Lister Horsfall Bewertungen 

Outstanding customer service from the team at Ilkley!
I recently needed to have my wedding ring resized and had the pleasure of dealing with Sheree. She was incredibly professional, welcoming, and made the whole process feel effortless.

While I was in the store, I also asked to try on a watch from their display, and the team was more than happy to accommodate. I initially left a deposit with plans to collect the watch when I picked up my ring, but after leaving, I changed my mind and returned to ask if I could take the watch home that day. Sheree was extremely understanding and happily made it happen.

It was great to chat to George and Leslie who both took the time to chat with me while Sheree was sizing the watch, which really added to the overall experience.

Thanks again to the whole team for such a warm and enjoyable experience!

The full team at lister really do know how to make someone feel welcome and appreciated when coming into the store. A special shoutout to Jonathan who always makes my visits special and goes above and beyond to ensure all my needs are met. He is very knowledgeable and always give the best advise he possibly can when it comes to purchases of jewellery and especially the watches. No matter how you’re dressed, you’re treated like a valuable customer at Lister Horsfall. Since my first purchase in 2017 I have been a returning customer and will continue to do so with Jonathan’s help

I visited Lister Horsfall in Ilkley October 2023 not intending to, I was in walking boots and walking clothes, despite looking scruffy I was greeted by Matthew, he treated me with respect and showed me different Rolex watches despite my appearance, as such I registered my interest in a Rolex.
Fast forward 1 year and while on a walk in the same walking gear I called in to discuss my Rolex interest. I was again greeted warmly by Danielle, unfortunately during the last year they had had a change in systems so I wasn’t in the new one. However the watch I had requested was in the window and for sale, what are the chances? I paid a deposit to secure it, Danielle said her store is Halifax but should I want her there on the day I collected the watch she would be there, she was true to her word and came over on the day I collected the watch, I was greeted as a friend, she is so kind and warm, George was also there that day and so we chatted to him as he brought our coffee, what a great team. It truly was a great experience.
Thank you
Tara

I recently visited Lister Horsfall in Halifax to purchase a Rolex for my dad's 60th birthday, and I couldn't be happier with the experience. Danielle provided outstanding service that was both candid and honest, which is something I truly appreciated. From the moment I walked in, she took the time to understand my criteria, and it was clear that her extensive years of experience and expertise were at the heart of the service she provides. Her deep understanding of watches and keen attention to detail made it an easy choice. Highly recommend!

I went to see George through a referral from my business colleague. I was looking for an engagement ring and had no idea where to start apart from a couple of pictures. George was fantastic in guiding me through the various options and explaining the different styles of ring and cut of diamond. Although I paid a little more than I expected, I feel like I got good value for money, excellent service and the ring itself looks amazing. I am really happy that I chose Lister Horsfall and George! I would highly recommend!

As a long term customer with Lister Horsfall going back to my first Rolex purchase in 2013, I had no hesitation asking Sheree to help source a necklace for my daughter’s special birthday. The choice was exemplary and the whole team at LH Ilkley made collection such a special experience for her, including bubbles and flowers. Service, a good understanding of the customer’s taste, and attention to detail, I highly recommend Lister Horsfall for any jewellery needs. I look forward to my next visit, with my wife.

I arrived at the Halifax store with one of my beloved watches … Omega Seamaster … it’s been a firm favourite for over 25 yrs.

Despite the fact that I’d not bought the watch from L/Horsfall nor set foot in their store before, I was greeted by friendly & knowledgeable staff, who solved the issue with the damaged strap within one hour AND without any charge.

Superb service, the like of which one seldom sees these days.

Guess where I’ll be buying my next timepiece??

Thanks to you all.

I first used listers many years ago,I was recently looking in the window and I spotted a stunning ring, the staff are very friendly and helpful, I've dealt with junaid and silas,but mostly silas, he's been extremely helpful in redesigning an old ring that I never wore and turning it into a stunning pendant, so I've not only got a new ring but I've ended up with a stunning new pendant made to silas,s design out of a ring that was never worn, any staff that I've dealt with are always lovely, friendly and efficient, we are always made welcome,it's lovely to go in for a chat and a drink.

