and checked my vehicle over and said it was fine and he was happy. There were a couple of small scuffs, a really tiny dint, some wear on the tyres - but they were legal and I had had them checked before return - so small amounts of wear and tear on the car but no real damage. I have incurred no extra charges, apart from mileage, and I am very happy with my experience. Thank you Lex Autolease. If I leased another car would use Lex Autolease again.

Lex Autolease received a PCN from a leading car park provider stating I did not pay for parking.

I did pay for parking and it was an error. Instead of advising me about the PCN and allowing me the 2 weeks to appeal the fine, Lex paid it.

They then added a £30 admin charge meaning I have to pay £90 for an incorrect PCN.

Really poor….

The worst service ever, can’t get them on the phone just cuts off and they don’t answer emails either.
Thank god,it’s a company car I have from them, if it was a personal lease I would be raging !! Hopeless keep as far away as possible

Awful company to deal with. Most of the time, the car manufacturer finance company offers better deals, higher mileage etc…

57 days to complete straight forward repairs on a commercial vehicle, leaving us van less for much of that time, impacting our customers, service and income.
Lex Autolease couldn't have been more unhelpful or uncaring, all they want is to charge you for every little thing.

Sadly I can't give anything lower than 1 star.

I haven't even got the car yet, and as Tesla pushed us through to Lex to sort the deal, chaotic and unprofessional would be an understatement.

I've never experience a company so disorganised, slow at responding, and then asking a customer to try and resolve issues at their end relating to references and codes.

I'm not sure any car is worth dealing with Lex.

Avoid at all costs.

My wife was named customer for 8 years. Vehicle due to be returned and collected day before we were emigrating. On the day we got an email from the collector saying they were coming five days later. Took about 50 minutes and numerous calls to get through - then were told Lex would do absolutely nothing about it. Nothing. They left us high and dry trying to sort out THEIR problem. They blamed the collector and blatantly refused to accept any responsibility or duty of care. Avoid like the plague. That's what you get for getting charged an extra £50 a month for a contract extension on an 8 year old lease car.

Really slow, really poor customer service, infuriating from the very start of having my car lease with them

My car from Lex with less than 20,000 miles has broken down. They came to take the car for repair but say I'm only entitled to 48hours of a hire car. They refused to organise the car unless I rang back their premium line. When I asked what I do for getting to work after 48hours, the woman from lex told me that wasn't her problem. Im now left paying for a car that I don't have with no replacement. No public transport options so dont know how I'm going to work or get anywhere until my car is repaired. Very disappointing service from a company who obviously dont care about their customers.

I went through UK Car Line Ltd to lease my new car and LEX AUTOLEASE were the underwritersm for the vehicle. Not only was the initial information provided promptly, but followng my credit check they actually reduced my quote, meaning I'm paying less! The follow up service has been good so far and I am due to get the car in a few weeks so we'll see how ongoing support pans out - for the moment I am a happy customer of both companies!

I have leased with Lex for about 3 years; I recently received a car park ticket from parking eye : Lex sent me the details as did parking eye and for that Lex charged me a £10 admin fee
?? All they do is admin !! what a cheek ; so then I have to deal with them and parking eye , for info I successfully appealed the fine with Parking eye they were good to deal with Lex had to refund my tenner ; A bit more admin for them . I am expecting a further admin charge !!

They advertise 0% APR with Tesla but good luck being approved, it doesn’t matter if you have a stellar credit score. Either there is a glitch with their credit review process, or they have maxed out their exposure at these terms and will not onboard more customers, or it is a scam. The worst is that there is no feedback loop referenced in their email other than sending a letter by post (good luck with that!), they seem to make it difficult on purpose to speak to them. It’s the worst experience I’ve had with a car leasing company, exceptionally poor customer service, Tesla should find an alternative.

Great service from start to finish. Kept me informed all through the process. Would happily use them again.

Loads of issues with my ID BUZZ, lex auto not interested, absolutely disgusted that managers will not talk on the phone to me!!!!
Solicitors next step, what a way to treat people.

Leased a vehicle for 3 years with these guys and I had no issues whatsoever. Customer service was always friendly and helpful when I called in and the collection process and return of the vehicle was straightforward. Maybe I got lucky but I would recommend.

On 22/08/25 my EV broker offered me a delivery slot for my vehicle, with Lex Autolease showing availability on 29/08/25 or 01/09/25. I opted for 29/08/25.

It is now 28/08/25 and my broker has still not received any confirmation or communication from Lex regarding this booking. This lack of clarity and basic customer service is unacceptable — particularly given that the delivery slot was offered almost a week ago.

For a company of Lex’s size, this level of service is extremely disappointing. Customers should not be left in limbo right up to the day before a scheduled handover, with no certainty if the delivery will even go ahead.

Shocking customer service after 3 year lease all paid you put a dispute on my file for £548 after I told you I needed time to pay cause I had to look after my terminal ill father and you didn’t care still stuck a default on which again I have asked for you to remove and the answer no.