Lighting Legends Bewertungen 299

TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I can’t review the lights yet as they won’t be going up for a few weeks yet but my experience dealing with Lighting Legends was excellent. They promptly dealt with an enquiry pre-purchase. Thereafter... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Good communication from Lighting legends. The lights are nice and look good , my one reservation would be the Lux level when they turn on could be better, if slightly darker before they switch on thu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Easy, smooth, fast and efficient transaction from choosing the elite festoon 15 metres to receiving them. Fitted and working brilliantly; the quality of the materials and construction seem very stu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had super festoon lights a while now in our front courtyard garden and back courtyard garden. (Which we have on most evenings ) Recently added another set for extra lights . Decided to also bu... Mehr ansehen

Unternehmensdetails

  1. Beleuchtungsgeschäft

Vom Unternehmen geschrieben

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

299 Bewertungen

5 Sterne
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1 Stern

Hat 10 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Bewertet mit 5 von 5 Sternen

Absolutely fab

Absolutely fab, that good in fact a lot of my friends have brought the same ones.

We now have 40metres and counting

10/10

10. August 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thank you Lee. 😊 Really pleased to hear your happy with your purchase and fantastic your friend also purchased some!! We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Fantastic company and quality products.

Fantastic company and quality products.
I brought the lights and I was so impressed with them that I recommended them to my work colleagues and friends and they will be buying these very shortly.

10. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thank you Marcus. 😊 Really pleased to hear your happy with your purchase and thank you for recommending us! We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Have ordered 3 sets of lights for our…

Have ordered 3 sets of lights for our garden absolutely love them they are very robust and affective. Ours go right around the garden. We have had lots of lovely comments about them and friends have also bought them. Last winter when it had snowed, the snow sat on top of the bulbs it was lovely. Highly recommend them 😊

10. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thank you Mrs Wynne. 😊 Really pleased to hear your happy with your purchase and I'm sure the garden looks great! We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk

Bewertet mit 1 von 5 Sternen

Just checking this company out

Just read the reviews as I was checkout this company to make sure it was legit before ordering. Glad I did form the reviews on here regarding customer service, no phone contact I won’t be using this company. Thanks to the reviewers

10. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Hello Tim, Its a shame you have felt the need to leave us a negative review without actually ordering from us before. Although we don't operate a telephone service we do pride ourselves in providing our customers excellent customer service via our in house support team on emails and respond to all queries within 48 hours maximum. We are rated as "Excellent" on Trustpilot and have many happy customers who have left us genuine positive reviews for both our products and our customer service. Kind regards. Jon @ Lighting Legends

Bewertet mit 1 von 5 Sternen

Poor Customer service

Very frustrating to keep receiving an automated email reply and no direct number to call to speak to an advisor, received an email on the 28th July to say my order as been dispatched and with Hermes, its now the 10th August and still I haven't received my order or an email with an explanation from my last email sent on 8th August.
If someone at Lighting Legends can reply to my emails regarding Order 15118 that would be greatly appreciated.
Customer service is none existent I will be contacting the ombudsman if i don't get an update with in the next day or so.

10. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends


Hello Diane, I would like to apologise for the experience you have had with us on this occasion. I can see there was an unforeseen delay with your order and that you were contacted via email to get this resolved. I hope this doesn't deter you from purchasing from us again in the future. Kind regards. Jon @ Lighting Legends

Bewertet mit 5 von 5 Sternen

What great customer service

What great customer service, I contacted Rob about some bulbs that had failed and not only did they promise to send 5 replacement bulbs he gave care advice too. All that and great looking lights that transformed the garden.
Clare S

29. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thankyou. 😊 Really pleased to hear your happy with your purchase and that Rob was able to give you some helpful advice. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Could not be happier with the lights

Delighted with the service, from ordering to delivery was three days. Product well packaged on arrival, and easy to install and connect.Lights appear to be well constructed and fit for purpose.

29. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thankyou John. 😊 Really pleased to hear your happy with your purchase and our super fast delivery. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Great lights and excellent customer…

Great lights and excellent customer service Would recommend

22. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thankyou Paul. 😊 Really pleased to hear your happy with your purchase and our customer service. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 3 von 5 Sternen

Not quite long enough (that’s what she said)

Ordered a set of 10m string lights - having measured and re measured the space before ordering.
Lights arrived and was initially really impressed with quality etc.
Only issue was they weren’t long enough.
Transpired that the spacing between each bulb is incorrect and therefore overall length reduced.
Should have been 1m spacing but turned out to be 90cm - reducing total length by 1m…
Contacted company via email to advise / query this and was told that the spacing is an approximate (even though image shows twice the spacing to be 1m) and that I could order additional lengths if required.
Made do with what I have and just rejigged them so they kind of fit.

21. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered one set of lights plus an…

I ordered one set of lights plus an extension. I was really impressed by the quality and whenever I emailed them with questions they replied. I ordered another set of lights and my garden now looks lush ready for my daughters birthday.

9. Juli 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thankyou Andrew . 😊 Really pleased to hear your happy with your purchase and that our support team was able to answer any questions. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 1 von 5 Sternen

Customer service seems non existent

I find the fact they don’t have a phone number is really frustrating as there was an issue with my order and I requested to cancel before they were dispatched several times, but I’ve have no reply to my emails.
The lights then arrived and I refused delivery so they would go back directly to them. I’ve now emailed twice since refusing delivery to explain the situation and request confirmation of when my order can be refunded…but as expected I have still nott received a reply.
£170 odd has been taken from my credit card and I am concerned than no one seems to reply to me to confirm when I can expect it to be back on my card or even to acknowledge my contact.

The box was sent directly back with Hermès and was not even opened.

If someone at Lighting Legends can reply to my emails regarding Order #13192 that would be greatly appreciated.
Basic customer service seems to be missing here, I’m hoping I get a reply soon so I don’t need to contact the ombudsman etc.

Thanks
James

3. Juli 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Hello James, I would like to apologise for the experience you have had with us on this occasion. We don't currently operate a telephone service however all our customer contact should be responded to within 48 hours. As you refused delivery I can see you were refunded for your order and that you were contacted by our support team via email to get this fully resolved. I hope this doesn't deter you from purchasing from us again in the future. Kind regards. Jon @ Lighting Legends

Bewertet mit 5 von 5 Sternen

String lights

Just received the lights, very prompt with order and delivery. Received 3 days later. Have put them out to try them and we love them even during the day they look good. Just trying out different ways to hang them to get the best effect and not difficult to move either. Will definitely be ordering some more when decided what we need.

1. Juli 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thankyou Jeff. 😊 Really pleased to hear your happy with your purchase and our super fast delivery. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Really nice set of warm ambient lights!!

Really nice set of warm lights. Well made and fit for purpose. I have connected to a timer for all round best ambient moods. Thank you.

1. Juli 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thankyou Simon. 😊 Really pleased to hear your happy with your purchase. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Excellent set of festoon lights

Excellent set of festoon lights - worth avoiding the cheaper sets, as these are great quality at a reasonable price. Well impressed.

1. Juli 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thankyou Paul. 😊 Really pleased to hear your happy with your purchase and the quality of our lights. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Delighted with my festoon lights

Delighted with my festoon lights, so much so I bought a second set and extension cable for me .... and some solar lights for my daughter in law.

30. Juni 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thankyou. 😊 Really pleased to hear your happy with your purchases. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Very happy with our heavy duty string…

Very happy with our heavy duty string lights - just what we wanted and the ability to order an extension cable has made our purchase very flexible in how we use it. Really quick and efficient delivery - arrived exactly when they said it would. Really good service.

30. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thankyou Gavan. 😊 Really pleased to hear your happy with your purchase our quick and efficient delivery. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards
Jon @ Lighting Legends
www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Had a good first time ordering…

Had a good first time ordering experience, very easy and quick,no fuss,no waiting,no wrong order,no messing,so well done who's in charge,clearly have your ship in order

30. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thank you Simon. 😊 Really pleased to hear your happy with your purchase and our customer service. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk

Bewertet mit 4 von 5 Sternen

Seem to be good products

Seem to be good products although haven’t had time to fit them, previous purchase was disappointing as although IP rated outdoor lights they have filled with water and are impossible to drain (not sure how water gets in and not out!)

Hopefully this new version will be better.

30. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely love they lights

Absolutely love this lights they are so nice had a little problem with a cpl of bulbs but lighting legends were very good to sort this out would certainly recommend

30. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Lighting Legends

Thank you Susan . 😊 Really pleased to hear your happy with your purchase and our customer service. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk

Bewertet mit 5 von 5 Sternen

Unbeatable experience in garden lighting.

Top class quality string lights, which enhance the garden beyond belief, ruggedly built to last in all weathers. Fast delivery time, too.
Unlike cheaper copies, these have replaceable bulbs, so no having to put up with dud bulbs to spoil the effect. Well done, Lighting Legends.
Albert.

30. Juni 2021
Bewertung ohne vorherige Einladung
Lighting Legends-Logo

Antwort von Lighting Legends

Thank you Albert. 😊 Really pleased to hear your happy with your purchase and I'm sure the garden looks great! We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk

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