What an amazing Company Lister Horsfall are. The first contact was by telephone and we were asked to visit the showroom to chat about our needs. Junaid the salesman was extremely knowledgeable about the products and was kind and helpful with regards to our needs. Everyone in the store treat us with respect and kindness. We were offered drinks and advice. Would highly recommend visiting and buying from them. Thanks again for all your advice and help

We went into lister Horsfall Halifax branch on Saturday , I was treating myself to a piece of jewellery for my special birthday and my husband also had bought me a ring as a surprise. We were looked after by Natalie who helped my husband with the surprise, again Natalie looked after us exceptionally she always makes us feel special and takes great care of us . I would like to also thank all of lister Horsfall staff and management for the beautiful bouquet of flowers and champagne that they gave me for my birthday , that was a lovely gesture and I am very grateful . I cannot recommend this company enough , if you are looking for a watch or any sort of jewellery they always go above and beyond to try and help you with your purchase, we will not go anywhere else and look forward to seeing you again soon , kind regards Donna and Steve

Fantastic service from first showing a interest in a watch to collection and explanation of warranty operating instructions ect msny thanks to silas and Janaid

We purchased from Ilkley branch and dealt with Leslie and George, both of whom went above and beyond to help us with our purchase. We would not hesitate to recommend Lister Horsfall and would definitely buy again.
Thank you so much.

Quality service, lovely people and a great deal. This is my second purchase from this classy retailer, and I would highly recommend them. They know their products and know their market; offer good advice but most importantly go the extra mile. Beautifully gift wrapped with a complimentary bottle of champagne. Its not often I can say this but Lister Horsfall's do tick all the boxes.

We recently visited Lister Horsfall in Halifax to purchase a watch and the customer service experience we received from Junaid I must say was exceptional. So from the moment we arrived not only did we feel welcomed but not at any one point were we made to feel pressured into making a purchase. Junaid was very helpful and spent a good few hours in helping us find the perfect watch, I cannot recommend him enough definitely worth visiting if you want good advice on your next watch purchase.

I recently had the pleasure of visiting Lister Horsfall in Ilkley, and my experience was nothing short of exceptional. The purpose of my visit was to purchase a pre-owned Rolex watch, and I was assisted by two outstanding individuals, Les and George.

From the moment I entered the store, Les and George created a relaxed and welcoming atmosphere. Their extensive knowledge about the Rolex brand and watches, in general, was impressive. They took the time to share valuable insights, answering all my questions with patience and enthusiasm. It was evident that they were passionate about their craft.

The customer service I received from Les and George was outstanding. They not only guided me through the selection process but also ensured that I felt valued and well taken care of. We were able to agree on a fair and reasonable price for the Rolex watch, demonstrating their commitment to customer satisfaction.

What truly stood out was the positive and friendly atmosphere within the store. Every staff member had a genuine smile on their face, creating a welcoming environment. I felt treated with respect and courtesy throughout the entire visit.

After this outstanding experience, I am certain that I will be a returning customer at Lister Horsfall and I have full confidence in recommending this jeweller to friends and family, thanks to the exemplary service provided by Les, George, and the entire team.

My sincere thanks to Lister Horsfall for making this purchase a memorable and enjoyable experience.

Best,

Michael

I had been looking for an emerald / diamond ring for some time.

Matthew at the Ilkley store was just fabulous, knowledgeable about the gems and showing me multiple options. He sourced more options to the store to try on and I finally made a purchase after months of looking for the right emerald ring.

Great service and experience!

Fantastic service and very friendly staff, great to see a family run business still going strong!!

Probably the best service I have ever received in my time of purchasing a watch. Karl at listers is an absolute credit to the store. I was promised something and Karl made it come true. I cannot thank you guys enough.

First time purchase from Lister Horsfall - and it certainly won’t be the last!
A special mention to Junaid - who was very knowledgable about products, but at the same time have that personal touch.
Would definitely recommend this company. Keep up the great work!

I’ve dealt with Lister Horsfall now for a little over 3 years and in that time they have been nothing short of exemplary. The personal touches, attention to detail and overall positive customer service I receive are a real rarity in today’s consumer world.

Each member of the team are excellent and they do all they can to help without it ever feeling false or forced. I have to say a big thank you to Natalie, Karl and Jonathan who are definitely worth a special mention.

I will continue to use Lister Horsfall for many years to come and look forward to my next visit.